I am extremely disappointed with the customer service provided by this property management company. From the start, communication has been inconsistent and frustrating. Calls often go unanswered. When you do try to call, no one answers, or you are left on hold for hours sometimes up to two hours only for someone to finally pick up and then hang up the call. It is incredibly unprofessional and disrespectful of people's time. Even when you manage to speak with someone, it quickly becomes clear that no one in the office is actually able or willing to resolve the issue. You are passed around or left without any real solution. What is even more concerning is that this company withdrew an association payment directly from my bank account without my authorization. I do not have automatic payments set up, and the payment was not even close to being due. There is absolutely no justification for taking money from someone's account under these circumstances. This is a serious breach of trust and raises major concerns about how they handle residents' financial information. the staff shows little to no empathy or professionalism when addressing concerns. Instead of feeling supported as a resident, I feel ignored, disrespected, and taken advantage of. Overall, the level of service provided is unacceptable and far below basic standards for property management. I would strongly caution others against doing business with this company. read more

No one answers the telephone and the voicemail box is always full. They are unresponsive, even towards owners of properties. read more

As per my experience, the company has a lack of response compared with the rates. one person and one only for so many buildings. no following up to the cases.... everything by email. read more

They do not help on speeding process specially when for Estoppel letter requires a cashier checks to attorneys with escrow accounts it is unbelievable! We called to ask then please ore closing is around the corner and we do not have time to issue a cashier check since they take 7 business days days to have the estoppel. This is the only Managment company that does this with Attorneys offices, read more

If I could give them zero stars, I would this is the worst property management group in South Florida if this is your property management group, good luck with getting anything resolved with them they are the biggest POS read more

I reported three large potholes in front of my house that are creating a safety risk to everyone walking through the area. The holes keep growing and filling with garbage and rain water and nothing has been done from them or the members of the board. They have not responded with a resolution. I would not recommend this company to any condo association to hire and for anyone experiencing issues with this company to report it to the Florida Department of Professional and Business Regulation (DBPR). read more

Horrible HOA company!!!! No one answers emails and phone calls just get transferred. I have a tenant with small children and the fence is falling apart. When I was finally able to speak to someone, they told me that they're unable to fix the sides (the part they are responsible for) because there are no funds.... and this is after raising the monthly HOA fees!!! read more

I can't say enough how disappointing this company has been. Impossible to reach, no sense of urgency whatsoever for any reason, etc. The two years I've spent dealing with them have been horrible. Their representative that sits on our condo board yelled at people for being concerned when they were sent an assessment of over $500. Disrespectful, nasty, and useless. I have no idea what they do with their money because they pay their employees like garbage too. read more

Completely disappointed with this PM. I am an owner at Lakeview Gardens Condominium. They took over our property July 1, 2020. Since then I am unable to get someone to answer my calls. On the contrary, the three separate times I have called they have hung up on me when they could not answer my question. When I call back it goes to service. It is close to impossible to get someone on the phone to assist you. I don't know why our Board voted this PM group. Our previous PM, Unite PM were first class professionals who would address any concerns in a timely manner, unlike Renovations Pm. I just hope to God that our Board did not sign a long term contract with them. BEWARE! read more

The Division of Business should close this company. Good professional and ethical business manners should be enforced by the Division. Terrible. They don't take phone calls. No one is available other than a front desk person. They hide behind close doors and take no responsibility for their actions. read more

This company is absolutely terrible. They don't respond to emails, the managers are never available, they have very short office hours, the managers are rude. NO CUSTOMER SERVICE WHATSOEVER Skip the hassle and pay a little more if you have to and get a reputable company for your community. read more

My small community took a dive once this company was brought in. I have a really hard time telling if the reason for their horrible service is due to sheer incompetence or just unethical behavior driven by greed. I have had my AutoPay disabled without my consent generating delays in payment, which has never been an issue in 6 years. The only noticed received was the "final notice" where they state their intent to set collection processes forward. No previous letters, no phone calls. On another event, the company started generating biased and unjustified violations to a big part of the community, which led to a shameful "violations committee meeting" that was so poorly managed that had to be rescheduled twice since we did not have quorum from the committee itself! This company is a joke and the owner should be ashamed. read more

I live in Grand Lakes and i've been having maintenance issues with a light that THEY installed in my house using my electricity. Its been 3 weeks trying to reach a lady y the name of "Genie" and she is either always on with a client or out of the office. These people are the worst! I swear if my light is not fixed in 3 weeks the storm thats going to come there way will be hell and high water to pay! If an attorney wants to contact me on how to sue them, please reachout to me. read more

