Everything was above expectations and very much to our liking. Very kind people working at this…read morebusiness. If you are looking for hearing aids please consider Brookway Hearing Center, they will 100% take care of you and make sure you leave with a smile on your face and your needs met.

From the owner: Brookway Hearing Center takes a different approach to hearing care. Our Brain First philosophy…read morelooks beyond hearing technology to consider the whole person, with personalized care designed around each patient’s needs, lifestyle, and goals. We offer advanced solutions including our exclusive NeuroHearing™ brain retraining program, LACE AI Pro auditory training, 3D ear scanning and in-house 3D printing for precise custom fits, and a full range of custom hearing protection. We also offer innovative options such as Lyric extended-wear hearing aids. Guided by our “Triangle” philosophy—the right patient, product, and provider working together, we focus on finding the right solution rather than simply selling a hearing aid. As a locally owned Strongsville practice, we combine advanced technology with personal, ongoing care and support.

Dr Sadler was terrific, she discovered a possible tumor while performing a hearing test and…read moresuggested I see an ENT. The ENT did find a tumor that was causing dizziness , pain and loss of hearing and surgery will be performed. Dr Sadler has been very helpful, patient and informative regarding my hearing aids and proper use.

Dr Laura Sadler and her team made the process of being evaluated and fitted for hearing aids a…read moresimple, pleasant and stress free experience. The whole experience of having them after being unable to hear well for so long was life-changing for me. What are you waiting for? Call today. You'll be glad you did!

I needed a simple dome replacement for one of my hearing aids. I walked into this location to just…read morepick up one and was told twice that I must call-in for an appointment next time. There were no clients in the office or outside waiting to come in. The technician was alone and the receptionist was not busy either. All I wanted was a dome to install myself! Miracle Ear prides itself on their after-purchase service but this location is not on the program. I will not return and will head to Medina in search of a better service center.

I needed a hearing aid, I was greeted by the audiologist because his poor receptionist was ill. He…read moretook my husband and I into his office and he was very knowledgeable and kind and looked out to see what we could afford. We made an appointment for the next time, and the receptionist was there, she was very friendly and had a nice smile. The audiologist was extremely helpful and my experience was very good. It's a whole New World for me to be able to hear I've heard sounds that I never heard before and it is so awesome. I wanted to cry. My husband used to get upset because I needed the TV turned up more and now I ask him to turn it down!Lol the audiologist wants to make sure I am totally happy so he set up a couple of appointments with his receptionist. I'll be going back again tomorrow looking forward to it! Sally D.

This review is for the office, not my individual physician…read more My husband + I had gone to this office for a few years. Lately, I'd say, the last 2 years, it has been consistently difficult to reach this office via phone. There have been multiple times that we've called and gotten busy signals. Not a voice mail, not a phone tree ("press 2 to request a refill" and no answering service. It hasn't just happened once or twice, but several times, as recently as last week. Specifically, last week I needed to make an appointment for a sudden non-emergent matter. I called at 1:15pm and approximately every 5 minutes after and got busy signals each time. I must have called about 15 times. Finally, over an hour later, the phone rang thru and someone answered (again, no phone tree, which is odd) The phone problem has gotten so frustrating that I had my husband switch doctors and he now goes to another office. I've stayed with this office because, luckily, I am in relatively good health and rarely need to see the Dr. (However that of course will change and I'll reevaluate things at some point) The staff members are friendly and pleasant however, they often fail to follow procedure: There have been several times the nurse has called me in (from the waiting area) and did not confirm my full name or date of birth. I've noticed many nurses (workers?) without ID badges. Who is this person taking my weight and blood pressure? Badges should be worn conspicuously. People who work in healthcare should know to check for 2 patient identifiers to prevent errors. The waiting area is small: there are several rows of seats but once people are sitting in those seats, it is hard to get around. When you are called in, you stand up and have to make your way thru the rows of chairs. The waiting area has a large flat-screen TV and some magazines. The office is in a large, modern medical building. The building has a lab and X-ray services. There is plenty of parking. The location is scenic with lots of trees and grassy areas. Seriously, this office has to fix their phone issues and reiterate to staff about confirming patients' identities.

Dr. Brian Zelis is one of the best doctors I've ever had! He's very thorough and takes time to…read morelisten to his patients. The only reason why I'm not giving this 5 stars is because the downside to Dr. Zelis being thorough is that he runs behind for appointments. To avoid a really long wait, I schedule my appointments for the beginning or end of the day. Also, if you call his staff for a prescription, be prepared to call again to make sure they sent it to the pharmacy.