Good afternoon . I want to tell you my experience of buying a car at this dealership. When buying…read morea car, I pointed out the car's shortcomings, to which I was given the answer that they would fix it! 1 . The bumper is set with a gap on one side, which indicates that it was most likely replaced. On the way home, my tire pressure light came on and the fog light fell out (this is the best after sales preparation, maestro bravo. I reported this to Ross, I was given an answer that they would do it the next time I come. I came one more time a week later, you won't believe it, but they didn't reset the sensor error, the interior light bulbs (8134030110) (this is the original Ross number, if you need it!!) of course didn't come! They tried to fix my fog light, but alas, again failure, the fog light did not fixed and loose. Why is the tire sensor on? Ross's answer - we will do it next time along with the interior lamps (8134030110) (this is the original Ross number, if necessary). As a result of my trip, I received 2 M6 screws to secure the fender liner, and that's all .definitely worth the wait for a week) in the end!!! after 2 weeks Ross simply does not answer or pick up the phone! draw your own conclusion. Unfortunately, nothing was done that was promised in 3 weeks

This place is the BEST place to buy a new/used car from! These guys are the nicest people I've ever…read moredealt with in looking for a car. They're not pushy at all and are not your typical "car salesmen." Doug, the General Manager, made my experience so amazing!! He went above and beyond to assure that buying my first car was a pleasurable experience and he wouldn't set me up with a loan I couldn't afford. I'd HIGHLY recommend this dealership to anyone looking for a vehicle and a great experience. They have a good selection of cars and SUVS and gave me an incredible deal on a 2012 Volvo. I will definitely return to these guys the next time I'm looking for a new car!!

3rd Time purchasing a vehicle from Jhon, and last assisted by Owen. Great service as always, no…read moreways around or trying to get u on vehicle ur not interested with. and with a guarantee approval 100%. Definetly recommend and will come back if needed.

Awesome people,honest and very friendly, I would recommend this dealership.read more

I'm referring to the sales dept. They definitely get a lot of eye candy onto the net, etc. I'm…read morepretty sure their prices are a bit lower than in greater Boston, and Lowell isn't that far away...but I'd recommend an independent inspection by a qualified mechanic or "Lemon Finder" to avoid possible hidden issues, which can be devastating with high ennd vehicles (even though there's a 'lemon law' in MA).

I told them my preferences and budget, and they worked within it, giving me several attractive…read morechoices. They were generous and the purchasing process only took one day and couldn't have been smoother.

TOTAL SCAM! Do NOT buy a car from this guy, Alvaro Guveia sold me a total lemon car and he's been…read moredoing it for years. At first everything seemed fine with the car but after I received the title the AC stopped working. The car passed inspection which meant I could not get a refund, but a week after that the car started making noises while driving. I got it checked and the WHOLE DRIVE SHAFT NEEDED TO CHANGE which would cost over $1500. He refused to help me and told me there's no warranty or refunds. If you have any respect for yourself do but buy a car from Al. Reporting to the police and the Mass consumer department.

I would not even give this guy a one star!! he scammed & lied to me! bought a 2009 car, Al Gouveia…read moresaid it was inspectable, got it hime, sub frame rotted, spent thousands! just heard from another guy, who bought a car & the engine blew one month later. took him to court, no luck, this time he will lose, one way or another, justice will be served!

BEWARE! Do not…read morepurchase any vehicle from this place , Valdir is a scam artist ! I recently bought a car from there and it broke down within days and they refused to fix it ... Valdir is ugly both inside and out . Karma will get you

If you appreciate your money don't buy anything from this dealer they are the worst they took money…read morefrom me from a deposit and never got that money back they charged me for cleaning. Dealer are responsible for getting the car cleaning for the customers not the customer pay to get that car clean People dont buy cars here ( 0 starts )

Quite possibly the worst experience. Went in for an oil change and ended up with a blown cylinder…read morehead in a 2024 CX5. The GM Sean is completely passive aggressive. They did zero to help me. Only bright star is Emily in service.

Such a great car buying experience! Each person I encountered was knowledgeable, kind and…read morepersonable. Special shoutout to Kristen Murphy for being a great sales rep who made this process a breeze and quickly had my trust as a buyer. Also the financing personnel, Chris was great. He educated me on all my options and was not pushy whatsoever. Overall a great experience and I highly recommend this dealership!

Great experiance at Charlie's Auto Village. I shopped around for 5 months only Charlie was…read moreaccomodating and confident in his vehicles. His prep work on the car was complete and the work done was not just minimal or not done at all. I saw so many complaints at other used car dealers but went with Charlie's because he had good reviews. Charlie earns those good reviews. Best used car expeirance I ever had.

20 year resident of Dracut. I've purchased many cars from Charlie auto village which is a great…read moreplace. Comimg to find out his son Charlie jr has opened up the repair shop just behind dealer ship which is very convenient. Great prices my oil change was only 25$ which was great and quick. Definitely recommend his work.