Michelle is very friendly, but is not pro-active in any way. She doesn't ask questions to help you…read moreimprove. She just does the basics. My mother has a physical handicap. Unlike our previous doctor who from time to time proposed something new, or who helped with medication intake. Recently, my mother had to ween of valium, and we had to ask 100 questions on how to do it. (Michelle didn't propose to quit the valium! My mother was just tired of the side effects.) We learned more from the internet than what our doctor explained. Feels like: she does her job, day to day, but nothing more. For people who need lots of care, I would not recommend her. If you have a common cold, she'll do fine.