The short answer is because they are in a hurry to get your money first; all of it. Getting the job finished correctly is another story.
I'll start with what I like. What RBA has is a quality product as long as it is assembled and installed correctly. By the way, if you have a custom house where the doors and windows have any rounded corners in the stucco then do NOT go with RBA. Their products do not play well in the "customized house" arena because you will need specialized installation.
Which brings me back to my point. The company pushes their installers to get the doors and windows installed as fast as possible.
My story is that, after spending just over $30,000 for 2 small bathroom windows, 3 4x4 bedroom windows, and 1 standard patio door with a screen, we are still waiting for the patio door to be completed.
The windows required a rework of the stucco. All 5 windows looked amateurish and cheap after the 1 day installation. Thankfully, the RBA coordinator Cathy managed to get non-RBA help to get the windows fixed properly. 5-stars for Cathy on that fix!
The patio door? Oy vey, take a look at the pictures. The deadbolt was made workable after I put a piece of shimmy plastic to push the turn-lock into the deadbolt assembly. The supervisor Cruz kept saying he'd have the parts to correct everything but that was months ago.
By the way, the screen lock has no receiver and no sweep.
The surprise was when the RBA coordinator Cathy quit and was replaced by Ayanna that had no idea of our situation; no turnover of our project. Crickets.
I called to complain to Ayanna (after all, I gave them 5 months before seriously complaining) and now they have ghosted me. But god forbid they offer anything regarding compensation or fixing things. Because the money is being collected by an independent PowerPay company and RBA got their money, RBA appears to be done with me.
So bottom line: DO NOT HIRE THIS COMPANY. Their goal is to get the money first and foremost. Your satisfaction? Meh? It's a nice thought but not a priority. read more