Good afternoon . I want to tell you my experience of buying a car at this dealership. When buying…read morea car, I pointed out the car's shortcomings, to which I was given the answer that they would fix it! 1 . The bumper is set with a gap on one side, which indicates that it was most likely replaced. On the way home, my tire pressure light came on and the fog light fell out (this is the best after sales preparation, maestro bravo. I reported this to Ross, I was given an answer that they would do it the next time I come. I came one more time a week later, you won't believe it, but they didn't reset the sensor error, the interior light bulbs (8134030110) (this is the original Ross number, if you need it!!) of course didn't come! They tried to fix my fog light, but alas, again failure, the fog light did not fixed and loose. Why is the tire sensor on? Ross's answer - we will do it next time along with the interior lamps (8134030110) (this is the original Ross number, if necessary). As a result of my trip, I received 2 M6 screws to secure the fender liner, and that's all .definitely worth the wait for a week) in the end!!! after 2 weeks Ross simply does not answer or pick up the phone! draw your own conclusion. Unfortunately, nothing was done that was promised in 3 weeks

what a joke. I bought a car from this place in may. When I went to change the oil I couldn't get…read morethe drain plug off. No one could. I needed a pneumatic chisel to cut a groove into the metal, then use that with the chisel to back it out. The crush washer was completely flattened. Its like they used an impact wrench to put the plug on. around the same time my brakes starting squeaking loudly and only got worse. I brought it to a mechanic who then showed me that the pads installed by CSauto were the wrong size. The pads could have broke free causing me to get into an accident. The service this place does on their cars is ridiculous. They have no idea what they're doing and I'd be worried about every car on their lot. Like I said, this place is a joke.

3rd Time purchasing a vehicle from Jhon, and last assisted by Owen. Great service as always, no…read moreways around or trying to get u on vehicle ur not interested with. and with a guarantee approval 100%. Definetly recommend and will come back if needed.

Awesome people,honest and very friendly, I would recommend this dealership.read more

I'm referring to the sales dept. They definitely get a lot of eye candy onto the net, etc. I'm…read morepretty sure their prices are a bit lower than in greater Boston, and Lowell isn't that far away...but I'd recommend an independent inspection by a qualified mechanic or "Lemon Finder" to avoid possible hidden issues, which can be devastating with high ennd vehicles (even though there's a 'lemon law' in MA).

I told them my preferences and budget, and they worked within it, giving me several attractive…read morechoices. They were generous and the purchasing process only took one day and couldn't have been smoother.

TOTAL SCAM! Do NOT buy a car from this guy, Alvaro Guveia sold me a total lemon car and he's been…read moredoing it for years. At first everything seemed fine with the car but after I received the title the AC stopped working. The car passed inspection which meant I could not get a refund, but a week after that the car started making noises while driving. I got it checked and the WHOLE DRIVE SHAFT NEEDED TO CHANGE which would cost over $1500. He refused to help me and told me there's no warranty or refunds. If you have any respect for yourself do but buy a car from Al. Reporting to the police and the Mass consumer department.

I would not even give this guy a one star!! he scammed & lied to me! bought a 2009 car, Al Gouveia…read moresaid it was inspectable, got it hime, sub frame rotted, spent thousands! just heard from another guy, who bought a car & the engine blew one month later. took him to court, no luck, this time he will lose, one way or another, justice will be served!

BEWARE! Do not…read morepurchase any vehicle from this place , Valdir is a scam artist ! I recently bought a car from there and it broke down within days and they refused to fix it ... Valdir is ugly both inside and out . Karma will get you

If you appreciate your money don't buy anything from this dealer they are the worst they took money…read morefrom me from a deposit and never got that money back they charged me for cleaning. Dealer are responsible for getting the car cleaning for the customers not the customer pay to get that car clean People dont buy cars here ( 0 starts )

This review is for the Service dept. at 495 Mazda. Nothing…read morebut praise. First time going there and I must say, I was really, really impressed. Everyone so friendly, welcoming, helpful! Relaxed friendly environment. Had an issue with the soft roof on my Miata. Some rivets popped off and a bracket got bent out of shape. Everyone around me said "Don't take it to the dealer, it'll be too expensive, they won't try to fix it, they'll say you need to replace the roof, engine, tires and antenna"... Boy, were they all wrong! 495 Mazda DID fix it, and they fixed it right! And the final bill was very, very reasonable. It would have definitely cost way more if I took it to the local mechanic. Mechanics at 495 Mazda know your Mazda, know how things are supposed to work, and have to right tools for the right job. Can't say thank you enough! Thanks to Jonathan and Cesare! Highly recommended!

They lied to me when I purchased my car from them last year. They also pulled a bait and switch…read morewith me. I was given a particular price for a car, and when I went to pick it up the car was hideous with tan interior with red trim and a black exterior. Obviously, it was a car they had a hard time getting off the lot, so I told them to find me something else...and my only option became a better looking car with lots of additional add-ons that cost an additional $2000. Additionally, they promised me 3 years of Mazda Connected Services, and signed me up for it. I suspected that they would reneg on that so I grabbed a screenshot of my account with 3 years of MCS provided. After 1 year passed, they took away my MCS and told me that my one year trial was over, even though I had previously been signed up for 3 years. When I reached out to them, they told me there was nothing they could do. Of course there is more they can do, they just refuse. I bought my last 4 cars from them (Lannan Mazda previously) but never again. Liars and charlatans.

The best in the area! Charlie was extremely helpful throughout the entire process! Hard to find…read moregood dealers these days but this is one of them.

Excellent service and made it easy to understand on purchasing vehicle. Love the carread more