We had a simple order for our wedding: a bridal bouquet, a men's lei, and some flower aisle petals. I like to pre-plan so I ordered and paid 6 months in advanced and received a receipt and email confirmation. So far so good.
Fast forward to our wedding in November and I don't get a call or email confirmation, but I look on the website and everything is up and running. I have my parents go to the physical shop to pick up my flowers and lo and behold, THE SHOP IS CLOSED. Less than 5 before my wedding.
The google, yelp and invoice number are all disconnected or not it. I had to use my sleuth skills to google this ladies name (thank god it was on the invoice: Renee Was the CFD back in May 2017 with Maui Wholesale Blooms, though the invoice is actually Floral Events Maui, but all the same person).
So I'm calling while driving to our venue (from Oahu, wedding in Maui) and Renee answers. I nicely (though a little anxiously) tell her my parents are at the shop but it's closed. She says she's not there. I tell her um. My wedding is TODAY in a few hours so are you dropping my order off at the venue?
She has zero recollection of my order in her books/computer, "there's no one by that name with an order today."
"...but, I paid. My wedding is today. I have confirmation..."
I'm fuming inside and my husband notices this and talks to her, giving her an invoice number and voila, it pulls up! I was just thinking if I hadn't brought the invoice, I'd be whizz outta luck because this lady doesn't record keep well.
Anyway, long story short, she hand delivers our flowers (which were beautiful) in time with a consolation bouquet for our troubles and a lackluster apology.
Yeah. Flower arrangement was nice but not worth the hassle. 1 star for that. read more