Sorry Mahogany. I've been a faithful customer for several years but I will be taking my business…read moreelsewhere. I refuse to pay in advance and have you store my credit card information just to make an appointment.

They accommodated me on very short notice, which I really appreciate. Last minute change of plans…read moremade my visit next weekend virtually impossible. So it had to be today. The shop is nicely laid out, and a pleasant aroma greets you at the door. The staff is friendly, and the service was good. I really like their Carleton Place retreat. But this is good for a quick service, and it's close to home.

Always a treat day when I have time for the spa. Clean rooms - quiet when doing the facials,…read moreetc. and so relaxing. Enjoying Karen on Mondays which are the best day for a treat day. Glad to have it so close by. Thanks Karen and I will see you again soon.

Ok so not the best decor on the planet and not sure how I feel about sitting in my robe in a second…read morewaiting lounge with other robed ladies (never experienced that before and it's kind of weird). Once you get past all that, the spa is great simply because of the variety of services they offer. Any place that uses Dermalogica is on the right track. I only had a little bit of time to devote to a spa so I just went in for a facial. My therapist was seriously amazing. On top of being a great aesthetician, she was really professional yet fun to talk to. Usually I hate being quiet in spas (I know, I'm weird) and she was great about it. She let me start the conversations so that if I wanted to just be quiet and relax, I could have been. Very tactful! So despite the lacklustre decor and ambience, I will give it 5 stars just for the range of services and excellent therapists (from my visit anyway). With 12 options for a facial, a plastic surgeon on call and hydrotherapy on the menu, it's hard to find a comparable spa in Ottawa.