If there were a lower rating, I would certainly give it! Run! Don't walk from this company in this…read morearea! I'm from a different generation, where one practices good customer service that exemptflies good work ethics as being a #1 priority! The manual hard-working team was very acceptable! However, the upper management level was a totally different matter!

I had no choice but to use this overpriced company due to sewage in my finished basement, and they…read morewere the only ones available. They overcharged me by $3-5K and demanded half the payment upfront, even though my insurance adjuster was coming the next day. I was told I'd lose my spot in line if I didn't pay immediately. My pricing concerns are based on previous interactions my insurance company has had with Servpro. They refused to let my insurance company pay the balance, knowing insurers can typically negotiate lower prices. I was also promised a Lien Waiver, which they now refuse to provide, along with a credit they owe me for 5 fans out of 27 (which seemed excessive) and a dehumidifier that wasn't even plugged in or turned on. This request wasn't unreasonable considering the significant amount involved. They padded the invoice to make it appear I benefited, and when I asked for the credit, they claimed that was already my credit. They exploit people during their worst moments. Words like work ethic, compassion, and fairness don't seem to exist in their vocabulary. Avoid Servpro at all costs!

This company was recommended as a trusted contractor by my inairance company after a house fire…read more They did excellent work on the restoration of my house and the office was easy to work with. I would choose them again.

My favorite part about Paul Davis is that they provide absolutely no warning to the neighbors that…read morethey will be loudly doing work at 7am. Then once they begin, they shout at one another across the apartment as if no one in the building could possibly be asleep. Nice work gentlemen!

In March 2023 with the big wind storm we had, it damage to my roof. I contacted CMS to repair my…read moreroof. At that time I left a bad review and they reached out saying it was an employee that no longer works there and wanted me to give them a second chance. My bad!!! I gave them a second chance and deleted my review. They gave me an outrageous quote which was sent to my insurance company. My insurance kept reaching out to them, trying to come to an agreement but CMS would not reply. CMS wanted me to forward a statement that they had wrote ( pretending it was me) to my insurance company. Outrageous!!! They stopped responding to me and my insurance company.As we were reaching the end of the year and rain hitting I had to move on. I reached out to another company, had my roof replaced and still have yet to hear from CMS. Outrageous I DO NOT recommend!

Very nice and professional. They squeezed us in and came out to replace our busted vent turbine…read more The new one looks great and no debris was left behind. Thanks!