STEER CLEAR. Worst property management/ rental agency imaginable. After 5 years at the same location and putting up with countless issues that I was charged for, my apartment flooded terribly on June 22, 2019. I lived without parts of walls, parts of ceilings cut out, no flooring and mold until I had to move out on August 31,2019. There was a hurricane barring down on the area and it was a long holiday weekend. I had asked the property management if I could possibly stay for a few more days or until the storm passed as at that time a mandatory evacuation was imminent. They absolutely said no. I had no where to go as hotels were not allowing check ins due to the impending mandatory evacuation. They charged me late fees for not paying the rent under their breach of the conditions I was living in. Stay away from this agency. You are responsible and charged for everything. Side note: they kept my deposit even though the unit was uninhabitable due to a flood from the neighbor and no fault of my own. read more

I have a downtown rental in Charleston through this company, and have learned my lesson to never rent through Rent Charleston again. Given, my apartment is "historical", but there are issues with the property that are unacceptable and just plain unsafe. The staff that I've dealt with are essentially just paper-pushers and can never seem to give an answer themselves. They are not willing to negotiate in any manner Please do not make my same mistake as I (and many others) have made. The staff essentially has just told me that all the property's problems are just "how it is". I recommend for the potential renter to look for a property through ANYBODY ELSE. read more

Thank goodness it's not just me! My landlord whom I rented from downtown for 7 years moved to this company to "manage" the rentals. After less than a year with this company I can't move out fast enough. I have had probably 5 different property managers. None of which know what happened with the one before. They do NOT communicate. Every time I call the office no one answers. I even selected the prompt for Maintenance and the guy it transferred me to didn't even know who Rent Charleston was! Everything said by other reviewers about showing your place is true. They asked me months early about moving out. I had already decided YES! They would also continuously schedule showings. Since I have a dog, I tried to be home. Several times I took off work only to have no one show up! I pushed about the system and they said anyone can schedule a showing at any time by simply putting their info in. If it gets cancelled, there is no email that tells me though. I gave up and just ignored every other showing notice. I tried to move out early due to losing my job. I communicated multiple times with the property manager who assured me this would be ok. I even paid for movers to move my stuff out and paid for a storage unit and 3 or 4 days before the end of the month I was told I would have to pay another month! She told me she had confirmed with my landlord but she had not! So I ended up paying again to move back in. Luckily I got a job and was able to stay. So I planned to finish out my lease. Within a few months, I had the sewer backing up into my tub. Despite numerous attempts to contact someone in an emergency failed, when they finally did get back to me, they all but blamed me for the backup. Mind you there are multiple units in the complex. The backup was coming from the street. It took 3 more times of this happening (I have pictures of all) before they even contacted the landlord of the issues! I had an open drain line and raw sewage in my front yard for 2 weeks!!! It wasn't until I contacted the landlord directly that the issue was resolved! (Man he was mad!) The kicker is I was charged by the water company. I was assured by my new property manager that I would not be responsible for the charge. So when I paid my next/last payment, I included the receipt and took it out of the amount due. Days later, I get an email from yet another new property manager asking me if I'm renewing my lease (which I told them months ago I wasn't and was even told someone was due to move in at the end of the month). She then scolded me saying I didn't pay my rent because I short payed it. After speaking to my landlord and confirming the situation that I had been dealing with for months, she backed off with a stern warning of how to pay rent. Thanks but no thanks. I don't need legal advise from a 22 year old that makes $10/hr. I would never rent from these people again! I would strongly advise against using them as a landlord unless you truly want to have the reputation as a scum lord and let your property go to pot. I have a whole list of minor issues they never responded to including broken doors, missing screens, leaky faucets. I really don't know how this company stays in business and obviously is not very good at keeping employees. I feel bad for new people that come to town and don't know any better. read more

I Wish I could give zero stars to the least professional group of people on the planet. They not only never do what they say they will do, they steal their tenements' money right from under their noses. They never provide a utilities bill but require payment for water. With out presentation of a statement or Bill, how can you know what you really owe? This company is by far one of the worst I've ever dealt with. Do yourself a favor. If you see Rent Charleston anywhere near the property you want .... Run. As far and as fast as you can. read more

