Finding out you have a serious problem with your crawl space in that water is standing and has…read moreevidently for some time sent chills down my back. What a blessing that I contacted Swain Co. Mike Smith of the company inspected the issue proposed a fix that included a drainage system and sump pump. He also assured me that they could take care what ever issue they may find down there. His estimate was very reasonable. The work started when they said it would. WHAT A WEIGHT LIFTED FROM MY SHOULDERS. When the three man crew arrived and introduced themselves and the supervisor outlined what they would be doing and when they expected to complete the job. The supervisor, Efrain, and Salvador and Eddie gave me confidence I was in great hands. Now this is something you hardly ever hear anyone say anymore; but I have never seen three men work so hard and professionally as those three did. Efrain kept me totally abreast of the progress with before and after videos. I know I have restricted myself in the past to restaurant reviews as my wife and I are foodies. But I learned there are "artists" in other fields of work as well. Swain Co and their people are one class act as ND I would hghly recommend them for any crawl space, foundation or basement issues. You won't see them advertising on TV like other companies because they don't need to. Word of mouth by previous customer service have kept them very very busy.

These guys are awesome..im telling u if u need any work on your basement these guys are it. Very…read morerespectful. They will answer all your questions walk u through it and do everything u ask pertaining to it.. if you don't hire these guys I'm telling you straight they are no joke..there the real thing as all buiseness should be at all times

Several months ago, we hired Indiana Foundation Services for a project at our house. The individual…read morewho visited and prepared a quote was excellent. It went downhill from there. Problems with the project were varied, including failure to measure spaces before bringing in project materials, thereby requiring different materials. In addition, the lifting service that was provided did not fix the issue with our kitchen floor. Following the services, we reached out to share our concerns and requested follow up. We never heard back. Nonetheless, they put us on an annual maintenance program and proceeded to send message after message, even after we unsubscribed. When I emailed to say that we had previously requested contact, were ignored, and that we were not interested in further services, the representative simply sent a thumbs up. The lack of professional integrity is stunning. Our concerns could have been addressed in a professional and prompt manner. We were misled by Google reviews and a really talented salesperson. Our experience more closely matches the Yelp reviews.

I had a horrible experience with this company. I thought they had a good reputation, but their…read moreservice was shoddy and incomplete. I had to hire another company to repair and complete my project. When I tried to reach the salesperson, he was rude and then wouldn't answer my calls. I would NOT recommend them to anyone.

Shane served my system today. I have had the waterproofing done in the basement for 5 years now. It…read morehas held up great and the services include changing the dehumidifier filter and verifying the sump pumps work. The sump has 3 pumps inside it. A low pump, a higher pump if that first pump fails or cant keep up. And then a higher battery backup pump. I feel great knowing that my basement will stay dry no matter what. Shane did a great job today and even called to see if he could come a few minutes early. Its money spent but insurance that my basement stays perfectly healthy.

Shout out to Joey for kind courteous and efficient service! He was here on time completed the…read moreservice we needed with excellence and even took time to pet our dogs!

I have no hesitation recommending Rick Pauly and his crew to friends looking to do home…read moreimprovement. It's tough to find a reliable, honest contractor in a new town, and my wife and I got really lucky when our realtor recommended Evergreen. The work has always been on time and on budget. Rick's a straight shooter and doesn't try to squeeze you for money. Great experience every time.

I've been attempting to get quotes/information for about a month now- Rick/Evergreen Home…read moreImprovement is very unresponsive... I've emailed and called multiple times, but I've only received radio-silence from his end. On 8/10, I emailed my initial request(s). I decided to call 8/23/18 when I didn't hear anything back. He did answer his call (!) but he wanted to review my email/look over my inspection of my home. On 8/24/18 I emailed him a copy of the inspection- to which he again didn't reply... So, as a final attempt, I called 9/10 to follow up about my emails, and he said he has been too busy to answer calls and emails (due to a storm that happened over that weekend- 9/7-9/10... which it is understandable that he was busy due to flooding in homes from the weather, however I had been trying to contact for 3 weeks...) Any way, during that phone conversation he requested that I AGAIN forward him the inspection via email (which I did that same day), and he assured me he would return my call by lunch time 9/11/18. Guess what- no call or email! This operation doesn't seem very professional, or reliable... Can't speak on the actual work that they do, as I never got to experience that aspect of this business. Update: 2 days after posting this review, I received the email response I had been waiting for. I'm not sure if my review was viewed prior to the response or not- but the email said "I reviewed your inspection and our current schedule of job. We are not interested in bidding you crawl repairs at this time." & they suggested other possible businesses. I appreciate the response at least- but overall, still very disappointed with the experience as a whole. 2 other businesses I contacted earlier in the week responded immediately and I've got in person consultations scheduled.. Stinks I waited a month just for this response, but at least its now moving forward with someone.

