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Reno Agency

5.0 (1 review)
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Services - Reno Agency

Life insurance

Homeowner or property

Vehicle

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6 years ago

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Troy Peterson - State Farm Insurance Agent

Troy Peterson - State Farm Insurance Agent

(2 reviews)

I was extremely happy with State Farm for a long time. The rates were fair, and the staff was…read morehelpful and friendly--until everything fell apart due to a completely avoidable issue on their end. On March 17, 2026, I received a courteous text message at 1:53 PM informing me that my payment hadn't been received and asking me to call or pay online. I immediately responded at 1:54 PM, apologized, and made the full six-month payment by 2:00 PM--within minutes. A representative named Tara confirmed she saw the payment, mentioned it typically takes a couple of days to clear, and said she would let me know if there were any issues. I never heard back--which I assumed was a good sign. I had more than enough funds in the account, and there was no reason to think anything went wrong. Fast forward to June: I find out--without any prior notice whatsoever--that my policy had been canceled. No phone call, no email, no text, no letter. Nothing. Apparently, the payment had "bounced," but I was never notified. Because of this failure in communication, I've now been placed in the high-risk insurance category, and my premiums have skyrocketed--all for something I wasn't even aware of. This is not only irresponsible, it feels negligent. I will be consulting a lawyer to explore my legal options, and I encourage others who have had similar experiences to stand up for their rights as well. We deserve better than this.

Troy has great knowledge of insurance and cares for your needs. I appreciate how he makes learning…read moreinsurance easy. Plus he is a very ethical man which I appreciate.

Reno Agency - insurance - Updated May 2026

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