We really had the best of intentions hiring Big Kev. We like to support small and local businesses…read moreand the prices seemed reasonable. Unfortunately, this was the biggest mistake we've made in a very long time. The movers who showed up that day were friendly, but that was the only good thing about hiring this "company".
I sent a specific and detailed list of items to be moved and the owner, Kevin, estimated a 4 hour job based on that list. He rented a 26 foot U-Haul for the job based on this estimate as well. He was not present on the day of the move, but sent two other movers. The 4 hour estimate turned into 9.5 hours by the end of the day, and the items I had listed to be moved did not all fit in the truck, so some things had to be left behind. When the crew arrived at our destination, a new construction neighborhood, they drove the truck up onto the yard across the street from us while attempting to back into the driveway, destroying the neighbors' newly laid wet sod into a muddy pit.
Not a great start for us, as we had not even met these new neighbors yet. I had reached out to Kevin to come help his team unload the truck that evening, since we were already double the time estimated and the price was climbing by the minute. Instead of settling into our new home that evening, we had to be up early to drive the hour back to our apartment the next day to help him load up the rest of our belongings into his truck, as well as our truck. This was unlike any hired mover experience we'd ever had. Not only did the job drag out for many hours past the estimate, then we had to go back the next day and take a truckload of things ourselves. Good thing we also have access to a pickup truck because all the items would not have fit in my sedan.
We have tried and tried to get Big Kev to work with the people across the street to get the lawn repaired, but he is refusing to make this mistake right, and he was reluctant to put a claim through insurance. He has had plenty of opportunities in the ONE FULL MONTH since the move.
We never saw any proof of insurance in this whole ordeal, though the company is advertised as being insured and bonded. We have countless broken items, paid well over the original estimate AND the yard across the street is still not repaired.
We had a new washing machine that was only a few months old. They dropped it while unloading it from the truck, putting three large dents in the front and sides, but would not take anything off the total on the day of the move because "the damage was only cosmetic". We had not plugged in the washing machine or tried to see if it worked before they made that claim.
We are very disappointed in this whole experience. We chose a Yelp Guaranteed business because we thought that was on the safe side, but we have had nothing but stress over this. While we are very sad and discouraged over the state of our own personal items, we are more concerned with making the issue of the damaged front yard right again for our new neighbors. When I tried to check in with Kevin about the neighbor's property, he said that he "has it handled". It is not handled.
There are good reviews here but please save yourself the hassle and avoid this company to handle your move. I've seen no evidence of being "bonded and insured" since he was so adamant about not wanting to put a claim through insurance to make things right with the destroyed lawn and your inevitably damaged property will remain damaged.
The "Yelp Guarantee" does not mean anything, so don't let that trick you because they are no help in this situation and do not hold those businesses with the Yelp Guarantee stamp to any kind of standards.
Original Quote: 4 hours at $120= $480
Truck rental fee: estimated $100-$110
Quote Total: Est $590
Actual Charges: 9 hours at $120= $1,080
Truck Rental fee: $200
Total Charged: $1280
Additionally, we now have to replace the broken items and repair damages out of pocket. Please just pay a little more to a reputable company who will take responsibility for their actions
