Many things could improve.
From the first few phones calls of what they said they could do for us, trying to win "us over" to get our business, didn't happen.
The list of names and addresses they said they could get, they ended up not being able to. We had to buy our list from another company and provide it to Reminder Media.
We were told the total fee that we could pay in payments or in-full. We paid in-full. Then during the 4 mailings (1x a month) they reached out saying we needed to pay more. An employee that is no longer working there made an error. She counted the names wrong to the number of mailers. They had my list for 3 months and then realized they charged wrong.
I'm wondering if they really mailed all the thousands of mailers that we paid for. Out of thousands of names and addresses WE provided, we got 4 clients to respond (during the first 2 mailers).
The communication was great during the sales part and once we agreed to the purchase of the mailers, the communication changed.
It's unfortunate how our experience went with Reminder Media. We are a small business and were wanting to do a few different mailings throughout the year.
We learned our lesson. read more