This is a review 8 months later. Within only 4 uses( we…read morebought for our children) and well under a year of purchase, the bouncer will begin to rip at the seams with only the use of small children. I would be careful when purchasing for a company to rent out, it may not last at all. As the company states, you only get a 90 day warranty. So if your buying it for personal use, I recommend using the heck out of it within that time period to ensure there are no defects in the craftsmanship. Otherwise, the company will agree that the seams were sewed incorrectly (bunched) and offer their $13 glue to help, and ensure the integrity of the bouncer is not compromised. Oh and $100 back. Cool gesture I guess for a $1,000 purchase we are now afraid to use. Let's slap a band aid on a gash and hope it won't bleed anymore later down the line. Let's see how long glue keeps something from continuing to be tore when pressure is applied as it is supposed to be. All in all, the problem lies with me and they attempted to help. Just beware purchasing the Rental Lite Rainbow Modular Bounce House when money is limited in this economy. It does not last!

I had a terrible experience with both the product and customer service…read more Last year, I purchased two tents, and from day one, I noticed a defective part. They sent a replacement and also I have to ask for screws because the initial delivery was missing some. When I set up the tent for the first time, I discovered it didn't have all the necessary holes, and one part was missing. I initially thought the problem was due to my setup, so I began contacting customer service. I was directed from one person to another, and in the end, no one seemed to know about my issue. It felt like they didn't understand their own product. I spoke to several representatives, sending them videos, images, and even recorded footage of us setting up the tents, yet nobody followed up with me. About a month ago, the "owner," Mark, texted me saying he would check the videos. However, as of today, July 24th, 2025, I still haven't received a response from anyone. I've sent emails to every address I could find online and messaged all the phone numbers I have, but nobody has replied. My tents are still in storage, and I've made no profit. All I want is my money back. I'm worried about what could happen if I set up these tents at an event and they cause significant damage. After reviewing online feedback, I've noticed that many negative reviews share the same complaints: defective products and poor customer service I don't want a defective product I want my money back

These guys saved the day for my procrastinating self who waited too long to book a tent rental for…read morewhat ended up being a very popular weekend in June. Tent, tables and chairs were delivered as promised and tent was set up the day before my event. Pricing was competitive and they responded to my questions almost immediately. Highly recommend!

From the owner: We are here for all the people who WAIT to do things LAST MINUTE! You can call us for same day…read moredeliveries or pick ups, we are here to accommodate all your last-minute needs. NO DEPOSITS needed unless you renting a tent.

Thank you for saving the day! The day before our father's celebration of life event, the…read moretent/table/chair company we originally selected(Nolans) suddenly didn't have the tent or tables but would rent us the chairs if we picked them up. We were desperate considering we had 40 guests coming and no where for people to sit, eat or have shelter from the sun. By 5pm that same day we had a tent, tables and chairs. They truly helped us out when 8 other companies couldn't and or wouldn't.

Arranged Thursday pick up.... showed up Tuesday Arranged 2…read morepm drop off.... showed up at 11:30am Damages and all. in a word, unreliable

We used Partyman for our catering at Wingate Barn for our wedding and it was absolutely amazing! we…read moregot endless compliments on how good the food was and the team was SO easy to work with. I had no stress or worries about set up/ what was served/ clean up. Everything was amazing and I recommend them always!

My husband and I got married in October of 2023 and used Partyman Catering for our wedding day and…read moreit was INCREDIBLE! We are so thrilled with our decision (and so were our guests)! If you were thinking about using them, look no further! The food was delicious and the staff were very professional and made our planning extremely easy! Partyman, thank you again!!

First off if I could I would leave no rating of a star at all…read more We rented tables and chairs for our wedding. They were late dropping them off and very hard to get a hold of to find out where our stuff was. After they finally show up they complain about first getting a parking place then about having to carry tables and chairs down to the setting for our wedding. It wasn't until some of the ladies helping us with the wedding started carrying the tables down the stairs did they finally start to help.

