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    Reliable Insurance Solutions

    4.0 (1 review)
    Closed 8:00 am - 6:00 pm

    Services - Reliable Insurance Solutions

    Car and truck insurance

    Homeowner or property

    Vehicle

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    11 years ago

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    Louis Chan - State Farm Insurance Agent - State Farm Logo

    Louis Chan - State Farm Insurance Agent

    (2 reviews)

    I used State Farm from Mr. Chan many, many years ago when he was new to Concord and was always…read morehappy with his service. Over the years, for a variety of reasons, I ended up with various other companies. Lately however I began to feel that I was being overcharged. Recalling that I had been happy with State Farm and The Chan Agency in the past I decided to get a quote from him. And was I glad I did! Reagan - I hope I'm spelling that properly - was friendly, knowledgeable and professional. Unfortunately her computer was having issues which prevented her from getting me an immediate quote. But she promised to work on it and get back to me as soon as she could... which she did within just a few hours. Imagine my shock when she informed me that State Farm could save me nearly HALF what I had been paying. I almost fainted! Of course we will see how they handle claims when and if I have any. But I have every confidence that going with State Farm was a good decision. Only wish I'd done it sooner!

    Choose another agent. Maybe you'll be treated as a valued customer…read more The people in the office are unhelpful and rude. Reagan is especially unhelpful. All responses I received from her seemed rushed as if she was bothered by me asking any questions. They only call when they want to sell you insurance. I never met Louis Chan and was never contacted by him in 4 years with his office. All the office wanted was my money and not to be bothered. They took a temporary address and requoted my insurance without telling me and sent me a bill with a retroactive date they chose arbitrarily. They never bothered to communicate with me about it - just sent the bill. When I called back, they showed obvious frustration that they would have to change it. They called, threatening that my insurance was going to be cancelled without politely asking questions. It was rude and I wish that I had switched insurance long ago - prior to my move out of the area.

    Concord Group Insurance Companies

    Concord Group Insurance Companies

    (19 reviews)

    I had been a long time customer with another company, both with my auto and home insurance. I was…read moretold it was prudent to shop around so I went to a local insurance company who set me up with a great deal with Concord. Now mind you my home been in since 1992 and have only made one maybe two small claims in all the years-nothing recent. Now all of a sudden right before renewal they send me a letter of non renewal due to a small section we were in the middle of repairing, peeled paint, which any intelligent person could see we were in the middle of painting ( before rain and winter came) and there is some moss on the garage. Again all of which was in the process of being repaired, or as with moss an easy remediation. But instead of "hey can you complete these tasks by such and such a date they are now saying they don't want to renew. Oh and never mind trying to talk to someone on the phone who has a clue. Nope they don't know anything and just tell you to go speak to your agent with whom you get the insurance through. What a grand waste of time. Now seeing all their deplorable reviews, they don't deserve to have my money from home and 3 cars!! Shame on CONCORD INSURANCE.

    Totally unresponsive company. they force you to their online system which they fully admitted hasnt…read moreworked for weeks I spent an hour waiting for thier unhelp desk to respond and they never did even after leaving my phone number for a return call. I cancelled this policy before it went into effect DO NOT DO BUSINESS WITH COMPANY

    Reliable Insurance Solutions - homeinsurance - Updated May 2026

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