My original review was 1,512 words- that's how bad this company is. After two months of signing a year lease they tried to make us sign another year long lease. TWO MONTHS! They do not care about the tenants or property at all. It took them 5 months to fill a bedroom in a gorgeous home, perfect area, with affordable rent. They were constantly in and out of the house several times a week to show the house. Their idea of showing a property, mind you, is letting the potential tenants wander around aimlessly and ask questions that they can't answer (What can you tell me about the property? What is the price of the utilities? How is the neighborhood/roommates? How are the neighbors? Etc. Etc. Etc.) They would usually ask us and we would laugh and refuse to answer because it's not our job to do your job for you! How can you sell a product you know nothing about? They would show up without notice often. I can't count how many times we would be taking a nap or cooking- whatever and they just barged in. Other times potential tenants would show up and RentCharleston would be a no show. The same person never shows the property either. They moved in a new girl and it took us two weeks to get into contact with each other because neither of us wanted to just move in with strangers, we wanted to at least meet first. I asked RentCharleston if she had any pets because I had a dog and you can't just assume animals will get along. Excuse me, you can assume if you're RentCharleston. The response I got was "She does have a dog so I hope they get along." Literally some of the most ignorant people work at this company. The dog turned out to be sweet but as a rescue was aggressive towards and afraid of men....any time my boyfriend came home or the two were in the same room together the dog would lose her mind. (This is nothing against the girl and her dog. and eventually We-the tenants- worked everything out and worked with the dog.) It has everything to do with RentCharleston being completely irresponsible on the way they run things. Heaven forbid the dog had bitten someone or the dogs had gotten into a fight RentCharleston would have been responsible for what happened because they didn't take ANY precautions. How a company isn't concerned about their properties and tenants and even personal value is beyond me. They never take initiative. Experiencing RentCharleston was like experiencing a circus and the whole tent is on fire but they're still trying to get the animals to do tricks. They're incredibly rude and whenever we tried to leave wanted to hold us responsible for lead paint chipping and picture nails in the walls that were there for years! before we ever lived there. They never did a walk through so just figured they would find what they could and pin it on us even though they had absolutely no reason to. Thankfully the owners were amazing and I spoke to them of my concerns with RentCharleston and they said they had my back (as they were experiencing several problems of their own with the company.) Finally while the owners were on our side they informed us that my bf hadn't paid his rent. He had in fact and come to find out RentCharleston had been holding the money from the owners for 2 1/2 weeks! Our upstairs neighbors were horrible and constantly had Citadel boys over that would trash the property (we shared the porch and back yard with them), yell obscenities, urinate off the balcony, get into huge fights, had the cops called on them often, and so on. I wish RentCharleston had been more involved with the other owner of the upstairs (as they didn't run the show) but it certainly hurt the property value and experience living there. I would advise never doing business with this company as a tenant or if you're looking to list your property through them. There are plenty of better options out there. If you "must" rent from them make sure you know the actual owners and get in contact with them so when RentCharleston tries to screw you over you'll have someone on your side. If it wasn't for the owners at our house I have a feeling things could have been much worse. read more

I have recently moved from New York and I thought property management companies were bad up there, but I have been proven wrong. RentCharleston is by far the worst property management company to deal with. It's unfortunate, because people are still going to have to use them since they have apartments all around Charleston, pretty nice ones too. I wish this would help them change, but it won't. Nothing annoys me more than a completely automated answering system. You can't get in contact with a human there to save your life. It directs you to email or their website. I don't know what they're so busy doing. It's not like they show up to their rental showings. Without notice, they informed us that today they would be reglazing our bathtub and we wouldn't be able to use the only shower in the house for over 24 hours. I'm sorry, but I've got a jewfro and cannot be without a shower in the morning. Do yourself a favor and don't use them if you can. And if you have to, stand your ground with them. read more

Pretty much entirely negative experience. They basically throw you in a broken down property then charge you to repair it when you leave. Allow the owners to get away with murder and has extremely ambiguous contract language that allows for dull implementation of every possible fee. They snatched over $800 from my deposit to clean up basically the house I walked into. $200 to clean a carpet with tears, stains, and pulled up everywhere. Place is basically a scam run by interchanging kids who don't know any better when looking for first real estate job - I went through 3 agents who hate their own company. Just avoid, we are in a much better place now. read more

