I would like to thank Letrice, I didn't get her last name but she was informative and kind. I was…read moreinvolved in a hit and run accident and no one stopped to help me or see if I was ok. At least 4 people saw the accident and not one person asked me if I was ok. Thank you Letrice you are awesome. Carolyn West

Best insurance agency ever! I always recommend everyone to them. They truly are so competitive and…read morethe service is always so pleasant. If you need a quote on Saturday they are there to be of service. Love them.

I don't think this office has a clue about customer service. I'm thankful I never had a claim while…read moreI had them. When I sold my house in 2014, I gave the buyer their info. Every year for the last 10 YEARS they call and ask for her. I have explained numerous times, that they have the wrong phone number and I've repeatedly asked them to remove my number. Today when they called, I calmly explained that I had already told her last year and the year before and the year before that and the year before that that I sold my house and I am not the person they are looking for, nor do I have a policy with them. And she actually hung up on me! So I called her back... I asked her to have the agent call me or I was going to put a negative review tonight. Well here it is because I never received that call back. Is this the kind of company you want to ensure your home or auto? They don't even know who their clients are!

Excellent service monthly. Hit a deer and the claim was seamless. Would recommend this agency to…read moreanyone I know!

Thought I got a great deal until I went into the office on I35/38th 1/2. I was met with attitude…read moreand was given information with sarcasm and sassyness. Quite unprofessional and unusual for an insurance company. But I guess you get cheap service for a cheap rate. Never again!

Never thought I would be here writing about of all things an insurance company, Most of the time…read morethe picture I get is some slacker trying to sell me more programs to help their margin , but I was pleasantly surprised by the staff when I needed some info sent to the of all places the Police station to take care of a ticket .. They faxed the paper work ASAP while i was in line saving me a half hour in line ! They are helpful friendly and they are a real local business, not an out of town slicked up guy want to be Austin-it . Ez insurance has good rates too! Thanks for your help again

I got a quote for several of my vehicles and referred some of my family members over too. I was…read moresuper shocked how quick we got the quote how attentive the office staff was. My friends and family that we referred was really impressed about how prices were a lot lower than their old carrier and switched. If the company didn't have an answer to my question they were for sure able to get back to me when they had the answer. Top notch customer service too!

From the owner: Serving the insurance needs of Austin. Your Local GEICO agent could help you save on auto,…read moremotorcycle, homeowners, renters insurance, and more. Contact us today to start an insurance quote! Please call or email your local GEICO Office to learn more as office hours may vary.

I needed a different auto insurance company because despite my low ins usage my former company was…read morecharging like a highway robber. I had previous great insurance customer swtvice wirh State Farm in a different state and when Statr Farm in Texas contacted me I was very happy with the insurance information and the cordiality I received from Dan Shomali in the office of Stephen Couvillon. Dan is very easy to work with. State Fatm offers reasonable rates and reliable coverage. If you need a new car insurance carrier contact Dan Shomali in Stephen's office!

Working with Gaye Gaston-Kilgore and Allison Desselle was a pleasure. They were always kind,…read moreattentive and had wonderful customer service. Steven on the other hand was very curt and short. When my daughter's car was stolen for the second time he had the audacity to ask me if I knew the people who stole it. I took offense to that and changed insurance. I do miss Gaye though. She is amazing to talk to.

Ivan & Debbie have been taking great care of my Insurance needs for many years now. Very…read moreprofessional and courteous service. Debbie has always found the right policy at the best price for my requirements.

Had the pleasure of doing business with this gentleman. Outstanding.read more

Will Eckert and his company cost me north of $3000.00 for no actual reason. They quoted an…read moreEncompass auto policy at 250 per car on October of 2024. I accepted. Unbeknownst to me that policy was up for overall renewal just one month later. Encompass then doubled the premium and began ACH on that payment for months before I noticed, Will and his team made no effort to reach out and let me know the premiums had doubled. When I demanded from Mr. Eckert what had gone wrong I was hung up on! Brokers like Eckert insurance do not WORK FOR YOU. They work for they're masters: the insurance companies. They do not provide customer service any longer. I would recommend staying away from Eckert Insurance as they simply will not look after your interests. They don't have the time or the employees to do that.

Do you tell your friends, neighbors and coworkers about your insurance agent? I do…read more I heard about Eckert Insurance on KUT 90.5 during an NPR broadcast. I liked them immediately, just for that. Then my auto and homeowner's insurance were both coming up for renewal and my premium for Geico jumped drastically. Admittedly, I was in a teensy weenie scraping incident a few month prior. I emailed Will giving him a little info about what I was looking for. He came back with an auto policy that was a bit more than the inflated Geico policy I had. I was a bit disappointed though not surprised. However, Will told me that was the total amount per YEAR, the Geico policy was for just 6 months! Of course I jumped on it. Will took care of everything with the new carrier including setting up my auto draft. He even changed the payment date for me. I didn't have to do a thing but e-sign the docs. I recommend him to anyone who will listen. Hear me now and believe me later :) (Sorry, I couldn't resist) Did I mention he sent me a $25 Visa gift card as a token of his appreciation?

Horrible!! Save your money and stay far far away! It's literally highway robbery! I purchased the…read morepolicy from them and called them less than 24 hours later told me that out of my $120 they would refund me $50!!!! I had found out I still had coverage yet they still refused to refund me. The supervisor mocked and insulted me over the phone. The price of the monthly payment changed and they DO charge an "agency fee" that the agent did not disclose and not only that... She lied when I asked if other fees were involved. Then knowing that she was lying the supervisor lied and said he heard her say there was a fee!!! Lmfao this place is a scammy joke! Seriously save your money and go someplace else! They also cancelled my policy without confirming it with me to leave me illegally driving with no insurance, I had no idea they did this!!! AS a follow up: I have had this issue resolved now and everything is fine, when I spoke with an actual supervisor my needs/wants were met & I do have to say that he made my experience a little bit better. Thanks

They are brokers. They rip you off and give you the wrong policy. They dont listen and they don't…read morecommunicate to make clear. I got busted by the police. And I was paying for insurance and the whole time I wasn't insured. They won't give any money back. DONT NOT GET. DO NOT TALK TO THEM!!! They need to be out of business. I just learned that they also do business under different names. One is Breanna's. Please stay away from them

Im not sure what happened, but I got completely gosted by Tom after contacting him for help in…read morefinding homeowners insurance that wouldnt ask me to cut down most of the trees in my yard. He was originally prompt in getting back to me when I contacted him on 08/26 and I provided him with the information he requested, but never got back to me. I reached out via voicemail on 08/29 and again via email on 09/04 but never heard back. Finally I reached out on 09/10 in hopes that I could get his opinion on if I would not be able to obtain insurance without cutting down my trees, or if it was possible to get Texas Fair Plan coverage, but couldnt even get a response. Absolutely terrible performance on the part of the Texas Insurance Broker.

Tommy is awesome. I needed to in sure a rental property in Texas and one of my friends that lives…read morethere referred me to him. From day one he was super friendly and easy to work with. We looked at quite a few options before I found what I wanted and the rate seems solid. If you need some assistance or even just need to get educated on what questions to ask about insurance, I highly recommend Tommy.

The staff was very polite and helpful the process was easy a slight few bumps for me but they were…read morethere to help me understand certain things. I felt so comfortable with them and they made sure everything was in order before I left out the door. Thank you..Francisca& Thiago.

Thiago fez um atendimento excelente! Super atencioso, tirando todas as minhas dúvidas e me deixou…read moresegura com a compra!