Amenities are great. Rooms were clean. A perfect ways away from the park. Danyelle (I hope I…read morespelled it right) at the front desk was super sweet and helpful. We had a great stay.

Nice location, right off the freeway. They have Tesla chargers, which works for us. Had some time…read moreand enjoyed the pool and spa. We travel this way often, and will return.

This is exactly the hotel we want. It is clean and the staff is friendly and efficient. The A/C is…read moreperfect and the rooms are spacious and clean. Close to tons of things to do. I definitely recommend this hotel.

4+ the facilities were clean and felt modern and almost new. The pool area was nice and the rooms…read morewere nice. Conveniently located off the freeway and close to eateries and the amusement park. In terms of service - the check-in process was easy with the people in the front being very friendly. The people working the breakfast bar were great. And everything felt clean at all times. I'm not sure if you can really find anything to complain about in that department. The place felt at least on par or better than what you expect at this level of accommodations. The spot is great if you want to go to Magic Mountain. This is the spot that me and my family stay at while visiting the park and it was perfect. Really close by and close to a lot of food places. Also, the included breakfast wasn't bad. It's pretty much standard if you're are familiar with the breakfasts that come with these chains.

We were traveling on a Saturday to Az when our car broke down. We got our car into the shop but…read moreparts needed to be ordered, so we were stuck in town at least until Monday. I found this hotel on the Bonvoy App. Check in was super easy and friendly. I told her our story and let her know that we were hoping to be back on the road Monday. On Monday we asked for a late check out because our car was not going to be ready until late in the day. Without hesitation we were given a 4pm checkout. Unfortunately our car was not done on Monday so we had to stay another night. We were given a 4 pm checkout for Tuesday without having to ask. The room was clean and comfortable. The included breakfast was better than most similar hotels offerings. EVERY employee that we interacted with was friendly and helpful. The bartender Andres (pretty sure that was his name) was awesome. He gave us a great recommendation for a nearby Mexican restaurant. We do stay in the area occasionally while traveling through and will absolutely stay here again

Booked in error. Reached out to the hotel and was told it is not a problem to cancel my…read morereservation. However, that was not the case! The third party i used said they would refund me if the hotel was ok with it. I called again to verify and again they confirmed it would be no issue. Today, 3 days later, i get a message saying they will not issue a refund. Oh well, never going here now.

Served its purpose -- clean, fair price, convenient location -- importantly for us, pet-friendlyread more

Was on my way home from Southern California and had a family member call and make a reservation for…read moreme at this location. While on the phone she added my name to the reservation after paying for room and they created a whole new reservation. Once I arrived they were very polite even upgraded me however I thought I was paying for the deposit and in fact I was paying for a whole new room. Once I arrived home about a week later the deposit was not back on card called and was told that it was the room charge. We contacted hotel and was emailed back showing that both rooms were checked-in and checked-out. And No response or refund for the room that we did not check -in to. It has been 2 months we have reached out several times and they just ignore us. They have not even reached out to tell us they could not refund it and they had informed us they would. This is not how you conduct business! Or treat customers that have loyally been using your hotel chain years. Never again will I ever stay at a Best Western again!

The front desk lady was polite and sharp, her name was Hope, thank you…read more This hotel isn't my usual but for local, top notch, thank you I was there for a conference I normally stay at starwood properties, now named marriot after the MnA I've had too many Presidential suites at st regis, W Hotels, Westin etc Thank you

I've stayed here 5-6 times over the last few months. Hyatt Regency Valencia is a decently well-kept…read morehotel and, given the limited options in the area, it's probably one of the nicer places to stay. It's located in a cleaner, more convenient part of Valencia, which is definitely one of its main advantages. That said, there are a few downsides. Breakfast is not included, although there is a restaurant and bar downstairs. Parking is also not included--you'll need to park across the street in a public garage. It would be nice if they offered valet service, but unfortunately, that's not available. The gym area was also pretty depressing and could definitely use some improvement. Overall, it's a clean hotel in a good location, which are really the biggest positives. If you're staying in Valencia, it's a solid option, just don't expect too many extras.

Gorgeous property! Great location off the freeway but far enough that you won't get that freeway…read morenoise. Perfect if you're visiting Ventura county or LA county. Camron and Zoe were a pleasure. Definitely a great choice for all.

Quiet and conveniently located for overnighting while traveling into or out of the L.A. basin…read more Lots of eating options about a mile away in a large shopping area. Clean & well maintained. Free parking for Marriott members on Friday & Saturday (else $10). Helpful staff.