If I could give less than one star I would. Absolutely terrible company with no interest in keeping their clients happy or even barely "well managed." I lived downtown with them for 2 years. I had my house professionally cleaned the day after I had moved out and they deducted $500 for it to be professionally cleaned once I had moved....to wipe a few baseboards. They won't respond to my emails stating I was proactive and had it professionally cleaned to avoid such an outrageous charge. During the two years I was with them they treated my issues like I was being extremely annoying and out of the ordinary. They once charged me $86 for a new filter that they never replaced or EVEN delivered. Once I filed a complaint about that they started to send me 4-5 filters a month....but why? Even since touring the home I had with them, they were rude and the complete opposite of genuine. I would stay as far away from Rent Charleston as possible. read more

So I go into this rental thinking the worst thing that would happen is that they would come over uninvited at random points of the day. Nope, that was just the beginning. They not only did that for EVERYDAY of the last month I was there, they also stole $400 from me! I say steal because that's what it is. If you don't value money in any way and support companies that screw over our troops who are putting there life on the line for these greedy people then go ahead and do business with them. I OCD when it comes to cleanliness and I left my apartment spotless. I would've eaten off of any surface in the place. Yet they somehow found $400 worth of "cleaning and repairs". Trust me people, if I can't make it perfect enough for them to get all my money back then no one can. They care about nothing except their pocket books. read more

I was the owner of a property and they rented our house out. They were hard to communicate with. The showing was scheduled but cancelled without notice to us. Property manager changed within several months. The charges were confusing and when we were surprised by how much they took out from the rent payment. Supposedly their work crew worked on the house and the payment was deducted from the rent. When we got the house back, the vent fan which they said they replaced was still the same old fan. They replaced a plug in a bathtub with cheapest unusable plug, though our old plug was in working condition. We had a service plan that take care of plumbing issues but they took care of slow drain (by replacing plug) and charged us the cost. The key fob to community amenity was lost. This was my first renting experience and was very stressful. I would stay away! read more

Rachel Cross is awesome!!! Our previous property manager left without notice and Rachel came to the rescue. We were dealing with a nightmare roommate and she was always available to contact by both phone and email. She has helped ease the situation for us and even aided us in getting the apartment rented so that we could move out before the lease was up. Having someone who stuck with us and helped us get out of our predicament is monumental and we couldn't be happier with the service she has provided. If you're looking to rent through this company, we highly recommend asking to work with Rachel. She won't let you down. read more

Rented a property for our daughter when she was a student at CofC. Apartment was not clean upon move in. We cleaned it from top to bottom upon move in and upon move out. Move out agent said it was the cleanest move out he had seen. Yet we were charged a $400 cleaning/admin fee for delivering an apartment that was cleaner when we moved out than when we moved in. Additionally - we were charged over $800 for plumbing damage that was not evident in any of the move out photos - and Rent Charleston wouldn't supply any photos of said evidence when we appealed the charge. If the damage was not visible to my daughter or to the move out agent - how on earth can we be responsible for plumbing damage within the walls of your ill kept property. Would not recommend to other parents seeking lodging for college students. Not responsive to calls or emails. Oh yeah - and if you sign your lease early in the spring - they will ask for rent $300-$500 more than they will charge for the exact same unit in the same building later in the summer. Basically if you plan and lease early - you get penalized by paying higher rent for the entire lease than your kids neighbor will who rents in August. Too bad zero stars isn't an option here. read more

The antithesis of professional, driven by predatory business practice. Constantly ignored repair/health concerns including mold, rats, electric, and leaking problems for the entire two years my roommates and I rented with them. Constantly ignored emails about problems but made no hesitation when contacting us about fees and charges. This business generates revenue by preying on college students offering broken down properties and essentially stealing money from security deposits upon leaving. The lack of respect for their clients is astonishing and I in no doubt anticipate legal repercussions in the future. If there's any advice I can give to anyone considering RentCharleston it's "don't." read more

I told Rent Charleston about a rotting hole in my kitchen wall because my upstairs neighbor's pipes burst. Constant flooding pouring out of my kitchen ceiling, and running down inside the walls created a large gaping hole in my kitchen wall. I called them, told them about it several times over three months, I showed it to the employees showing my apartment to potential new tenants, and eventually even had someone come to look specifically at the hole. I reminded them week after week. No actions were taken. I'm assuming they're waiting until I move out to patch the hole. I doubt they will address the burst pipes or the obvious amounts of mold spewing from the hole. I am about to move out and if Rent Charleston tries to charge me for this problem I will re-post this on every possible review website, among other actions to make sure people are aware of how terrible this company is. read more