This is a nightmare that never ends! If I knew how bad this company is in general And how bad their local managers, I would have thought twice about buying my property. First we had to push our closing twice, thanks to ignorance and unprofessionalism of these people. No one in the office would pick up the phone to give as any timelines. No one!!!!!!!!! No response to emails either not to us, not to realtor, not to lawyer. We own our property for a month already and still can't get them to establish our payments so they still take money automatically from old owners. 10 emails were sent to the company, local manager and his assistant. The company sends emails back to the manager and he sometimes, 2 out of 10 times, replies to you but nothing gets done!Nothing!!!!!!!!! We couldn't get gate passes for our cars for more then 3 weeks!!!!! Again, no response!!!!! When we finally got them- they do not work. Oh, and we paid $100 for them I honestly don't understand how they stay in business. There has bee complaints about them to BBB and all complaints are of the same issues, and yet nothing changes. Imagine solving any actual problem with them? Never gonna be solved. Horrible all around! read more

This is the most incompetant property management company in all of Miami. When you call you get put on hold and transferred to voicemails. Not one person who works there knows what is going on. HOA payment checks that were sent via Fed-Ex and signed for were not opened for months or properly applied to accounts. If someone actually did their job, this would not be happening. The checks have now been cashed. I continue to received late payment letters for a property I sold 4 months ago. This company should not be allowed to handle collections of monies for any HOA's or properties. They can not be trusted with checks. They are an absolute disaster. DO NOT TRUST THEM! read more

We have dealt with these people twice in different properties not in the same areas. The service is horrible. They don't seem to think that our time is valuable whenever we need something accomplished. I would love to speak with the owner but I feel that would not help after seeing all the reviews listed here and nothing is rectified . Definitely I would not recommend them even to my own worst enemy. read more

This is the most unprofessional association i have ever dealt with. I own a property that is managed by this company, i send emails after emails, phone calls with no responses. Reyna specifically is so unprofessional and rude. she doesn't let you speak and speaks over you. I have tenants who submitted their application to rent in the beginning of April and it's May 6th and still no response from the association. There is a family waiting to move in and this association has no sense of urgency. They asked i fix a couple things around the yard which i did immediately and that still didnt speed up the process. Again, horrible company and staff. read more

Worst management company I've ever dealt with. They don't follow through and their communication is horrible. I have dealt with them unfortunately with 3 different communities and it keeps getting worse. Stay away from this company if possible. read more

I would put 0 stars if I could, this is absolutely the worse property management I can't believe my building would even make them manage us, they never answer they're phone calls, emails they'll put you on hold forever just so you can get bored and hang up, they're really unorganized, I don't even know how they can still run a proper business read more

I contacted them via email and phone on July 11th regarding a leak in the roof. I was told by the receptionist that they would contact Oscar Borras. They replied via email on the 14th that they would contact Oscar and get it fixed asap. I have not heard from them at all since them. My mother in law also contacted them via phone and the woman who answered said they had no record on file regarding this issue. I emailed again on the 16th and 17th and got no response. I called again today at approximately 10:50 am and no one answers. My experience with this company is awful!! It's probably one of the worse, most lazy and unprofessional businesses that I've ever dealt with. When considering a management company for your condo or townhome, do yourself a favor and skip this one!! read more

If you are looking for NOTHING to ever get accomplished by a property Management team you have found the right one! Looking for a Property Management company in Florida who just take the money and do NOTHING when it comes to association problems. Then you have found the correct association. Weekend in and weekend out I call in regards to MAJOR Noise complaints coming from a Apartment on the opposite side of my building which has the BASS so high the entire building shakes from it, yet apparently they cannot do anything about this. AT THE SAME TIME I have downstairs neighbors that apparently opened some kind of wood shop in their apartment and spend day in and day out hammering until the late hours of the night specifically Fri- Sun. and this is also something they can do nothing on. When I got a call from the so called "MANAGER" she went on to give me extreme attitude because I was upset on the phone for GOOD REASON when I wake up to this mess every weekend. She went on to tell me there was nothing they can do about it.. SO my question is what do we pay an association fee for? They can't even be bothered to take down Christmas lights that were put up a year ago. They don't bother to follow up with complaints. All they do seem to care about is that check at the end of the month. I am appalled as a person who has worked for well established property management companies to see how this one is managing MULTIPLE complaints from a property OWNER that has lived in this community for over 15 years. Little to no consideration has been taken, yet these renters that don't even own the property and just coming in and lowering the value , integrity and peace of this community. All thanks to Renovations property Management. read more

worst property managment company !!! no service customer !!! they don't reply to your emails, phone calls!! they don't do nothing. very lazy ! ! never hire this company for your building they will ruin it !! ==if you have this company change it immediately !! it's just a a waste of time and money !!! read more

Currently trying to purchase a property for the first time, and for a company with the slogan "A company that takes care of you", they seem not to care at all. When I went to get my questionnaire expedited, they said that I would receive it in 3 days, 10 days later I got it done incorrectly... Incredible! When I called to ask why this had happened, they just kept saying they lost it or they don't know what happened or that supposedly I didn't give them my contact information when it was the first page I gave them. The people who operate the front desk seem to be on another planet while having the worst attitudes and dressing like their at home. For a "professional company," it all looks pretty childish to me. Overall a terrible experience and I pray that I won't have to deal with them for very long. read more

