Staying here for a month was a horrible experience. So many things wrong. I had written a review before speaking to management. I took it down after I spoke with management, presuming they were going to address my issues. That did not happen. They were booked full, so we could not switch units.
Bring your Lysol Wipes! Your own bedding! Your own vacuum! I also suggest bringing bleach. Shower shoes! Slippers!
*Our room appeared to not have been cleaned for the past few years. Bathroom was gross. Not fun finding someone else's hair in the bathtub/shower. My white socks turned black after walking on the carpet for an hour. BLACK! The dust was settled high and everywhere. Carpets looked like they hadn't been vacuumed since previous tenants. The sink area, outside the bathroom and the adjacent closet had so much dust and hair and grossness imbedded ... I just cried. This room made me physically sick and I was going through chemo treatments so that sickness was exacerbated even more so.
*SHEETS! I found a crusty brown/red spot on the supposedly freshly laundered sheets. So gross! I ended up using Lysol disinfectant spray every where, including bed and couches.
*MOLD. If your allergic to mold, stay away. Bathroom had mold. I informed management, asking to clean it up or switch our room. Neither happened. On top of everything, the bathtub/shower from floor above us was leaking down to ours. Plaster was falling off ceiling and, what looked to me to be black mold started growing. They cut the infected area out and I asked for them to keep it so I could have it tested for black mold, OSHA certified. My cousin, who works for OSHA, said it was probably black mold but pictures didn't really do it justice, so it was just his opinion. Anyways, the offending plaster was thrown away immediately and I was not able to get the piece tested for black mold.
*WiFi is supposed to be available. No, WiFi is not provided as the minute you sign on you get kicked off, over and over again.
*Cable. Premium cable consists of more then 10 channels. Reception horrible.
After management learned of the problems with our room I thought they would address it. Whether a free full cleaning of the room or monetary compensation of some sort or whatever we deemed fit. Even a 'sorry' would have been nice. Negative. They came and vacuumed the room. I had just bought a vacuum the day before and had vacuumed already.
Management said they were in the process of redoing rooms. I seriously hope they are but I also seriously suggest the cleaning crews actually clean the place.
I've rambled but I felt I needed to put my experience out there so no one else goes through the hell we did. read more