Patient and responsive. Allowed me to shop around while still working with me. Reasonable.read more

They have been wonderful in helping us find the perfect home in SW Florida for a job relocation…read moremove. Highly recommend Francis and the rest of the team.

This will be my second year of living here and I gotta say I have enjoyed it. Melissa at the front…read moreoffice has always been super helpful and friendly whenever I have needed anything. If you are looking for a nice apartment in a quiet clean area I can't recommend this place more.

Landlord special to a T , Mold in the wall and toilets . Bitchy staff as well. The property…read moremaintenance takes forever .

Proceed with caution when renting from this property management group. I lived in one of their…read moreunits for over two years, took great care of the property, and left it in spotless condition. Always paid rent on time! During my tenancy, I experienced ongoing cockroach issues that appeared to come from a neighboring unit. Despite repeated extermination efforts, the problem was never fully resolved. Due to a work transfer out of state, I had to terminate my lease four months early. I was charged $4,109 (two months' rent), even though the unit was re-rented within two weeks. Because I signed an early termination agreement, management declined to negotiate the charges or consider the unresolved pest issues. They also would not offer a payment plan and indicated the balance could be sent to collections. Prospective renters should carefully review lease terms and understand policies regarding early termination and maintenance issues before signing. They will also tow cars without a prior notification even though you are REQUIRED to have sticker issued by them. RENTER BEWARE!!!!! Read all reviews thoroughly before signing!

Everyone who works here is amazing ! Something must be done…read moreabout the insane noises I have listen to every single day into the late hours of the night. No one appears to want to handle this situation due to him be a male. If you are too afraid to take action because the person at fault is a male and you're a female then you shouldn't be in the position of power. After hearing first hand the insane noises I am still told to just call the cops because they can't do anything. I've lived all over and this is by far the worst experience I have ever had. Whoever is above the property manager needs to be aware of this .

We listed our house with them, and from the beginning, it was a disaster and very unprofessional…read more They had no communication with each other or us. The management owner or manager wanted to stay at our property without paying a dime. Since we told them no, they decided to keep our house from being rented. We only got one renter in the beginning, and that was a disaster. We strictly told the "No Pets" when we signed up. Well, they screwed that up because the guest showed up with two large dogs and never even paid a pet deposit. Also left a bad review because they said the house was not clean when they got there. Very unprofessional and unreliable. Stay Away!

From the owner: Property Management Inc is a full-service real estate asset management company that provides…read moreprofessional property management and real estate brokerage services. With PMI's experience and professionalism, you'll find the perfect fit for your property management needs.

They refuse to let me leave the property even though my abusive ex and her roommates have agreed to…read moresign a new lease without me and wr have fulfilled every step that was required of us to do so. I have sent them this email, to which they replied, "good luck in court". My email: "I have not been at this property for months and the rent is being maintained by my abusive ex wife, and her roommates The property in question is 2914 nw 4th Ave, cape coral fl, 33993 I have recently discovered that she took out a life insurance policy in my name and that she has attempted to harm me several times. I recently went there to procure my items and she gave me a can of soda. After She left the room, my step son warned me that she put something in it I immediately left without my belongings I have been trying to get my name off of the lease and I was denied and she has said to me, "you're stuck with me for at least another year. If you want out, your only way out will be in a bodybag" I do not feel safe here and cannot continue to be at this address. I want to move on with my life but I cannot due to this lease. I want to rid myself of any and all ties to her. I was told that I must reside on the property until the lease expires, in which time, my name will be remved since I hve filled out the notice to vacate. However I cannot do this. I am leaving the state as I do not feel safe here. She shows up to my work, and she has come to my new residence several times. She has almost cost me my current job on more than one occassion and has caused me to lose other jobs because she shows up and causes a scene I will be seeking a restraining order but cannot as we live together until the lease expires. The courts will not grant the petition. I BESEECH THEE. PLEASE SAVE ME FROM THIS ABUSIVE RELATIONSHIP. I NEED OUT AND I AM IN FEAR FOR MY LIFE I have looked up the lease and see that I am named til the end of the next year, but my name can be removed from it. This is an emergency and can be done. There have been several documented instances of early lease termination due to domestic violence. But I am not asking to terminate the lease. I just want my name off of it so that the courts will grant me a restraining order. The rent has been and will continue to be paid for, regardless of my being there or being named on the lease. Please, remove me from this lease. The roommates and my ex wife have already agreed that they will sign a new lease without my name on it and continue to pay without me Please, I implore you This is literally a matter of life and death SHE TOOK OUT A LIFE INSURANCE POLICY IN MY NAME!!! PLEASE HELP ME" These people do not care about you. Only your money. Do not rent from them

