This is a review 8 months later. Within only 4 uses( we…read morebought for our children) and well under a year of purchase, the bouncer will begin to rip at the seams with only the use of small children. I would be careful when purchasing for a company to rent out, it may not last at all. As the company states, you only get a 90 day warranty. So if your buying it for personal use, I recommend using the heck out of it within that time period to ensure there are no defects in the craftsmanship. Otherwise, the company will agree that the seams were sewed incorrectly (bunched) and offer their $13 glue to help, and ensure the integrity of the bouncer is not compromised. Oh and $100 back. Cool gesture I guess for a $1,000 purchase we are now afraid to use. Let's slap a band aid on a gash and hope it won't bleed anymore later down the line. Let's see how long glue keeps something from continuing to be tore when pressure is applied as it is supposed to be. All in all, the problem lies with me and they attempted to help. Just beware purchasing the Rental Lite Rainbow Modular Bounce House when money is limited in this economy. It does not last!

I had a terrible experience with both the product and customer service…read more Last year, I purchased two tents, and from day one, I noticed a defective part. They sent a replacement and also I have to ask for screws because the initial delivery was missing some. When I set up the tent for the first time, I discovered it didn't have all the necessary holes, and one part was missing. I initially thought the problem was due to my setup, so I began contacting customer service. I was directed from one person to another, and in the end, no one seemed to know about my issue. It felt like they didn't understand their own product. I spoke to several representatives, sending them videos, images, and even recorded footage of us setting up the tents, yet nobody followed up with me. About a month ago, the "owner," Mark, texted me saying he would check the videos. However, as of today, July 24th, 2025, I still haven't received a response from anyone. I've sent emails to every address I could find online and messaged all the phone numbers I have, but nobody has replied. My tents are still in storage, and I've made no profit. All I want is my money back. I'm worried about what could happen if I set up these tents at an event and they cause significant damage. After reviewing online feedback, I've noticed that many negative reviews share the same complaints: defective products and poor customer service I don't want a defective product I want my money back

These guys saved the day for my procrastinating self who waited too long to book a tent rental for…read morewhat ended up being a very popular weekend in June. Tent, tables and chairs were delivered as promised and tent was set up the day before my event. Pricing was competitive and they responded to my questions almost immediately. Highly recommend!

From the owner: We are here for all the people who WAIT to do things LAST MINUTE! You can call us for same day…read moredeliveries or pick ups, we are here to accommodate all your last-minute needs. NO DEPOSITS needed unless you renting a tent.

Thank you for saving the day! The day before our father's celebration of life event, the…read moretent/table/chair company we originally selected(Nolans) suddenly didn't have the tent or tables but would rent us the chairs if we picked them up. We were desperate considering we had 40 guests coming and no where for people to sit, eat or have shelter from the sun. By 5pm that same day we had a tent, tables and chairs. They truly helped us out when 8 other companies couldn't and or wouldn't.

If I could give Hank Parker rental ZERO stars I would…read more We recently used them to rent pipe and drape for a convention. From the day I tried to work them till today, it has been nothing but a debacle. After calling them 4-5 times and finally letting them know I was upset that my calls were not being returned, Laura called me back. I sent Ms.Laura a very accurate drawing of what was needed at the convention. She said it would not be a problem and gave me a quote of $100. I agreed, gave her my credit card and she said it would be delivered at the convention. On the day of the show when we showed up to set up, nothing was in place. After repeated phone calls and not having our calls returned, we had to make do by using existing pipe and drape and calling a friend for extra drapes. The monday following the convention, I called Laura and she said she was sorry and would refund me the money. At this point I had been charge $225 which was $125 more than the original amount. After waiting a whole 10 days, I disputed the change with the credit card company and had the money refunded to me. The owner of the company called me and apologized, meanwhile his own employee called my partner and threatened to never give them a break at the convention if they did not pay the money. There are plenty other companies in town and I would never ever do business with them again.