First the backstory: We put a small room addition on our home 20 years ago. The room addition was…read morebuilt on a 4' crawl space foundation, while the older main house it butted up to had an 8' standard basement foundation. Over the years with the freeze/thaw in the ground, compounded by the dryness in recent years which shrinks the soil, the room addition was sinking ever so slightly at the end farthest from the main house ... 20 feet away. Sum and substance, the far end of the dining room had sunk about 1" causing it to pull away slightly from the main house at the roof line. We got five quotes to repair what had happened. Acculevel did the work to earn the job. The field agent for Acculevel (Dan) was excellent; he took his time and really went over the room addition in detail. He agreed with what the problem was and proposed a series of six helical piers on the exterior to stabilize the room and possibly lift it back up. His analysis was so thorough that he also found a foundation crack inside the crawl space that needed repair. Only one of the other firms that quoted on the job went to the effort Dan did. We decided to go with Acculevel. Acculevel was willing to negotiate some of the language on the contract, and this made it fair to both parties. They originally wanted 50% down, but since the job wasn't to be done until six months later in the Spring and they only needed to do permit work and an engineering report, we agreed to 25% down ... with the other 25% when we received a copy of the permit and engineering report. Very reasonable by all parties. Hint: Always read the contract ... because what's in there is for you and them. When the day came to do the job, the two employees they sent out ... Ricardo and Orlando ... were also tip-top. They worked hard and long hours, hand dug all the pits for the piers, set the piers in place and called it a day ... it was a 10-hour day not counting their travel time. The second day they screwed the piers into the ground (a couple were screwed in 17'), mounted the foundation brackets (essentially large heavy duty "L"-shaped brackets), and used bottle jacks to ratchet the brackets up firmly against the footing. After jacking the room up almost back to perfect, they back-filled, tamped, and replaced all the landscaping that had been disturbed. In the end, the room was stabilized and lifted back up to approximately where it had been before sinking. We did not see any wallboard cracks in the interior of the room, which is a small risk you run when you jack the room back up. As the contract stated, the work performed was warranted to stabilize the room, but not guaranteed to lift it back up. We were very happy with how it turned out. If we had to nit-pick anything, it would be dealing with the home office back in Rossville, Indiana. They are often hard to get a hold of ... you end up leaving messages and hoping for a return call. Acculevel serves six or so states and have been growing very fast, so they get some slack in this area. But we were so satisfied with the work and the result ... especially the field agent Dan and the workers Ricardo and Orlando ... we wouldn't hesitate to recommend them.

I would give zero stars if that were an option. I genuinely don't feel this company deserves even…read moreone. They completed work at my home three months ago, and almost immediately issues started coming up. I asked them to come back out to re-evaluate, and when they finally did, that visit went poorly and clearly needs to be redone. Since then, more than two months have passed with absolutely no effort on their part to correct the situation. Meanwhile, the problem has only continued to get worse. I have reached out repeatedly trying to get back on the schedule, and I've been met with delays, excuses, and empty promises. It's beyond frustrating at this point. What makes this even more upsetting is that I paid top dollar specifically because I wanted the job done correctly the first time. Instead, I'm left with worsening issues and zero accountability. Scott keeps saying he's "reaching out," but nothing ever actually happens. I'm exhausted from chasing a company I already paid. This experience has been incredibly disappointing and completely unacceptable.

