I was looking at buying a BMW and found a used one from these guys which was within my budget. I…read morewent to have a look at the car, and the car was exactly as described, in very good condition, mechanically sound, and pretty much exactly what I was looking for. Went to give it a test drive, and the battery was flat, which is fair enough, it may have been standing for a little while. The guys managed to jump start it using another guy, and so we went for a test drive. Only a short drive, but I was overjoyed by the car and definitely looking into buying it, so we started discussing the price back at the dealers. We settled on a price which I was happy with, and agreed a date to pickup, and the guys agreed to put a years worth of tax on it for me for when I collected. All I asked from the dealers is that they charged the battery for me so that it was ready for collection. Payment was very simple, deposit was paid by card and the rest was done via bank transfer. A few days later, I went to pick it up as agreed. Car had been given a good clean, and I drove it outside the garage to set up my 7 days free insurance. Went to drive away only to find the battery was flat, a little frustrating as I had asked them to charge it for me. Tried to jump start it, but the car went into a "lockdown mode" with the immobiliser because it thought it was being stolen, and had to go to BMW to reset it. The guys agreed to drop it off for me in 2 days time once it had been sorted, and I requested that a new battery was fitted under warranty. Car was dropped off without a new battery, but within the time promised. I have now bought a new battery out of my own pocket for the car, and have since had no problems. My next issue was the log book. Several months have passed, and I have still not received my log book nor my documents for my warranty. I have called the dealers countless times, and received the same response "They must be bust this time of year, ring back next week". They also promised to ring me back to chase it, but did not do so. Overall, this business shows promise. The guys there are friendly and a few of them are knowledgable. They just seem to be lacking in terms of customer focus and after care. If you make promises, keep those promises. If something goes wrong, admit that you messed up and provide me with a plan on how you'll set it right. It's pretty simple to sell something, but customer service is key to expanding a business, because it builds trust. I hope the guys read this and learn from it.

6 years ago We bought a Vauxhall Zafira CDTI (2006) automatic diesel car from this dealer and took…read moreit back home to London. It has served us tireleslly until now. Not a single fault over the last 6years!!! However, We decided now it`s time to say bye and and let her RIP. Thank you SV-Cars for this amazing car 5 stars to you

I own a Vauxhall corsa vxr nurburgring edition. Vauxhalls flagship…read more the car is 2 years old on a 62reg the mileage is 4000 car cost is £18000 I started to notice a clunk from the gearbox so I went to my local Vauxhall dealership in July .Penfolds Lewisham South East. and Left My Car In Penfolds Repair Garage to be Diagnosed. I got a call the same day from Chris the service desk at penfolds and he told mey car has low compression cylinder 4 and a Vauxhall engineer has to be send out to inspect my car. and penfolds was sure is was due to engine remapping so decided to Void my warranty on my Standard Car. so I decided to call Vauxhall customer care department/ Vauxhalls head office in Luton and spoke to a representative called Danielle martins I Explained the problem my car has and the dealership voiding the warranty and Danielle could not help me and stop the dealership from voiding my warranty so I decided to call them again the following day and I managed to speak with the regional manager Matt Hansworth Vauxhall Luton. he told me my car's warranty should not be voided on a car with such low millage and with no signs of modifications so he assigned a engineer to inspect my car and told penfolds to continue diagnosing the problem. 3 weeks later no engineer showed up and Vauxhall customer care representative Joanne called me and said iv got to sign a disclaimer for Vauxhall to send off my ECU Unit To Germany to Be Inspected and can take 2 weeks to come back with results to see if the ECU is standard and not remapped. this is outrageous because all Vauxhall wanted to do is find excuses not to fix my car because im a young lad with a vxr and the dealership automatically say the problem is due to the way I drive or that I have remapped my engine. it is terrible the way Vauxhall have dealt with me and the time It has taken to get things moving is just not good enough. 5 weeks later my Ecu Arrived at the dealership from Germany when it should of only been 2 weeks and the test results was CLEAR ECU STANDERD Vauxhall was very embarrassed and assured me my car will be fixed but they have still not accepted the warranty claim and fix my car and they have to send a engineer out to inspect my car what I would say they mean find more excuses to not fix my car. now after 7 weeks my car being in Vauxhalls dealership I had a phone called from Danielle martins Vauxhalls customer care and she said I have to sign another disclaimer for the dealership to strip my engine and they will send a engineer to inspect my car. now its the end of September my cars been in the dealership near enough 3 months and Vauxhall do not have a clue what is wrong with my car and they have rejected my warranty claim to fix my car. and have put me aside now because of all the steering reclaims Vauxhall.are to busy to talk to me let alone fix my car. after 11weeks I have had nothing but Vauxhall to tell me false lies and excuses to get out of paying to rectify the problems and fix my car avoid this company with all means my car is 100% standard with 4000 genuine miles and still in manufactures warranty and still Vauxhall will not fix a common problem of cylinder 4 low compression/misfire also engine oil is leaking from engine head and Vauxhall do not have no clue what is wrong with my car and refuse to honour my warranty

Had no problems with my rotors but wanted them turned because I was changing the pads. Took them to…read moreO'rileys Auto, the guy said they were probably the best he's seen and they don't actually need I told him I wanted them done to be sure. What a mistake that was! After they resurfaced them they were warped. I took them back in to see what they could about it. They said no warranty brake rotor resurfacing. And they didn't seem to care at all. In fact they acted like a##holes. So, DON'T LET THEM RESURFACE YOUR ROTORS!!!

Called Riley's Auto's on Saturday for a quote to witch I was quoted £225 and I agreed. They came…read moresame day and done the work and then gave me a pleasant knock on the door after completion and said that the price was £50 less than quoted. I'm so used to tradesmen bumping up prices it was amazing to actually see it lower.