We used Partyman for our catering at Wingate Barn for our wedding and it was absolutely amazing! we…read moregot endless compliments on how good the food was and the team was SO easy to work with. I had no stress or worries about set up/ what was served/ clean up. Everything was amazing and I recommend them always!

My husband and I got married in October of 2023 and used Partyman Catering for our wedding day and…read moreit was INCREDIBLE! We are so thrilled with our decision (and so were our guests)! If you were thinking about using them, look no further! The food was delicious and the staff were very professional and made our planning extremely easy! Partyman, thank you again!!

I rented a tent, table and chairs for a baby shower July 2026. I have rented 2 times in the past…read morewith no problems. This time was very different. The tent was set up with a tree limb resting on the top of the tent. Big risk of a puncture. I never bothered to look at the tent while it was being set up or before the men left, given my positive past experiences. BIG MISTAKE. Patched holes covered the entire tent, with 2 loose patches that would have allowed rain in. There was also mouse excrement under one of the tables. It was not presentable. I sent pictures of the patched roof, tree limb and excrement to Colleen, who managed the rental, hoping I would get a response. Never did. I showed the young men who took down the tent (after my event) the poor and unacceptable condition of it. They agreed and said they would relay the message. It's been almost 2 weeks and I have not heard back, hence the reason for this poor review. This rental was very expensive. I would have expected a call from the owner. Poor customer service.

First off if I could I would leave no rating of a star at all…read more We rented tables and chairs for our wedding. They were late dropping them off and very hard to get a hold of to find out where our stuff was. After they finally show up they complain about first getting a parking place then about having to carry tables and chairs down to the setting for our wedding. It wasn't until some of the ladies helping us with the wedding started carrying the tables down the stairs did they finally start to help.

We are renting four frame tents for various events this summer at our club. Alli is very helpful…read morewith making arrangements and following up with a delivery time estimate. The drivers call when they are about 30 minutes out. The drivers/installers have been polite and helpful in positioning the tents. The tents are clean and sturdy. We are very satisfied and would recommend this business.

I have worked with Flower City Rentals for 4 years. This year we had the worst customer service…read moreever and because of it will no longer be using this company. We rented a blow up slide as always from them and had no communication the week of about when they we would be dropping off or to confirm the order. I called them the day of and they acted annoyed that I was calling to see what time they would be coming. When they finally arrived they set the slide up backwards so the kids would be sliding into our fence. When I asked them to turn it around they did but were clearly upset about it. Since we rented a waterslide it needed to be hooked up to the hose. They had nothing but difficulties hooking up the hose and actually broke the piece that was to hook up. I saw the set up people all look at each other like "Oh Crap" they said they couldn't get it but kept insisting they had to go and then left. When my husband got home from work he confirmed the waterslide was not going to work with how they left it. I called the office which was closed, I then immediately emailed them letting them know we were having issues. My husband and neighbor were able to get something to work but not perfect as we now had a water shooting out of the connection but there was water on the slide. My husband and neighbor also had to move the deflated 18ft waterslide from side to side to get the trap underneath the waterslide because when the set up crew adjusted the slide they didn't fix the tarp which was no longer underneath at all. On Monday I received and email from the company insinuating I was lying, requesting pictures and said they would give me $50 since we were able to use the waterslide. When the same guys who set the waterslide up came back to pick it up one went to the bathroom in my neighbors yard (all of which was caught on ring camera). Even after all of this the company said too bad. Good Customer Service and appreciation for repeat clients goes along way. This company has neither and clearly doesn't care about anything but making money. They have now lost ours forever and don't suggest anyone rent from them.

TL Tents supplied everything we needed for a beautiful outdoor wedding last week....the tent (40 x…read more40) was spacious for the 80 people attending and was spotless. We ordered the side walls because of rain and wind forecast (it poured!) and we were very happy as they all had arched clear windows with panes. The 10 round tables and 84 padded chairs were also in great shape and did not sink into the ground. The communication was spot on, he responded to every question and add-on, the porta potty was clean. I am so pleased that we chose TL Tents & Rentals and several people at the event asked for their number for future events. TL has a permanent place in my phone contacts and we will be using them again! Thanks Tucker and your crew for such a professional job and lovely tent, tables and chairs. It made the day!

