Good crew workers, but absolutely terrible communication from the office staff and supervisors!…read more The guy who did the initial inspection and estimate didn't describe the layout of our crawlspace to the crew correctly, so our 1-day job couldn't be finished on Day 1 (and because the on-site crew couldn't reach any supervisors to get guidance on how to proceed with a new plan since the original plan wasn't right). So a 1-day job that started on July 20th didn't get done until August 1st because they kept saying the crew was coming on a certain date/time but nobody would show up, so I'd contact the office again and they'd say the crew was coming but nobody would show up, and when the crew did finally get back here they had been told that we had removed a bush that was in the exact spot they needed to put a drain BUT NOBODY HAD MENTIONED REMOVING A BUSH TO US! And, once again, the crew couldn't get in contact with the supervisor! When he did finally talk to a supervisor they asked him if we wanted to have the drain set up in a different way that would mean the job got done that same day BUT their warranty would be invalid!! UM NO are you serious?! Absolutely asinine way to do business, I am shocked that they still get customers at all! So yeah, nobody from the office had called after the first appointment went awry to explain the situation and what they would be doing to fix it, nobody called when we had complained of the lack of communication to explain what was going on, but you can be SURE they billed me immediately after the job was finally done! No delays or waiting around to hear from their billing department haha. We will take our business elsewhere next time we need work like this done, for sure.

I had a horrible experience with this company. I thought they had a good reputation, but their…read moreservice was shoddy and incomplete. I had to hire another company to repair and complete my project. When I tried to reach the salesperson, he was rude and then wouldn't answer my calls. I would NOT recommend them to anyone.

Jackson came out for my routine maintenance check. I cannot recommend Basement Systems of Indiana…read morehighly enough! I have not had a single concern with my sump pumps (2) since the day they were installed several years ago. They call me every year to set up the regular maintenance and if I have had a concern, they come out almost immediately. Specifically for this visit....thanks to Jackson for checking everything, cleaning out both pits, and leaving the area around perfectly clean once you were done!

Shout out to Joey for kind courteous and efficient service! He was here on time completed the…read moreservice we needed with excellence and even took time to pet our dogs!

I have no hesitation recommending Rick Pauly and his crew to friends looking to do home…read moreimprovement. It's tough to find a reliable, honest contractor in a new town, and my wife and I got really lucky when our realtor recommended Evergreen. The work has always been on time and on budget. Rick's a straight shooter and doesn't try to squeeze you for money. Great experience every time.

I've been attempting to get quotes/information for about a month now- Rick/Evergreen Home…read moreImprovement is very unresponsive... I've emailed and called multiple times, but I've only received radio-silence from his end. On 8/10, I emailed my initial request(s). I decided to call 8/23/18 when I didn't hear anything back. He did answer his call (!) but he wanted to review my email/look over my inspection of my home. On 8/24/18 I emailed him a copy of the inspection- to which he again didn't reply... So, as a final attempt, I called 9/10 to follow up about my emails, and he said he has been too busy to answer calls and emails (due to a storm that happened over that weekend- 9/7-9/10... which it is understandable that he was busy due to flooding in homes from the weather, however I had been trying to contact for 3 weeks...) Any way, during that phone conversation he requested that I AGAIN forward him the inspection via email (which I did that same day), and he assured me he would return my call by lunch time 9/11/18. Guess what- no call or email! This operation doesn't seem very professional, or reliable... Can't speak on the actual work that they do, as I never got to experience that aspect of this business. Update: 2 days after posting this review, I received the email response I had been waiting for. I'm not sure if my review was viewed prior to the response or not- but the email said "I reviewed your inspection and our current schedule of job. We are not interested in bidding you crawl repairs at this time." & they suggested other possible businesses. I appreciate the response at least- but overall, still very disappointed with the experience as a whole. 2 other businesses I contacted earlier in the week responded immediately and I've got in person consultations scheduled.. Stinks I waited a month just for this response, but at least its now moving forward with someone.

Had a rough start but once we got Radal involved it was finished in a day. Took about a month for…read morewhat I expected to be done in a week tops but Austin stuck with it and it was done professionally. Be clear eyed about your expectations. I was super frustrated for a moment but Austin stuck with it and helped me a lot. The system was a little mixed up about the status and I think that contributed to the confusion.

I would give zero stars if that were an option. I genuinely don't feel this company deserves even…read moreone. They completed work at my home three months ago, and almost immediately issues started coming up. I asked them to come back out to re-evaluate, and when they finally did, that visit went poorly and clearly needs to be redone. Since then, more than two months have passed with absolutely no effort on their part to correct the situation. Meanwhile, the problem has only continued to get worse. I have reached out repeatedly trying to get back on the schedule, and I've been met with delays, excuses, and empty promises. It's beyond frustrating at this point. What makes this even more upsetting is that I paid top dollar specifically because I wanted the job done correctly the first time. Instead, I'm left with worsening issues and zero accountability. Scott keeps saying he's "reaching out," but nothing ever actually happens. I'm exhausted from chasing a company I already paid. This experience has been incredibly disappointing and completely unacceptable.

Asked the company to install a egress window, the salesman was prompt in visiting, however, HE…read moredidn't tell about that they don't regularly install "other vendors egress window". Scheduled the work. The crew was again prompt in starting time. The lead and I discussed the job. There was a problem with the intake for my furnace, it a 3 inch PVC fitting. They didn't even consider moving it over 6 inches. That would make the window open properly. About a week later, the window leaked, caused water and mud to come in all over the newly laid flooring. The window was and still off by 1/2, this causes the window to not open. After my phone calls, especially to the manager, Jeremy. who ever had the balls to return my call, I ended up talking with the salesman "christian". He dragged the phone Conversations out for over 2 weeks. And still, the end result was no results. I contacted a local foundation contractor, he stated that the entire window was installed wrong. The installation included improper insulation, inadequate gravel, below the window and the window itself. I asked Christian to split the repair cost, estimated to be $5,000, he dragged his feet again, and No return calls from "Jeremy". After another week of waiting, Christian finally responded. Crossroads would fix "Their PROBLEM for another $6,200. He alsi stated that the company doesn't fix other vendors windows. He didn't tell me this until the disscussion and it was never discussed at the initial estimate meeting or by the crew. My contractor is doing the work for $ 2,500 and I WIKLL meet A representaive of the entity IN small claims court.

I hired this company to repair my concrete porch. It needed to be raised on one end and several…read morecracks needed to be filled. They raised it as much as they could. However, there were 4 cracks to be filled. They filled 3 but not the worse one. They said it wasn't in the contract. They would do it for $175.00 cash. I only had a credit card so they left it. I have the picture they drew showing what was to be done but the manager said I was wrong. He told me he would send them back for $500. Seriously?? The picture shows the length of the repair job. 16.5 feet, I measured my area....16.5 feet. So the worst crack across the threshold of my porch is still there.

Hi! Mr. Denny was efficient, friendly and his crew did what needed to get it done. Denny explained…read morewhen I had questions, and didn't make me feel stupid. He asked before proceeding with his own personal ideas to customize the job, and went above and beyond on the job to make sure I don't have to call him again. We will see, as I'm waiting on torrential rainfall today, and I will be happy if I don't have to call him again. Nothing personal Mike.

From the owner: Welcome to Denny's Waterproofing. We have 37 years experience and many satisfied customers. We do…read moregreat work at a fair price. We are licensed, bonded and insured. We do one quality job at a time and Mike Denny is on all jobsites working along with his crew..