Arlene was very knowledgable and patient. I was an out of state investor and she made me feel very…read morecomfortable throughout the whole process. Very easy to contact, and she explained things thoroughly throughout the home buying process and advocated for me well when we hit roadblocks in the closing delays due to my lender. She also offers property management services as well. Will work with again in the future.

This review outlines a highly negative experience I had with Arlene Wayns Thomas owner of Reliance…read moreRealty LLC, this property manager who displayed numerous instances of unprofessionalism, incompetence, and dishonesty throughout her management of my property. The review details Arlene's failure to meet expectations and her consistent lack of communication. This was my first time renting my property so I figured it would be best to hire someone who was experienced in property management. I found Arlene through a google search. From the beginning, Arlene set a poor standard by arriving late to our initial meeting, attempting to undercut the rental price and losing the keys to my walkthrough and drive through gates in the rear of my home. When she asked for replacement keys I told her she needed to find my keys and I would not be given her any replacements. I also questioned her about the secure storing of keys for properties that she managed. Arlene said keys were stored in a key box with hooks but there was no identification linking the keys to the specific properties. Her unprofessional behavior extended to using subpar photography, being technologically illiterate, and not knowing how to operate basic property management systems. Several alarming incidents highlighted her disregard for both the property owner and tenants. For instance, she provided inaccurate tenant contact details and failed to activate the alarm system after a walk though, leaving the home unsecured. Arlene's handling of repairs was equally troublesome. Multiple handyman appointments were missed, and when repairs were made, there were no written estimates or receipts until I demanded to receive them, reflecting a lack of transparency. She also lied about receiving text messages and avoided giving exact repair details, leading me to doubt the handyman's qualifications and competence. The most concerning issues involved Arlene's failure to communicate key information, such as when the tenant refused to answer the door for repairs or refused entry altogether. Arlene even used a scare tactic, warning me about a tenant shooting a landlord, which reflects her unprofessional and irresponsible approach to problem-solving. Additionally, Arlene mishandled minor issues like troubleshooting lights, where a simple bulb change resolved the problem--something she was unable to figure out. The review concludes by describing Arlene's refusal to relinquish her role as property manager, even after her contract ended and I sent her certified mail stating that I wouldn't be renewing the contract with her. It took legal action and several certified letters to get her to stop collecting management fees. Arlene further stalled in providing critical documentation and the tenant's security deposit. Arlene also failed to return the keys to my property. I discovered upon the exit walk through with the tenant that Arlene changed my walk through and drive through gate locks in the rear of my home a year prior without my knowledge or permission. Overall, this review paints a picture of an unreliable, deceitful, and grossly incompetent property manager who consistently failed to meet her obligations. I suffered from her mismanagement, and the entire experience caused a year of unnecessary stress and loss of funds due to her many forms of dishonesty.

We really enjoyed working with Janice. Her clients were calm, confident, and well-prepared thanks…read moreto her guidance. She stayed engaged throughout the inspection, asked great questions, and created a smooth, positive experience for everyone involved. A rockstar! Thanks again.

Well, well, well...I receive a cold call today from someone in this office who is working off a…read moresix-month old list -- April to be exact. My house was privately listed only thru Zillow and Craigslist and removed upon a signed agreement of sale. It sold in May. Hey Coldwell Banker, why doncha spring for some updated lists, or at least, double check with all the available public records before you bother folks whose house already sold months ago.

Chris was such a pleasure to work with. She is very knowledgeable and experienced. She helped me…read morefind the perfect tenants and even went above and beyond teaching me a lot of great tips to best serve my properties. Would highly recommend.

I highly recommend Janis and her team at Settle Down Philadelphia. We've worked with them in…read moremultiple capacities for quite some time. Listings, purchases, rentals and management...Settle Down can handle it all!!!

I told the person giving the tour that i never got a credit score on experian but told me they…read morecheck transunion, which has a credit score under my name. I Emailed a bunch of questions including what credit reporting company was used to confirm, no reply. I Finally put in a $40 application since I loved the place I had toured and made sure I met the minimum requirements, but I was denied and told i had no credit history. I got a message pushing me to get a co-signer with no context until i asked why. Turns out they don't use transunipn, I was a little upset that I was denied but got really upset when I asked what reporting company was used and the person got defensive and ignored me when I got upset. I still have zero answers on that and from the email I sent. I'm just very upset that I was lied to after looking forward to this apartment just for what feels like the application fee.

My Realtor, Latifah McMullin was absolutely the best agent I have ever encountered. This was my…read morefirst time purchasing a home, but not my first time working with real estate agent and she did not dissapoint. Latifah sent me listings that were exactly what I was looking for, walked me through the steps of submitting documents and obtaining pre-approval. I was in a time crunch, with my first child due within four months of contacting Tifah and she helped me through the whole process in three months from intitqlly contact to closing!!!! I cannot thank her enough and till this day she is there to answer any questions I have regarding my home that I love!!!

The agents from super realty group provided incorrect information on a house we went under contract…read moreon. Some of that may have been incorrect information that was given to them from the owners which they may not be at fault for posting. However, after we had to walk away from the home due to multiple problems that we found, super realty group reposted the house using the exact same posting even though it was proven there were fallacies in the posting. That tells me they are fine with operating on a shady level. I would steer clear.

If I could give more than 5 stars, I would. Even then it wouldn't capture the positive experience…read moreI've had with Claudia Ryan. I'm in sales, and interior design is my hobby, so I planned to sell my house myself. I so grossly underestimated the process, I asked Claudia to help me in less than a week. She took everything off my hands, helped me identify a price I was comfortable with, and she ended up with a bidding war on my house. The lending process is extremely rocky these days, and when my original buyer was unable to secure a mortgage, Claudia found another buyer and signed them within hours (this may be unusual, but Claudia works very hard so it didn't surprise me). She is extremely knowledgeable, and answered all my questions...but always referred me to my attorney when it was appropriate. She is always transparent and realistic. There were multiple times when I was frustrated with the original buyer situation, and she "talked me off the ledge" multiple times, and helped me get my perspective back. Claudia follows up DILIGENTLY!! I always heard back from her right away, she stayed on top of the process and all involved parties, and if something was urgent, she pursued the involved persons until she got resolution or responses. Everything on her end was on time or early, and she is very hands-on through the whole process. You will immediately see that you're in good hands, that you're working with someone who wants what you want - for the real estate transaction to take place timely. Buying and selling is stressful these days. Call Claudia. Get great help. Like me, you'll be so glad you did.

He is a very Patient Person and His Knowledge is sincere. Our Family is currently working with him…read moreand we are very much pleased.I have small children with special needs and they come with us every where. The experience is great so far, We are glad to say he is our Realtor. We thank Mr.Rocky Balsamo for taking his time to Educate and help our Family find a home,also we are relocating from Queens NY and it is a very overwhelming transition, but I can tell you this Mr.Balsamo is Helping us with this process and not rushing us is a good quality for customer's to experience from a Realtor,For the first time in my life I have a positive outlook about a Realtor, Mr.Rocky Balsamo has shown us that he is a excellent Realtor Agent dedicated to his Work and with Positive Energy when finding a home.