I'm seriously torn in this review, as the gulf between the food and the service is utterly…read moreenormous.
I was planning a trip to Chiemsee, and decided which dock to launch from on the basis of where I'd like to have dinner afterwards. Wieninger Keller looked amazing on Yelp, and thus I chose Prien for my departure spot. I came to the Keller around a quarter to 6 in the evening, and asked the waiter at the top of the stairs if the outside garden would be serviced for dinner, as it was a lovely fall day. Now - I'm a native German speaker, and was sure I understood him correctly when he said "absolutely, have a seat wherever you'd like and we'll take care of you." Somehow, it didn't work out that way...
My first beer order was taken, and when the waitress came around for my food order, it was just getting to 6PM, so that meant the Wieninger Keller was starting to serve Schweinehaxe. I absolutely *love* the dish, and asked for a soup starter and the hax'n as a main course. The waitress looked at me askance and said that it was a lot of food, to which I asked if the soup was a small bowl, and she agreed, but said that it was going to be a lot of food. I decided to strike the soup and went with just the hax'n, which was a fortunate decision. The portion size is absolutely huge, cooked perfectly crispy on the outside and tender on the inside. There was, of course, a knödel alongside, and a veritable mountain of sauerkraut. The picture I attached just does not do the fantastic food justice.
So - why 3 stars? Because at the time my food arrived, I asked the waitress for another beer and another water. I see another table get their food served, and then don't see any wait staff. After half an hour, I see another couple sit down outside, and watch and wait for any staff to appear. Finally, they go downstairs out of frustration. Only then does the waitress finally come upstairs with my beer, 45 minutes after having served me, with the statement "Yeah - we got a bit busy downstairs." I tell her that I need the bill, and she throws me attitude about whether or not I still wanted the beer, which I remind her I'd wanted 45 minutes ago, but that I now needed to go.
I chose not to make a big deal out of it, but the attitude of the staff left a lot to be desired.
Long story short - Wieninger Keller has absolutely exceptional food. What they don't have is friendly or even interested staff. If you're going to come here, sit downstairs where you can at least have a passing chance to grabbing someone if you need something.
