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    Rewind Skin Spa

    5.0 (1 review)
    Open 9:00 am - 7:00 pm

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    3 years ago

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    Piedmont Plastic Surgery & Dermatology - Laura Kline, MD

    Piedmont Plastic Surgery & Dermatology

    3.0(9 reviews)
    2.2 mi

    Julie Gallo is fantastic. I rate her as a 5 star for sure. Caring and always helpful. The…read morefront/support staff is what caused me to give a three/four if I am generous star review. I called because Julie told me to call and update her if anything happens. They never told her and I had to call four times to be put through to her/her nurse's voicemail. The last time I was there, I had to crutch in because I had knee surgery. I called in to check in since I was on crutches. I was told I had to come in. I got into the lobby and checked in, then was asked to wait in my car since they were about to clean the lobby. Look, I get the precautions for COVID, but I literally called in so that I wouldn't have to go back and forth. I politely said I would just stand and another lady told me to go ahead and sit that they would do it later. I waited 30 minutes and it was a little bit past my appointment time when I went back. No problem though since Julie is always thorough. Once I got in the room, one nurse came and and did the normal: pictures of my acne/allergic reaction and the typical why you are here. I had a list of things. The she left. Was gone about 10 minutes and another nurse came in. The other nurse had apparently clocked out and she had to get my story twice. So... overall great practitioner.... the staff is well.... ok and need to care a little more about patients than their personal drama behind the front desk. (Yes, I heard what you did this weekend.) ***I got a phone call from a nice lady about my post. She assured me that things were gong to change. This past appointment was great and I had no issues.

    This review is about the ability to connext with these practices. The AI SCHEDULING process is a…read morehorrble. The staff on the other hand are great.

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