I rarely leave negative reviews, but I feel it's important to share my experience in hopes that it…read morehelps others. I initially went to Sonterra Dermatology because I was suffering from severe, persistent hives and an extremely itchy rash that had become unbearable. At my first visit, the physician assistant performed a skin biopsy and diagnosed me with contact dermatitis. When my symptoms continued, I returned and saw Dr. Matthew Malan. The appointment was very brief, and he recommended patch testing. I scheduled the test, but when I arrived for my appointment, I sat in the office for 30-40 minutes before being told they had accidentally used the patch test that had been set aside for me on another patient. They apologized and told me they would have to order another one, delaying my testing by another week. When you're dealing with relentless itching, hives, and sleepless nights, that kind of delay feels overwhelming. The following week, I returned for the patch test. Before applying the patches, the nurse commented that my back was already very inflamed. Despite that, the test was still administered. When I returned for my final reading, Dr. Malan immediately said the results were difficult to interpret because my back was so irritated. Then, almost as an afterthought, he said he thought I was allergic to nickel. He told me that a nickel allergy was "the worst thing in the world" because nickel is everywhere and compared living with it to "walking through a jungle of poison ivy" for the rest of my life. When I asked if there was any treatment or medication that could help, I was told there really wasn't anything I could do other than buy a nickel test online and check everything around me. I left that appointment feeling discouraged and hopeless. Thankfully, I sought a second opinion. My concierge physician performed a thorough medical evaluation, including blood work to rule out underlying conditions. Everything came back normal, and she diagnosed me with urticaria and referred me to an allergist. The allergist ultimately diagnosed me with Chronic Spontaneous Urticaria (CSU), confirming that my hives were not caused by a nickel allergy. What disappointed me most wasn't simply that the initial diagnosis turned out to be incorrect--medicine isn't perfect, and diagnoses can evolve. It was the overall experience: the scheduling mistake, performing a patch test despite my back already being significantly inflamed, the lack of discussion about the limitations of the test under those conditions, and leaving the appointment feeling frightened rather than supported. I hope this feedback encourages greater attention to patient care, communication, and ensuring diagnostic testing is performed under appropriate conditions. Patients who are suffering deserve to feel heard, informed, and given confidence that every effort is being made to reach the correct diagnosis.

Dr. Metzinger and her staff have fought hard on behalf of my daughter dealing with insurance…read morerejections, appeals, and bridge programs to get her the medication that she needed to treat her skin condition. I am so eternally grateful for their efforts!

Dr. Nutt-Taylor in my experience embodies the old school mentality that the doctor doesn't need to…read moretell the patient what she's going to do, and is not interested or willing to listen to anything that she didn't do right or explain in advance. Like it's her practice, she's the doctor, and doesn't have to listen to anything she doesn't want to hear (even when she has embarrassed her staff by her arrogant responses). It was also my experience that she is not current in her medical skills, declaring that a face/forehead skin cancer spot removal was not appropriate for a MOHS procedure (turns out to be wrong by both the literature and the new dermatologist I'm seeing after concluding I would not go back to this doctor). Extremely negative experience.

I am extremely grateful for Dr Taylor and her staff. Having made several trips to visit her office,…read moreI've found the staff to be on top of everything to do with my situation. Dr Taylor's attention to detail led her to find things in my skin others have missed, things that were biopsied and needed to be removed. This is my go-to place for skin treatment.

First of all, he misdiagnosed me while in the office, and was proven wrong with a biopsy. That is…read moreeasily forgiven, but his manager coming after us a year later for money after they misfiled my insurance is not forgivable. When they had contacted me about this a couple of months after the visit, I called my insurance twice to help them do their job and it still wasn't corrected. I didn't know this because they waited 6 months to contact us. Unacceptable.