Tailored events is completely disorganized. We used them for my sisters wedding. They brought us…read morea disgusting tent the first time. When they came back they brought the wrong size tent TWICE!!! They then brought the wrong sides and wrong attachments. We will have to improvise on these drapes the day before the wedding when we have a million other things to do. The two young men that came to set up were very apologetic but the issues comes back to management being completely disorganized. DO NOT USE THEM.

We are renting four frame tents for various events this summer at our club. Alli is very helpful…read morewith making arrangements and following up with a delivery time estimate. The drivers call when they are about 30 minutes out. The drivers/installers have been polite and helpful in positioning the tents. The tents are clean and sturdy. We are very satisfied and would recommend this business.

I have worked with Flower City Rentals for 4 years. This year we had the worst customer service…read moreever and because of it will no longer be using this company. We rented a blow up slide as always from them and had no communication the week of about when they we would be dropping off or to confirm the order. I called them the day of and they acted annoyed that I was calling to see what time they would be coming. When they finally arrived they set the slide up backwards so the kids would be sliding into our fence. When I asked them to turn it around they did but were clearly upset about it. Since we rented a waterslide it needed to be hooked up to the hose. They had nothing but difficulties hooking up the hose and actually broke the piece that was to hook up. I saw the set up people all look at each other like "Oh Crap" they said they couldn't get it but kept insisting they had to go and then left. When my husband got home from work he confirmed the waterslide was not going to work with how they left it. I called the office which was closed, I then immediately emailed them letting them know we were having issues. My husband and neighbor were able to get something to work but not perfect as we now had a water shooting out of the connection but there was water on the slide. My husband and neighbor also had to move the deflated 18ft waterslide from side to side to get the trap underneath the waterslide because when the set up crew adjusted the slide they didn't fix the tarp which was no longer underneath at all. On Monday I received and email from the company insinuating I was lying, requesting pictures and said they would give me $50 since we were able to use the waterslide. When the same guys who set the waterslide up came back to pick it up one went to the bathroom in my neighbors yard (all of which was caught on ring camera). Even after all of this the company said too bad. Good Customer Service and appreciation for repeat clients goes along way. This company has neither and clearly doesn't care about anything but making money. They have now lost ours forever and don't suggest anyone rent from them.

I needed a 20x20 tent with 4 tables and 20 chairs on July 26 2025. I called about 4 companies that…read morecouldn't do it before I called T&L. He Gave me the OK within a day and we set up installation 2 days before and removal 2 days after and they were efficient, fast and helpful and they also were the best price of them all. By far one of the best experiences i.ve had Thanks Joe

From the owner: Offering a variety of tents, tables and chairs in the Rochester area. Ask about our add ons too!read more

What a wonderful experience from beginning to end. The set up was flawless and they were very…read morerespectful of my property and yard. They were on time and communication was great! Thank you so much for the excellent service. I will definitely refer customers to you and call on you for our next event.

From the owner: We are a small family owned party rental business in rochester new york. Happy to help families put…read moretogether parties and make memories for a life time at an affordable price. Perfect size tents for backyard parties, graduation, wedding, baby showers and many more.

Absolutely top notch to work with! We could never be happier. Year after year Spatolas helps us…read morewith our 2 large fundraisers with over 7,000 people attending them. They have always been timely and courteous! Alan Wood Member of The Ugly Disco and Ten Ugly Men

My neighbors used Spatola's for their son's grad party, and they had a positive experience, so we…read moredecided to use them, as well. I'd highly recommend them for your event needs. They came when they said they were going to, did an excellent job of setting up, and were here when they said they would be for pick up. The crews that set up and broke down were some of the friendliest people I've met. The person I worked with called me right away to discuss my needs after I emailed him. He was informative and helped me find the best/most affordable option for my daughter's grad party. Overall, the entire experience was positive. My neighbors will definitely use them next year for their son's grad party, and I plan on using them for my son's party in 2027.