RAC acceptance in Value City Furniture 1260 Smallwood Dr. Waldorf, MD Review. Four weeks ago I requested this furniture be picked up and explained I would be moving. I was informed I would get a call from out of state to make the arrangement. I called two weeks after this initial request as I was never contacted. I was offered a pick-up date the next day with a two hour window. I was unable to honor this date and time as I work 12 hour shifts. I received no additional calls. Now that moving time has arrived I again contacted RAC. I was informed that I could not honor the offered the pick-up time and my options are to take the furniture with me and they will pick up in the state in which I am moving or that they would make arrangements with my leasing office. I asked if I could have this in writing as I do not want to be ultimately responsible for this furniture but that is not possible per Lauren. In speaking with Lauren, who admitted she was new but she was very knowledgeable, she conveniently put me on hold several times without warning during the conversation and then aptly apologized as if the phone was malfunctioning. I have had to initiate all calls regarding the pick-up of this furniture. There was no call back today and clearly they knew from this morning of my pending move. She did admit early in the conversation that they are using a new company. When I called back this afternoon, however, it was implied that it is my fault this furniture remains in my possession. read more