I wish I had read these reviews before I had moved in. I rented from Rent Charleston for two years, and had problem after problem with these people. Everything in these reviews is true. They steal your money, they have terrible turn over, you have to practically force them to do the bare minimum of their job, and they lie. I had one property manager (1 of 4) who would actually answer the phone a good bit of the time and finally got my garage door fixed after a year and half of complaints, so she was actually my favorite oddly enough, but a quick Google search reveals her mugshot for crimes related to theft. And she was by far one of the most moral people that worked for Rent Charleston! Just keep searching. You'll be glad you did. read more

First time I scheduled a showing with rent Charleston: We show up to the house and the current tenants say that they received no notice from RentCharleston that they were coming and, better yet, they told the property manager that the property was not for rent and that they had told an agent months ago that they were staying. So glad I wasted my time to see an unavailable property. Second time I schedule a showing The property manager forgot the keys. So after waiting 30 minutes for her to go back and get the keys at the office I get a call that they are lost and I cant see the property. Another waste of time Third time I schedule a showing The property manager could not be more rude or unprofessional. She gives me 2 minutes to see the house and follows me into each room to hurry me along and ask if I'm ready to go yet. If this wasn't a good time for her then I wish she would have rescheduled instead of me taking time to see the house and then not getting a good look at it. Then when I tried to talk about the rental process with her she assured me that I would probably not even get the house so it was pointless to discuss. I will not be scheduling any more showings with RentCharleston! read more

By far the worst renting experience of my life across 3 states and 8 rental companies. I would give zero stars if it was an option. This place cares only about making money, not with maintaining their properties for residents. I rented with them for 1 year and 10 months in a town home in West Ashley. Upon move in, carpets weren't cleaned and the windows and blinds were dirty. I was told when I toured it the place would be cleaned before move in. Wrong. Over my time there we had many maintenance issues, several that were never fixed because "they are not a necessity" (ice maker stopped working, windows needed to be sealed because they leaked air, toilet handle broke, etc.). We fixed those things ourselves. Upon move out I knew I would be charged for one new set of blinds because my cat tore one of the shades (though $148 seems high for a set of blinds). In addition, they charged me $195 for some one to go and actually replace them. Are you kidding me?! That wouldn't even take an hour! Can I get a job there if they pay maintenance workers $195 per hour?! I've tried to call about the issue but have got no response so far. That's probably one of the worst things, other than them trying to take every penny they can, is you can never get ahold of anyone EVER and no one seems to know what is going on. I have to press the button for property owners when I call for some one to actually answer the phone. No one can ever answer your questions, you always have to wait at least a week to get a response phone call or email. It's absurd. I don't know who is in charge, but they need to seriously reconsider how this company is run. It's awful for renters in charleston because this place owns so many rental properties. But please... AVOID this place at all costs! We found a rental from another company on James island and the difference is night and day. Trust all of their terrible reviews, never rent from Rent Charleston. read more

How is this company still in business? They don't seem motivated at all to get their properties rented. You apparently can't get anyone on the phone. And their website doesn't show any appointments for showings on weekend. I thought real estate folks worked 7 days a week?? Especially because people moving cities often lookon a weekend! I emailed about a particular property asking if they could show me the place on Saturday as I'd already be in the area looking at something else. Been a few days with no response. But they've managed to post the same property again on craigslist.... but not call or email back a person interested in that property. A property that has been advertised for WEEKS! What in the hell is wrong with these boneheads? Or is this some elaborate scam and they don't even rent properties? EDIT: Been almost a month, no one ever even responded to my email. read more

They didn't even show up to my showing. Couldn't get anyone on the phone and no one showed up for my scheduled showing. I don't have time to travel across town to have my time wasted read more

Where to start! Complete scammers run by incompetent liars. Signed a lease with them for a place in downtown Charleston in Feb 2013 for an August 2013 start date. The condition you view the apartment in during that time is apparently how it comes when you move in 6 months later. Holes in the wall, botched off-color wall repair jobs, dirty oven and stove, etc. Things you would clearly expect to be repaired prior to your move in since you put a $1,025.00 deposit down and are expected to pay that every month. But no. They claim your lease is "as in" condition. I jumped through hoops getting my deposit back after moving out in August 2014. I had to go to court to get it back due to their dishonesty and awful management ( I was granted the whole thing back ). The judge was completely disgusted with this company and how they rip off students. They never documented anything I reported to them about issues with the apartment even though they verbally told me they had and they NEVER call you back for anything- SPARE YOURSELF. Save your money instead of flushing it down the crapper with this company. I'm surprised they're still in business in all honesty. read more