I needed a 20x20 tent with 4 tables and 20 chairs on July 26 2025. I called about 4 companies that…read morecouldn't do it before I called T&L. He Gave me the OK within a day and we set up installation 2 days before and removal 2 days after and they were efficient, fast and helpful and they also were the best price of them all. By far one of the best experiences i.ve had Thanks Joe

What a wonderful experience from beginning to end. The set up was flawless and they were very…read morerespectful of my property and yard. They were on time and communication was great! Thank you so much for the excellent service. I will definitely refer customers to you and call on you for our next event.

From the owner: We are a small family owned party rental business in rochester new york. Happy to help families put…read moretogether parties and make memories for a life time at an affordable price. Perfect size tents for backyard parties, graduation, wedding, baby showers and many more.

I booked the specific inflatable(under the Sea) for our Disney themed party as it had a clown fish…read moreresembling Nemo. Also it was one fee to have the inflatable for the entire weekend where others wanted to deliver and pick up the same day. The delivery came while I was at work and my wife was at home. she stated that at first the gentlemen on the delivery were friendly. But when she was trying to explain where and how she wanted the item placed and facing that a couple of the guys became frustrated and not as friendly. she had called me and explained that the inflatable did not match the one we ordered, but due to the increased frustration of the workers she didn't feel comfortable asking them about the mistake. The next day when I came home from work I verified that the slide didn't match what I had ordered and I sent an email in. Even had the item matched what we ordered it was very worn with multiple tears in the material and the netting. there was no spray hose attached to wet the slide, and it was very dirty. In fact my kids feet and clothing were covered with dirt in just 5 minutes of playing on it. However the response was very quick to my email and stated that they would be bringing the item that was actually ordered the next day to switch them out. I was pleased to hear that and I received a call the next day toward the end of the work day asking if it would be ok to deliver the replacement the morning after that(which was actual party day). While I was hesitant as I didn't want any issues the day of the party I ultimately agreed as the gentleman assured me it would be there no later than 0800am. The next day they arrived a little after 9am(late but still before the party). They switched them out quickly and were on their way. The replacement was indeed what we had ordered. The condition was still a bit worn but acceptable. It was however filled with wet leaves probably from a previous rental which we eventually cleaned and blew out ourselves. During the party we hooked up the water to spray the slide. The spray hose however seemed to be broken as it just sprayed a single stream of water out into the air rather than down onto the slide itself. Overall we made it work and the kids had fun, but I would say the experience wasn't 5 stars. If it weren't for the quick response and willingness to switch out the items I probably wouldn't try renting from Spatola again, but since they did, I would try one more time, but until then I also wouldn't make a recommendation to others to use them until I have another experience myself.

My daughter used Spatola's for her wedding and there were many red flags. She ordered chairs and…read moreround tables for the wedding. 1. The day before delivery, the company contacted her saying they could not find the 14 round tables. They said they could bring rectangle tables and tablecloths, since she had already ordered linen tablecloths for the round tables. She said we needed 10 rectangle tables. 2. The company was to deliver the tables and chairs Friday, the day before the wedding, between 12-2pm. They arrived at 7pm. 3. Upon arrival, two of the workers were obviously high. 4. And they brought 8 rectangle tables, not the 10 she ordered. When my daughter called to tell them she ordered 10 tables and not 8, the woman on the phone argued with her. My daughter was calling from her rehearsal dinner. 5. Because of the substitution of rectangle tables instead of round tables, the company did provide tablecloths. Just cheap plastic ones. Because of the company not being able to "find" the round tables she ordered, the reception looked more like a cafeteria and not like the elegant reception the bride planned. Needless to say, I would not recommend this company at all.