When staying at a hotel, one of the things that bother me most is extreme outside noise. A couple…read moresources of it were extremely thin walls & road noise. Thin walls: I read previous reviews where it was mentioned, "it sounded like kids doing cannon balls", etc. So I made sure to book the top (4th) floor for my 5-night stay. Oh my, without even having anyone above, it sure sounded like! I couldn't believe guests walking in neighboring rooms could sound so loud from mine (and sound like they were coming from above, which wasn't possible). Additionally, I lost lots of sleep as I could clearly hear my neighbors conversations each night, past midnight. They were speaking at a normal level too! Road Noise: To add on to picking a room location with no upstairs neighbors, I assumed the more quiet side of the building would face Newhall Ranch Rd. rather than I5. Well, that road was extremely loud too... I'd hate to hear what it would be like facing I5! TIP for parking: I read a review that they were charged even for street parking. That is that reviewers fault. During my 5-nights, I parked on the street (culdesac) nightly, saving the $15/night. You only pay for parking if you accept their parking pass! I couldn't believe how it seemed just myself and 1 or 2 others parked on the street (it's safe). It's not like the hotel parking is gated and it is footsteps from the street parking. Heck, street parking is can actually be closer to the entrance than most of the hotel parking! Laundry: Dryer #2 is a money sucker! Fortunately the contractor who operates the machine is responsive & reimbursed me quickly. But it was a major inconvenience as I was prepping to pack and having to wait for the 2nd of 2 dryers in the room to become available. It took 3 attempts to dry 1 load. Staff should take the machine "Out of Order" until the contractor fixes it! Appearance: from the outside & all aspects of the interior until you get in the elevator, this hotel looks pretty nice. But once those elevator doors open to your floor, you're in a different world. The hallways were so dark & gloomy and I often thought how it looked like a haunted hotel. Fortunately I didn't notice any odd odors in the stretch of hallway to my room but when I ventured through other areas, there were some real pungent odors. This hotel is in need of a makeover, especially beyond those elevator doors!!!

We stopped by on a family trip and had more or less the typical Embassy Suites experience. I've…read morealways loved their omelettes at breakfast and that was a hit once again. We were staying for one night, and our room was in the corner on the first floor--comfortable, quiet and exactly what we needed. Upon check in, the front desk also provided us with bottled water and a snack (mix of chocolate, trail mix, etc.) Breakfast was delicious but we woke up late and got there with 20 minutes to spare, so we were able to get omelettes, milk, and whatever else we needed. They are pretty quick to close things up so be sure to get there in time!

I was very pleased with my recent stay at this hotel. This Hampton Inn is shared within the same…read morebuilding as a Homewood Suites. The Hampton Inn rooms are on one side of the building and the Homewood Suites rooms are on the other side. The check in desk, the breakfast room, swimming pool, etc. are shared by both hotels. The place is very modern and well taken care of. The breakfast room was very spacious and nicely appointed. My room was not especially large, but definitely served the purpose. Most uniquely, the day I arrived I was pleased to learn that complementary hot dogs, hamburgers and other goodies were being served during the social hour to all guests of both hotels each Wednesday. It was nothing fancy, but it was free. I don't think I've ever seen anything like that at any other hotel before.

I made a reservation around 6pm on Thursday. I gave my credit card number, snd gave my husband's…read morecell# associated with his Hilton Honors account. I arrived and because the Hilton Honors member# used was associated with my husband's name , the clerk would not let me check in. No manager on-site. The young woman at the Check-in called "someone" and was waiting for a call back to get the okay to check me in. It was after midnight. I'm 100 miles from home. I was tired and very annoyed at the lack of help- It was ridiculous (both of us are R. Donia. Same address. Plus I reserved with my credit card. While I was on the phone with corporate reservations, they confirmed that I also had a Hilton. Rewards account and tried to add my account to the reservation and found out it was canceled by the rude woman at the front desk. At the same time, someone from management called back as I heard the rude desk clerk was explaining that the name wasn't exactly the same (I'm Reina, not Rick!) . There is "more" to this? But what's the point? The Hampton hires morons who can't use common sense. Here's a photo of the woman behind the counter doing nothing.

I stayed at the Residence Inn in Valencia, California, and I absolutely have to recognize Danielle…read morefor her outstanding service. When I arrived, the hotel's system was temporarily down, which could have meant a long wait or a complicated check-in--but not with Danielle on the job. She stayed calm, positive, and incredibly resourceful, using creative workarounds to get me checked in and into my room quickly. She communicated clearly, kept everyone updated, and handled the situation with professionalism and a cheerful attitude that immediately made me feel taken care of. It's rare to see someone stay that friendly and efficient under pressure. Danielle turned what could have been a frustrating delay into a smooth, stress-free welcome. Because of her dedication and imagination, I'll gladly choose this hotel again. Thank you, Danielle, for going above and beyond and showing what true hospitality looks like!

We had a reservation for the queen suite and in the notes, we requested a crib and 1st floor…read morebecause we have an infant and toddler. Just a couple mns later I received a message in my email from the hotel saying they were able to accommodate my request. I really loved getting a message ahead of time. Easy check in. They have a store, swimming pool, hot tub, breakfast 7-10am, basketball courts, laundry room and more! The only thing we were a little iffy about was the person wandering in circles around the building with no shoes and yelling. He was going straight through the front desk area across to the other side of the building, out the back door and around the building again. While we were outside, he went around 4 times and then we went to our room. I know theres probably not too much they can do about that, but it made us worry about our car a little. We really enjoyed all of the small things that were accessible in the room. They had all the utensils you need to eat and cook with, pots, pans, cutting board, bowls, plates, cups, toaster....everything. They also already have dishsoap and sponge in the kitchen. They also have Netflix on our TV which we really enjoyed. Overall, even though we havent left yet, we're extremely enjoying our stay and its been a great last HOORAH, coming back from our disneyland trip. We would definitely come back to stay again.