Our experience with FirstKey Homes has unfortunately been far from positive. We communicated our…read moreintended move-in date clearly, but were told we had to move in almost a week earlier. We were relocating from out of state and could not arrive sooner. As a result, when we finally got there, FirstKey considered us already moved in for six days. This meant we had already passed their three-day inspection window and were unable to document the many issues we found upon arrival. The home was extremely dirty. We had to deep clean the entire place ourselves even though FirstKey insisted the home had already been cleaned. From there, the maintenance issues were nonstop. We had to submit repeated tickets for major problems such as: - AC not working, which took a week to repair in the middle of summer - Pool pump not functioning - Exterior faucet that would not shut off - A toilet leaking so badly that I ended up repairing it myself because they couldn't say when they would address it - Water heater not heating water - Garbage disposal not working - Dishwasher not attached and falling outward - A missing downspout from gutter - Mold appearing on the ceiling, which we were told to clean ourselves with bleach and water Later, when we decided to purchase a home, we contacted FirstKey to understand the move-out process and any costs. We were told our notice was more than sufficient and that aside from rent through our move-out date, which included the prorated rent, there would be no other charges. We confirmed this multiple times. After moving out, we followed up about our security deposit. We were told it had been released for payment and that it could take 30 to 45 days. Instead, we received a notice saying we owed nearly $3,500 for termination fees, utilities, and repairs they claimed were needed after move-out. They also kept our security deposit. We immediately disputed this, especially since we were told directly that we would not incur additional charges. FirstKey responded by saying they did not know who told us that, but that we still owed the full amount. When we asked them to review the recorded calls to verify what we were told, they refused. We were then told the charges would be sent to collections and that it could escalate to the county and even wage garnishment. Overall, it seems that regardless of what their representatives communicate to you, what is later claimed takes precedence. Our experience has been stressful, inconsistent, and extremely disappointing. No wonder they have class action suits against them.

Cheap, side walks cracked can't even walk your baby in a stroller, dog shit everywhere, management…read moreis rude and unclear communication. One person tells you one thing and the other will tell you another. Lady with red hair and the beard is rude. Constantly calling maintenance. They focus more on holiday decorations for the office than meeting needs of tenants. Can't even talk to maintenance due to language barrier forced to play charades with them.

Don't ever think of living here !!!! They are liars and only cheat . The ladies are rude and…read moreselfish . Live some where else for the sake of your health !! They do not care about maintaining the community!!!! This is so upsetting of how much money they charge for living here to look like a piece of turd.

I absolutely love my casita! This neighborhood is cozy and quiet. Great office staff who help you…read morewith whatever you need and maintenance works quickly as well. Love it here! The perks of having a fenced in yard is also a plus.

Found the Odyssey in 2023 the 1,2 &3 bedroom houses were a welcome change to apartment living…read more Each house has a private fenced in back yard and front porch an entry from the street, no walking down hallways or using elevators. It's a gated community and Yuri and her staff are very helpful. The community center is welcoming and spacious including the pool and exercise room.

The home being rented was sold and changed ownership. We were unaware of a new owner and sent the…read morenext months payment to Coastal Shores Property Management as always. Instead of directing the payment to the new owner where it belonged, they accepted the payment. Leaving the new owner, as well as ourselves, without the money due. Still trying to resolve this and have them return the money., so far to no avail. Will update this review if they do the right thing and return the money. UPDATE - Coastal Shores has Followed through and the issues have been corrected.

From the owner: Your Trusted Partner for Property Solutions! Are you a…read moreproperty owner seeking peace of mind and optimal returns on your investments? Look no further! We are dedicated to providing exceptional property management services tailored to meet your specific needs. Expertise and Experience: Our team of professionals possesses extensive knowledge of local markets, regulations, and trends, ensuring your properties are managed efficiently and profitably. Comprehensive Services: We offer a comprehensive suite of property management services designed to handle every aspect of property ownership. From tenant screening and leasing to rent collection, maintenance, and accounting, we handle it all, so you can sit back and relax while we take care of the day-to-day operations. Personalized Approach: We recognize that every property is unique, and we tailor our services to match your individual goals and requirements. Tenant Satisfaction: Happy tenants are the key to successful property management. Our team is dedicated to providing exceptional customer service to both property owners and tenants. We promptly address maintenance requests, ensure timely rent collection, and foster positive tenant relationships, resulting in higher tenant retention rates and reduced vacancies. Transparency and Communication: We believe in open and transparent communication with our clients. You can count on us to be responsive, proactive, and accountable every step of the way.

