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    Renewal by Andersen of Greater El Paso

    3.0 (2 reviews)
    Open 9:00 am - 5:00 pm

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    26 days ago

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    Anna W.

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    6 months ago

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    Pella Windows and Doors Showroom of El Paso, TX

    Pella Windows and Doors Showroom of El Paso, TX

    (7 reviews)

    Guy who arrived to give us estimate on windows asked what type we wanted. We had no idea what types…read morePella offered since El Paso doesn't have a Pella store. He couldn't show us any brochures and basically told us to look elsewhere Very unprofessional

    I'm a returning (repeat) customer. It's so disappointing to see how far this business has fallen…read moreafter such positive transactions I've enjoyed in the past. My experience is indicative of poor management, no oversight of staff, poor sales management, and complete lack of employee training. During the span of three weeks I left two voicemail messages during regular business hours. No returned call. On my third and final attempt, I got a human voice who I greeted cheerfully and advised I'm a repeat customer starting a new project requiring windows and doors. To begin a phone conversation with an owner or sales rep or phone receptionist and get silence in return is just so deflating. No "welcome back or "gee, thanks for your business". No, "Great, let me help you" or "let me get someone with you right away." After awkward silence, I asked if there was anyone available to assist me and I was informed I'd have to speak with Ron, the rep who wasn't in the store. I was provided Ron's number and called him, leaving yet another voicemail message (3rd one so far) yesterday morning. My patience with this location is finished. I would feel abused and foolish giving Pella my business at this time. Their product is good (not best by any stretch); their prices are high; and their service...well, judge for yourself from my experience. After being invited by Pella corporate to share my awful experience with Pella El Paso (see comments), not surprisingly, yet ironically, I was ignored by corporate in Iowa in the same manner I was ignored in El Paso.

    Renewal by Andersen of Greater El Paso - windowsinstallation - Updated May 2026

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