I loved working with Madeline Jurich. She is an excellent counselor.
However, I find it disappointing that a mental health services office would ghost/totally disappear on a patient, especially at the holidays no less. It is irresponsible.
I had appointments lined up in November and December and despite calling, leaving VMs, emailing the front desk- no one has gotten back to me in 6 weeks. At all. I was a regular patient- going weekly and then all of a sudden nothing. Madeline did not show for an appointment and ever since then- I've been ghosted/neglected/ignored by the practice.
Or something happened- maybe they've had to close due to Covid- but absolutely zero messages went out to me as a patient. No explanation whatsoever.
If there was a way to bypass the front desk and check in with the therapist, in emergencies, that would help.
A non-responsive front desk is simply irresponsible for a counseling practice. read more