Weston and his staff are always friendly and helpful. They are very trusted and respected in the…read moreWayland community. Highly recommend to manage both auto and life insurance needs.

From the owner: The mission of our office is to be the first choice in the community for insurance and financial…read moreservices. We take pride in assisting State Farm customers in minimizing risk, managing in unexpected losses and striving to having customers interests in mind. Our team builds and grows long lasting relationships by providing quality service with compassion, friendliness, integrity, and a genuine concern for the needs of customers. License #: IN-3946246, WI-18096161

Best insurance experience! Shopped around for me and saved me money... highly recommend!read more

The worst experience with an insurance company ever - if there was a rating of no star - that would…read morebe more accurate for this particular agency! Let me say first that the agent was INITIALLY awesome with the quote, but for some odd reason there were a number of delays, and what appeared to be at some point deliberate evasion by the agent. He did not respond to repeated calls and emails regarding initiating the policy. I follow up only to find out that his brother has "decided to raise minimal insurance scores that basically prevents him from writing policies in Detroit" - a practice that has probably assisted in building their business over the years. I mean why else would an agent road trip to Detroit to meet with car salespersons for the express purpose of writing insurance policies? That stated, the agent whose last name just happens to be Trumble - did not communicate the change despite the numerous attempts to reach him. I find this very unprofessional, and the hint by the agent that this might be "racially motivated" a very serious issue that deserves to be made known to the public, and the agency that oversees and regulates the industry.

As a broker they offer many insurance solutions. Service is personal , professional and responsive.read more

From the owner: We specialize in helping people find the best Home and Auto Insurance…read more VanDuren-Irving West Insurance was founded from scratch during Autumn of 2007 in Grand Rapids after a decade of insurance service in East Michigan. We have grown and have a team of friendly insurance professionals that share a love for helping people.

I was extremely happy with State Farm for a long time. The rates were fair, and the staff was…read morehelpful and friendly--until everything fell apart due to a completely avoidable issue on their end. On March 17, 2026, I received a courteous text message at 1:53 PM informing me that my payment hadn't been received and asking me to call or pay online. I immediately responded at 1:54 PM, apologized, and made the full six-month payment by 2:00 PM--within minutes. A representative named Tara confirmed she saw the payment, mentioned it typically takes a couple of days to clear, and said she would let me know if there were any issues. I never heard back--which I assumed was a good sign. I had more than enough funds in the account, and there was no reason to think anything went wrong. Fast forward to June: I find out--without any prior notice whatsoever--that my policy had been canceled. No phone call, no email, no text, no letter. Nothing. Apparently, the payment had "bounced," but I was never notified. Because of this failure in communication, I've now been placed in the high-risk insurance category, and my premiums have skyrocketed--all for something I wasn't even aware of. This is not only irresponsible, it feels negligent. I will be consulting a lawyer to explore my legal options, and I encourage others who have had similar experiences to stand up for their rights as well. We deserve better than this.

Troy has great knowledge of insurance and cares for your needs. I appreciate how he makes learning…read moreinsurance easy. Plus he is a very ethical man which I appreciate.

Not the cheapest insurance (like internet polacys) but very fairly priced. I rate Tim Hefner and…read moreLori five stars for their continuous outstanding customer service. I was able to speak directly to the office that receives my payments when managing claims or billing issues. They make me feel that they work for me and I truly appreciate it.