Rent Charleston - Property Management Near Me

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Absolutely terrible. Landlords care about money and money alone. They won't fix anything even if you ask for months on end. Extremely difficult to work with, especially if your college student is new to the renting process. Dishwasher, washer, dryer and anything else you can name have been broken for months. Mold coming through the ceilings of our bathrooms yet in the year we've lived here we've received maintenance TWICE. I would give a zero if possible but wanted to warn people about this company. read more

NEVER USE THIS COMPANY. The most unprofessional company I have ever dealt with. In less than a year we have gone through 3 different property managers...and every time we get no notice that they left...just a bunch of unanswered emails. I CAN NOT WAIT TO LEAVE. Just don't do it. read more

WORST COMPANY EVER!!!!! If you rent from Rent Charleston I promise you will regret it!!! Although I like my apartment, this management company is a joke and no help whatsoever -- I can't say enough terrible things about Rent Charleston!!! My hot water heater broke, took days to replace (the handyman had to beg and convince them it couldn't be repaired when that's all they wanted to do). My air conditioner/heater broke, took weeks to replace (again, they only wanted to fix the ancient pos). My stove/oven broke, took MONTHS to fix (and countless calls and emails with no communication on their part). Accidentally locked myself out of apartment, they told me to call a locksmith bc they don't help with that (literally said "keeping up with keys is the tenants responsibility"...apparently they don't understand accidents). They do NOT care about their renters at all...if you have an issue expect to hound them over and over to get anything done (if they actually do anything at all) and even then they will try their hardest to do the bare minimum. Again, WORST COMPANY EVER!!!!! read more

Just terrible. Failed to give me any warning signs about the house I just moved in to. Their profit margins must be through the roof (probably because there is a gaping hole in my ceiling) being that they are charging me $800 for a house that is deteriorating. I came into the house with almost none of the appliances working. It is impossible to get a hold of somebody. Don't use this third party to rent in charleston. Horrible service. read more

I have a similar horror story with this company. My wife and I also happened to find an apartment listed with Rent Charleston that had a tenant living inside that wanted to terminate their lease early. We signed a one year lease and moved in without incident. Signing the lease was pretty easy and straight forward, although there was some confusion about our dogs, whether or not the unit had a washer/dryer, etc. We got it all cleared up in the end and we moved in. I have rented around ten other places, mostly during/after college, so I had been burned by property management companies before - one company used a small hole I made in the carpet as justification for using my security deposit to upgrade the carpet to bamboo flooring. I did get my money back, though, because I took a LOT of pictures when I moved in and when I moved out. Of course, I did the same for the apartment I rented from Rent Charleston. I took about 100 pictures of all the trash in the cabinets, stains on the walls/counters, filthy fridge, water damaged cabinets, stains/tears in the carpet, large holes in the back yard, damaged blinds, holes in the dry wall from paintings/pictures, trash in the front yard, toilet that constantly was running, damaged dry wall around the shower, stained tub/shower, etc. The apartment was filthy, the walls were damaged - it was nowhere near move-in condition. But we were under a time crunch, so we moved in anyways. Rent Charleston had a few days to complete the cleaning/repairs but did nothing. We were very surprised when we arrived with our furniture/belongings to see that nothing had been done. They did offer to send a cleaning lady to 'wipe down the counters' but since our apartment was full of boxes and filled floor to ceiling with furniture, we didn't see how a cleaning lady would be able to actually CLEAN anything, so we said no thanks. Fast forward 11 months: Rent Charleston did address some of our issues: the filled the holes in the back yard, replaced light bulbs that were missing/broken, and they moved pretty quick when our dryer died. They never cleaned our place, never fixed the shower or the running toilet, never replaced the water damaged cabinets. We just moved out at the end of February. We were able to terminate our lease a month early because Rent Charleston did help us find new tenants very quickly. I didn't have any issue with scheduling the showing other than the agent said he had 'one showing' at 530, but it turned out he was showing it to about 20 people. If he had communicated that fact clearly, there would have been no issue but I ended up sitting in my car with my dogs for over an hour while he putzed around inside waiting for people to show up. My real issue with this company is their sad and thinly veiled attempt to make a profit off of my security deposit. First of all, my wife and I cleaned that place top to bottom. We removed the shelves/drawers from the fridge and SCRUBBED that thing. We swept and mopped the floors. We scrubbed stains out of the sink. We trimmed about 15' off the top of the bushes in the backyard, installed a brick planting area and laid down mulch (it was just a mess of weeds and dog crap when we moved in). We had the carpets professionally cleaned. We dusted EVERYTHING. We cleaned the tub as best we could, but that thing was stained from before we moved in. When they conducted the move out inspection, they said the water in one of the toilets was yellowish and therefore they had to pay $150 for a cleaning lady to come through. That was also the justification for charging us a $200 'administration fee.' When I asked Emerson what that fee was for, he said, "we have to pick up the phone and call the cleaning lady. That's why we charge you $200." Simply unacceptable. That is nothing short of fraud and extortion. They also charged another $200 to fix ONE hole in the drywall, about the size of a tennis ball. There was paint and primer in the storage shed from the last time the unit was painted, but that didn't stop Rent Charleston from charging me even more to buy brand new paint and primer. I also got another charge for cutting the grass. There was no grass ANYWHERE on that property. I will not hesitate to clearly state that Rent Charleston quite clearly took advantage of my wife and I. I took well over a hundred photos combined from when I moved in and when I moved out, and I have submitted a formal complaint to the SC Consumer Affairs Division regarding this matter. Unfortunately, Rent Charleston has a HUGE share of the Charleston rental market, so you may not be able to avoid doing business with them if you are a renter. Heed my warning: Take as many photos as you can when you move in. Note every single crack/hole in the wall, every stain in the carpet on the move in report. Don't let them steal your money too. Avoid at all costs if you are able!!!! read more

