Absolutely shocking service! I just went to their store and even though my German is not good, I explained to a female member of staff in German that my German is not so good. I then politely asked in German if she could tell me where the brown paper bags for recycling could be found. She rushed to where they are with a very sullen and brusque facial expression and pointed. It was though I had asked her to paint the outside of house in her spare time! When I explained that I found her brusque manner rather offensive she complained to her Manager. He was not remotely interested in receiving feedback and he started shouting at me! He claimed that he could not speak English but it soon became evident that he could.
This store is near to where I live but I was already avoiding it because the general demeanour of the staff is miserable and rude. No doubt the result of poor management and working conditions! I do go to other REWE stores and they are generally much better. This one is shocking on many levels. The staff are poorly trained and it is very often short of stock in key areas!
AVOID it if you can! This is my advice. read more