My experience with this company repairing my foundation has been an absolute nightmare. Avoid this…read morecompany at all costs. Their salesman is the only thing good about this company, and that's only because he can sell a subpar service under the guise of being a professional. Make no mistake about it. There is nothing professional about Crossroads Foundation Repair. From the top down, they have zero communication. From one regular guy to another, please don't waste your time, patience, anger, and frustration on hiring this company. Quick synopsis of the issues: Jacked the foundation up, an inch to high, causing other damage throughout the house. I notice this issue pretty quickly within a couple weeks and let them know, they sent a guy out to fill the cracks they forgot to fill in initially and I told him It's not right and seems like it was a rush job, he agreed and said it looks like it to him aswell and he will report back to the office, they should be in touch with me. *month goes by* When I asked to have the issue fixed they sent someone out to look at it and he tried to tell me it's low, I then had to explain to another man how level works and why he is wrong. I told him they need to adjust the bill because I'm not paying $14,000 for $5,000 worth of shoddy work. He says he will talk to the office. *Month goes by* Got an email saying they want to send a crew out to repair the problem, ignoring the billing issues. I bring up something has to be done because there has been other damage caused by doing the job incorrectly and I'm not paying professional prices for 2 guys in a truck type work. To my surprise, he took full responsibility. Said it was their fault, apologized for it and said they would get a new invoice out to me to account for the issues. They show up today, I asked for the new invoice, the invoice is exactly the same. Just don't waste your time, if you don't know how to tell if the job is done correctly, I fear they will take your money and run. Edit 1/17/25 The crew came out and lowered the piers, the house did not come back down with it. They now have to schedule another return visit in April or May after the house has re-settled lower so they can come back out and raise it back up. Reminder, this issue was caused by their shoddy work initially. Edit 1/27/25 Obviously as you can see from the company's reply they don't look into anything or keep track of their company, if they had, they would know that I am still, currently, working with them and in contact with them working on correcting the problem. I am not posting this anonymously, they know who I am or at least should after damaging my property and delaying repairs. Still haven't seen an updated invoice with the 50% off to pay for those repairs. I've only been told "don't worry about paying your bill until the work is completed". Edit 4/16/25 They came back out to try and reset the foundation again as it had dropped. Well, now the foundation is level at the corners and high in between. It STILL isn't right. Just to add insult to injury the crew that was on site this time decided that marking level by using a GRINDER on my brick was a good idea...I just can't seem to figure out how a company could POSSIBLY be soo bad at what their company name says they do, make it make sense...*added photos for proof. PS they damaged my gutter too...

Hired them to raise concrete stairs. They talked me into adding additional work. They were not…read moreable to fix my stairs yet spent extra hours wastefully trying the same hopeless process and wasting material but we're still unsuccessful. I now have to have my stairs replaced, and have the foam dug out. They discounted $83 out of a $2,000 plus bill, stating that they only charged me for material and time. The time I was charged for was due to incompetence from their worker choosing to continue to try and not make any progress. The extra material is from the same worker who wastefully sprayed foam that seeped out and he cut and threw away. He wasted more foam than the entire project should have taken yet I was made to pay for it. I would not recommend them to anyone, nor would I ever hire them again. The picture is actually the end result, which was the sole reason I hired them.

Hi! Mr. Denny was efficient, friendly and his crew did what needed to get it done. Denny explained…read morewhen I had questions, and didn't make me feel stupid. He asked before proceeding with his own personal ideas to customize the job, and went above and beyond on the job to make sure I don't have to call him again. We will see, as I'm waiting on torrential rainfall today, and I will be happy if I don't have to call him again. Nothing personal Mike.

From the owner: Welcome to Denny's Waterproofing. We have 37 years experience and many satisfied customers. We do…read moregreat work at a fair price. We are licensed, bonded and insured. We do one quality job at a time and Mike Denny is on all jobsites working along with his crew..

I recently had service personally by John Conner. I am above and beyond impressed. Amazing prompt…read moreand thorough service. He made us feel incredibly comfortable and explained everything in a caring way. This company really does care. That is huge. I highly recommend.

In my opinion, the owner claims to be an engineer for 20+years, but said we did not need piers when…read morewe in fact did( his company does not do piers). We did need the other 16k worth of other work that this company did do. In MY opinion the owner assured us we did not need piers in order to gain the other 16k dollars worth of work.