I definitely recommend this place. Staff has been great and has helped me transfer to another unit.read more

Mandatory trash pick up that is not picked up on time. They tell you they will fine you if you keep…read moreyour trash out yet never do around and fine people. There would be trash out so long that raccoons will get into it. You will email about the issue for them to tell you they will send a warning to that person for it to keep happened. So many issues with this alone they FINALLY stopped it. They tell you that you are not to have certain dogs on the property yet till allow some people. Warned then about a dog that was on the property that continuously would growl at my dog and myself for it one day to attack my dog and myself. When I went to the office to report it the lady had the nerve to ask "are you sure that's where the dog lives" because there wasn't a dog on record living there. After COUNTLESS times of them telling me the dog was registered as a "service dog" They say no smoking of any kind by the buildings and people will sit there on the stairs and smoke for hours. You will call and email about it and nothing will be done. I come home to my apartment smelling like weed constantly due to my neighbors smoking in their apartments. I have sent emails and again, nothing was done about it. Months have gone by and they claim they are taking the proper steps yet there is nothing being done. Went I went in there to turn my keys in a made a point to make sure they knew I haven't been in there for months and it reeks of weed. They "claim" they have talked to the people where it keeps coming from and the people keep denying it. This has been a countless issue the last two years living there. On the weekends people are constant smoking weed and the whole back area reeks. Again, they know about it and do not do anything. They tell you they tow cars that are not registered yet more than half the cars in the complex are not registered. You will email and call about it and they still won't do anything. It took me to actually see and talk to the tow guy to get a certain car that was not register that was there for over two months to be moved. They change policies like their visitor parking pass and do not send emails or notifications telling the people who have lived there for two years. Then get an attitude about it and do not explain their policy in person. They wait for you to email the property manager about how they treated you and asked when they changed the policy and proof of when it was communicated the question gets completely ignored. Still never got an answer on when and why they changed the policies. When it's after hours, they will tell you to call this nonemergency number to report things so they can "take care of it". Half the time she doesn't answer. If she does, it takes over 15 minutes to respond to the issue you are calling about. So aka hope you don't have an issue that needs taken care of because it won't be. The AC does not stay working and running. I have sent in and called for them to fix it and nothing was done on a few different occasions. The windows are not caulked property. When I moved in there want paint chipped off the walls, cover spray everywhere from their painters, the master tub couldn't be used because of all the paint they used to paint the tub it just holds water. They never changed the air filter and nothing was dusted. The fan looks like it hasn't been cleaned in years when I moved it. My washer had nothing but mold and mildew from years and years of not being cleaned out. I brought it to their attention and nothing was done so I had to clean it out myself. My cabinets are different colors in the kitchen. The door leading to the panty and washer area was put on wrong and has issues opening. Again, they were told about it and nothing was done to fix it. My master bath tub was painted wrong to the point where there is sitting water when you shower so I don't even use my bathroom tub in the master bath. MANY people have been told about this issue on the property as well as at another Aspen property. A maintenance manager at a different property actually called over to have it fixed for me and never was fixed. Told them many times about the bees outside my unit. Finally after months took my seriously and called a bee person to some and remove them. They ended up taking me out of my until for over 24 hours for when to tell me they will need back into my apartment to paint the ceiling and clean the stain they left of my floor for them never to come back. People never follow the rules and have any courtesy. They will walk around with the dogs off leash constantly and will NEVER pick up after their dogs. The dog park is more like a landfill full of dog poop because owners never pick up after themselves. Even around the pond, people don't pick up after their dogs. All in all, this is one of the last places I would ever recommend living. Way too over priced for all the issues and customer service that comes with this property.

I warned maintenance during move in now this is happening. This place keeps Me on my toes. I have…read moreno screens and windows do not work properly.... Im literally living in a sub par short sale condition..Its like property ownership with none of the tax write offs. Living here you buy your own ac filters, ceiling fans, lighting fixtures, TP holders, towel holders etc. think DIY for thousands a month.

We had the Jeremey the head of maintenance come and install a ceiling fan for us and some patio…read morelights for a really good price and they came out perfect