Avoid. Had me pay a full month of rent when I moved in August 5th. Unit had no heat on move in. Refused to treat house-wide bug infestation. Gouged security deposit for regular wear. read more

My roommates and I have been living in our apartment for two years now and could not be more pleased with the services Rent Charleston provides us. Although the other tenants in the unit we live in are typically pretty disrespectful to the property (which is why I gave a 4 star instead of 5) Rent Charleston is at our building at least three times a week cleaning up and fixing the damage the tenants have cause. Rent Charleston is also usually pretty timely with maintenance calls and does their best to keep all tenants happy. I would definitely recommend them for rentals in the Charleston area read more

Rent charleston. We rented at east central lofts. The place was ok if you're looking for a place to stay that has a very good condition for college students. If your older and looking for a place that is not a place for people that are use to have windows that do not open place was fair. But not my cup of tea. Would not go back there at all. But it was not bad at all. If you need work to be done be willing to wait for along time to have things get fix. Hope others find it better to leave there. read more

We had moved into an apartment in Mount Pleasant that had been under the management of another company. After about 4 months, RentCharleston took over, and I immediately went to yelp to check and see whether or not they'd be any good. Of course, if you've looked at this page, you know that most of the reviews aren't good, and I recall my heart sinking upon realizing we were being put into the hands of incompetents. However, I eventually became very surprised: when problems started occurring in our rental, I would call down to the main office downtown. There was a directory of names (though I agree, it's a little hard to get these people at times) but eventually got hooked up with Rachel Cross. In short, she's a miracle worker. The AC at our place was 20 years old at the time we moved in. It barely cooled the place and it went on the fritz a bunch. Likewise, there had been a glass pane in a window which had been knocked out by previous renters. Within a day or two of emailing Rachel, both the unreliable AC had been fixed, and the window pane had been replaced. When the toilet started acting up, she was emailed (I think that's the key, honestly) and within 24 hours - fixed. Then came the true test. Just last thursday, our dear old AC finally quit and died - right at the beginning of August in SC. We emailed Rachel immediately, and by noon that day we had a temporary unit which we used to keep the place tolerable during the delay in fixing. I emailed rachel again on Monday and she went ahead and ok'd the *replacement* of the AC even prior to the Landlord's OK. By Tuesday, we had a brand new AC in our place, installed professionally by a subcontractor of RentCharleston, and the rental is, honestly, a better deal now than when we first got it. I know many of these reviews may have the effect of causing consternation on people whose rentals are managed by RentCharleston. I just hope y'all all get Rachel. She saves the day and deserves all the plaudits she receives. read more