Lack of communication and transparency with homeowners. Two floodings in the community they manage and they took more than 24 hours to communicate and start required works. Their inefficiency and obscure management are suspicious, and it definitely affects the property value. I can see more than 20 reviews with 1 star. That clearly means something. read more

The communications are very poor. The financial department improperly applies maintenance payments that are mailed in with coupon slips designating their purpose. No coupons slips are being provided for special assessments. It is very difficult to communicate with them to resolve issues. Promises are made to send communications via emails that don't happen. No happy at all with these issues. read more

This "people" give you a violation notice then you write back to them AS THEY REQUEST IT IN THEIR NOTICE and instead of addressing your concern and respond either by writing or calling you back they unable your gate control entrance to your own property to which you have never been late paying their DUES IN 13 YEARS. THe worst I' ve ever experience in many, many property Mgmt condominiums. read more

Worst property management company ever. Applications take longer than they estimate and they never answer their phones. Very little professionalism and attentiveness. read more

Worst customer service ever! Phone calls go straight to voicemail which is full so you can't leave messages. If you get through to someone you are left on hold forever, either transferred multiple times and put into the voicemail that is full, or just hung up on! Terrible, terrible, terrible! read more

They feed you BS. As an owner they messed up my maintenance fee TWICE and still charged me for late fees. There office is on top of a bank building with kids running around like it's a zoo. No one speaks or understand English. Worse property management firm, that's why my board switched to kw. I recently found out from my new Property Manager that they don't have a maintenance license! They are working without a license and contracting idiot board members for lots of money. Even in there website they lied and say they're "fully license". Don't believe me? Google Miami Dade contract search. Someone should report these theives. read more

This will probably be the best management company I have work in my entire life, I was able to summit my application and they where very professional and fast with everything, thanks renovations read more

This company is very helpful. Despite having a situation that lasted for a few months with my previous management company, I was able to get a quick and simple resolution to a hole in my roof. These guys really helped me out. read more

Very unprofessional company to say the least... I recently purchased a property that's managed by them, and for over a month I was trying to explain to the workers that we are PURCHASING not RENTING. It took over a month for the company to finally read my warranty deed and make the transfer of ownership to myself. An employee named Reyna was helping me, and I sent her the warranty deed, she then stated I would receive an email with payment instructions. I called her back a week later because I still didn't get my paperwork and she tells my wife that we never sent her the warranty deed. The woman at the front desk was talking to my wife and gave nasty attitude. She stated incorrect things about our paperwork and called her by the previous owners name. Again they thought we were renting after telling them multiple times we are purchasing. It took for me to call them and to be stern to finally get something resolved. Moral of the story they're very unprofessional and seem to be bothered when you ask legitimate questions. read more

The lack of interest in servicing the residents is very evident with this property management company- phone calls to the office go unanswered and e-mails are not acknowledged. When you are able to actually communicate with someone, the replies are rude, cold, and miscommunicated. They are a nightmare to deal with, and should truly not even be considered for any neighborhood or association- avoid at all costs. read more

Worst management company ever. If I had a choice of the company my association will use it will definitely not be this one. They don't answer any concerns I've messaged them and contacted them a bunch of times because we keep having break ins to our cars and they honestly don't care. They have never replied to my emails or returned my calls. One tome I got a person over chat said they would forward my message but yeah never heard back. I've even gone to our office which has an employee they hired and that's a waste it's like talking to the wall. They hire these so called securities over night that I have never seen to protect our property which honestly is false. The one time i saw was the first week I moved in. That was 3 years ago never seen him again. Hmm maybe he was a security going to work that lives here LOL! Our building is currently falling apart we overpay for our association fee for that crap job they do. You would think as a property management company you will like to keep your properties on top shape and build a great name for yourself but no. Please stay away! I wish I would've known this before I bought this property because I would've definitely not bought this apartment knowing what I know now. Oh and I can't forget to add I have told the lady in our community office to let the garner company know to please stop blowing dirt into our balcony and they don't stop. Mind you they hired gardeners to trim bushes and cut the none existing grass outside my terrace and blow all the dirt in and then I have to clean up after their mess. Seriously something needs to be done about the way this company handles their communities. read more

6801 Indian Creek Dr - building has 2 elevators, one of them not working almost 2 years. Other breaks occasionally, good luck if you stack without phone. Stairs are dirty, never cleaned. Sidewalk dirty, pool had dead flies swimming. They also constantly videotaping tenants & watch videos daily which makes great comfort for everyone especially if you in swimsuit in the pool... The pool is in the roof, but fanny thing- management think only superintendent has access to roof. They not even aware of how building structure... there no intercom connections- so good luck to your FedEx, UPS or food delivery- you better watch it downstairs. read more

Great company, they always go above and beyond helping us solve our problems. I would recommend it for anyone that is looking for a property management company in Miami. read more

In my personal experience renovations has been great. They maintain my community beautiful. They are always up to date and the maintenance is always there when you need them. Every time I call customer service my questions get answered and they keep me up to date if I have any balances pending so that I don't get late fees. Keep it up renovations property management. read more