The food was good and the service was quite fast. Despite the restaurant being busy, all the dishes…read morefor our family arrived within about 15 minutes.
Unfortunately, what completely ruined our experience was the unacceptable behavior of one of the male waiters.
He was extremely inattentive when taking our order, constantly getting distracted and not listening properly. As a result, an additional dish that we had never ordered was brought to our table. When I politely pointed this out, he simply turned around and walked away without saying anything.
Later, when we received the bill, the unwanted dish was still included. I asked for the mistake to be corrected, and instead of simply resolving the issue, the waiter became aggressive and started shouting at me. He made personal remarks and behaved in a hostile and disrespectful way, all in front of my family.
I found this behavior completely unacceptable, especially towards a female customer who was simply asking for an obvious mistake on the bill to be corrected.
I would like to thank the other members of the staff who stepped in, apologized and corrected the bill. Unfortunately, the behavior of this particular waiter overshadowed the good food and fast service.
A restaurant can have good food, but respectful treatment of customers is just as important.