I am extremely happy with my experience with Rent Charleston. Eric Haskins is the representative that handled my rental. He is very professional and easy to work with. The maintenance company they use is very knowledgeable and I have had quick response time to all of my needs. I am renting a home that was built in the early 70's so there are the expected issues with an older home. I had a pipe burst and soak my carpet. They had a plumber out right away to fix it and then sent a second crew out to clean and dry my carpet. I had two other small issues with the hot water heater ( they replaced it with a new one) and a ceiling fan mount. They were always there same day. I work nights but they always accommodate my needs. I can also easily make rent payments or maintenance requests online through the tenant portal. I saw many negative reviews on yelp about them. Most of them seemed pretty ridiculous. Sorry college kids but if you trash the place you aren't getting your deposit back. Also, if you live in a historic district and your house was built in the 1700's you're gonna have a bad time. It's a property management company not a construction/ remodeling company. Just saying. Do your homework. read more

The owner john liberatos is magnificent. I have been with them for over 4 years and he has been nothing other than a pleasure to deal with. He has always been very understanding and he is always available whenever you need him. Truly the best place to rent in the charleston downtown area. read more

We have used Rent Charleston as rental agents and property managers for multiple properties we own in Downtown Charleston for the past 10 years. We live on the West Coast and rely on them heavily. They are reliable, professional, responsible and honest. We recommend them highly. read more

I had my property managed in Charleston SC for 20 yrs by someone else and no problems. RentCharleston gave an approval for a $4500 tree removal with no estimate approved by me. They think because they emailed me something that #1. I got it and #2. I read it and #3. I approved it. Then they try to blame the "emergency". It's called property management. You just dont spend $4500 of someone's money without talking with them. And guess what? that agent doesn't work there anymore? read more

Apartments can be nice but the service they provide is the worst I've seen. Our roof collapsed during a storm washing machine floods floor and half the lights and ceiling fans never worked in the building. You would hope the issues would quickly be resolved but instead, they waited 3 months for us to state we were not going to review our lease and then the next week everything was fixed and they began showing the unit every day even without giving you a heads up often. They were always extremely rude to all the tenants and if a problem arose that didn't concern them it would never be addressed. I can not say enough negative things about this company and advise all people to stay far away from them. read more

Rent Charleston is by far the worst rental company I have ever dealt with. After notifying Rent Charleston of issues within the first week of my lease they were not fix until 11 months later. I had the place professionally cleaned and left it perfect for the next tenant. They still with held over $900 of my deposit. Customer beware... I can't express enough how crooked this rental company operates. read more

Unfortunately they have some nice listings in Charleston, SC and you would think that they would be good at their job with the amount of listings however I have called and emailed SEVERAL times to schedule a showing without success. I have told them over and over that I want to move into a place ASAP and could someone help me find a place and I was quickly referred to the website. Ok. Well I look at the website, find something I like, call them, they can't show it because they are booked with other properties. Ok. Well get more agents to help. I work for a property management company and would never dream of rating an agency negatively because I manage their internet profile but Rent Charleston deserves no stars--put that into your aggregator Yelp. If you have a property don't use Rent Charleston. They don't want to fill your properties with eager renters who are willing to start right now. This is abysmal. SHOW ME THE PROPERTY! Easy as that. read more

If I could give zero stars I would! I hired Rent Charleston to manage my property-BIG MISTAKE. This company is comprised of the most unprofessional and incompetent group of people I have ever dealt with in my life. The property managers have no respect for their clients or their client's property. If you are looking to rent your property in the Charleston area the awful reviews of this company are true. If you want assurance that your property will be managed properly and you will be treated respectful Rent Charleston is not the company. They are the worst! read more

I've called and called today and no one answers the phone. I started at 10:30 am and it's 12:46 pm. There is no directory of names. If you don't text you can't leave a message regarding seeing a property. God forbid something goes wrong with the rental property, like a flooding toilet or AC on the blink. You'd be sunk with this group. read more

Don't rent from these people. Everyone who wrote a bad review is correct, a lousy operation with run by people who don't care. Currently I live in a downtown house with electrical problems. This is an old, historical house so problems are to be expected. The maintenance guy came out, he was shown all the issues and... nothing. Never heard from him again. Not renewing my lease & will not make any effort to pretty up the place for showings. Look forward to explaining to would be renters why extension cords are running all over the place. read more

Stay away if you ever want to get back your security deposit! My daughter rented and they nickel and dimed every penny out of their security deposit. They had no back-up of charges and performed the final walk thru on their own without contacting my daughter or her roommate! College of Charleston students and parents stay away from Rent Charleston. There are plenty of other non shady rental companies. read more