I had a new patient consultation with Dr. Ochs a few weeks ago. I was very happy that there was no…read morewait time to be seen. His front office staff is very nice and seem like they really enjoy their job. I am 26 and I have had acne problems for a while now. After his examination, he prescribed me Epiduo Forte and it has cleared my face up completely. I had some dryness and burning the first week but after that, I had no side effects at all. Dr. Ochs even gave me discount cards for my prescription and I had no out of pocket expense at the pharmacy. I would definitely recommend this office to my friends and family. Thanks for helping me.

Dr. Ramirez is both friendly and thorough. I would not hesitate to recommend her to others…read more All of the staff are friendly and professional.

I was looking for a dermatologist and came across this location. Appointment was easy to set up and…read moreturn around was about a week out. When I arrived staff greeted me and had me check in. The check-in process was easy and straightforward. I was then taken back where I went over concerns and had all my questions answered. Everything went well and staff were friendly. I liked my experience overall and scheduled a follow-up three months out. Definitely the service and experience I was looking for.

I saw Steven Blakely, PA and was very pleased with his warm personality and breadth of knowledge…read more He explained each skin issue I had and treated them. It was clear to me that he has a great deal of experience in this field. I feel confident in recommending him.

Was referred here by my PCP, only because I requested someone close to my home…read more The doctor had no bed side manner and actually I felt she was quite rude to me. Needless to say I never went back and I would not recommend unless you don't mind someone cold and sterile.

I have been to both offices and all I can say is the staff are extremely friendly. There was no…read morelong wait. would highly recommend this practice.

I work in healthcare and know some fantastic doctors, but I had never met or worked with Dr…read more Martini prior to my PCP referring me to her. So, when I say "If I could pick only one doctor in the world to be my forever doctor, it would be Dr. Martini!", it means she is the epitome of everything you'd ever want in a doctor...hands down! By the time my insurance approved my referral to Dr. Martini, I had been laid off and had only two weeks before I lost my insurance. I really didn't hold out much hope that she would be able to do anything to help me in such a short period of time. In fact, I was even warned when I booked the appointment that time was not on my side, and I probably would not get more than the initial eval completed...a realistic expectation in today's world of healthcare. That being said, within 36 hrs of the approved referral hitting their desk, I was scheduled and went in hoping something good would come out of it. Dr. Martini saw me asap, knew immediately what needed to be done, completed all the steps in that very first visit that she knew the insurance would require, requested and got an approval from my insurance and had me in surgery within a week. She was meticulous in her approach to handling my surgery, excellent in her communication with me, and has made herself available to me for any questions or concerns. She is that conscientious and concerned about her patients. Dr. Martini is one of the most thorough, knowledgeable and compassionate doctors I've ever met (and I work in healthcare and know some great doctors!) She has personally checked on me and even had me come in earlier than scheduled for a follow up just to be sure I was healing well without charging me a dime. When I say you will not find a better doctor, I mean it. On an aside, Victoria, her medical assistant, is just as compassionate and concerned for their patients as Dr. Martini. You couldn't ask for a better team to place your care in their hands. When I say I will follow them wherever they go, know that I don't say that lightly. If you have a choice, you could not find better care than with them.

I have been a patient of Dr. Sauceda for quite sometime; she is great. I have mixed opinions about…read morethe staff. In addition, sometimes the wait for an appointment is long. Make sure you make those follow up appointments before leaving the office.

Going back and forth. My Dr. said she sent the referral to them and they say no. After about a…read moremonth I call them cause I just finished arguing with my pcp and Alamo said yes they have it, never calling me like they said. Now I'm scared to go with them and to be told I have cancer and then have to deal with that staff. The stress will kill me before the cancer. Don't know what to do. Maybe go to Mexico ?

Dr Meagan Harris was a pleasure to meet with, she was attentive and knowledgeable. I liked that she…read morelistened to my concerns and then responded. She was quick to diagnose my skin issue and seemed very confident. The front office staff were professional and very helpful.

first time there.... everyone from the front desk to the doctor, to the assistant, was friendly…read more professional and welcoming. Dr. Harris offered solutions to the questions I had about my skin. We recommend this place to all our friends and family! #wewillbeback #skincare #mikenbere