My wife and I have coverage on 3 auto mobiles, a fifth wheel and a trailer going back several…read moreyears. Several months ago my wife contacted the office to reduce the coverage on our broken down truck to liability. However, what occurred was that the coverage was reduced to liability on my daily vehicle. I was not aware of this until after I was side swiped by a kid who provided me insurance info that had been terminated 2 days prior. In my opinion it was unprofessional or incompetent not to confirm or verify the coverage change. I will be moving my coverage to another entity.

I was a State Farm customer for many years... until my agent spent all his time in Mexico on…read morevacation. It wasn't a great customer experience anyway. Shannon and her team changed all that, with extreme customer focused service for my home, vehicles, commercial business and personal liability coverage. Every request is taken care of immediately, with perfect coverage levels and up front communication from the office. Add to that a great online user interface... and I am a very happy customer! Shannon's office is the best in Reno, and super happy to doing business with her team.

Ochsner insurance takes outstanding care of my insurance needs. I would highly recommend this…read morebusiness to anyone who needs business or personal insurance!

Jeremy was incredible to work with regarding our insurance needs. He sat down with us and explained…read moreeverything perfectly so we could understand all of our options. He made excellent recommendations for our various insurance as well as budget needs and we were extremely comfortable in our selections. Highly recommend reaching out to Jeremy for your insurance needs!

He did a great job getting my husband on, Aetna Medicare PPO. Took his time and really explained…read moreeverything

Gina was great at helping us find the health insurance plan we needed. We didn't have an…read moreappointment, however Gina was able to squeeze us in before open enrollment ended. She guided us through the whole process and we were in and out in less than 20 minutes. She also speaks fluent Spanish if needed. Thank you, Gina!

The worst agent you could possibly entrust any information to. I was 20 years old with no…read moreknowledge or experience in insurance and his advice and "help" resulted in I having to pay over $2,000 in taxes.

From the owner: Please call for an appointment. We offer our services to both residential and commercial clients…read more Looking for a quality, full service life insurance plan for your family in Reno, NV, call on CYA Insurance Agency today.

So lucky to have found this Agent ( Eric Olivas ) through Farmers Insurance. We worked with Rachael…read moreand she was so professional and knowledgeable. She was exceptionally proficient and took the time to answer numerous questions. Farmers offered various types of coverage and Rachael helped us sort through all of the options. Rachael's pleasant demeanor and ease of communication helped make the process as smooth as possible!

This is my first experience dealing with a local insurance agent, and it will be my last. I thought…read moreI would have a better, more personalized experience; however, that is not the case. My initial meeting with Eric was pleasant. However, problems arose about a year into doing business with him. First of all, I had ZERO INFRACTIONS and my insurance went up from $80/month to $120/month in less than a year(!!!). (And that is WITH a teacher discount). That is an increase of $40/month totaling $480 more a year. As a result, the card that I had on automatic payment was unexpectedly and unknowingly declined because the bank flagged it as fraudulent because it was not authorized for the increasing amount. Eric's office sent me an email regarding this; however, I did not receive it because my previous correspondence was directly from Eric's email, but this urgent and important email came from his secretary (which my email provider did not recognize and flagged as spam). When I spoke to the secretary about this (Eric was out of the office), she said that she had also sent a read receipt with the email. I did not receive the email, so she should have realized that I did not read it from the read receipt. I only found it in my spam box AFTER the urgent deadline. My insurance was then cancelled without my knowledge. To make things even more confusing, I had just received a new insurance card in the mail from Farmers, valid for another 6 months. In the meantime, I had decided to shop around for other insurance and found something MUCH more reasonable. To make a long story short, because of the ineffective and faulty communication on the part of Eric's office and unknowingly having my policy canceled, I ended up with a ONE DAY lapse in insurance and had to pay the DMV HUNDREDS of dollars to get my registration reinstated. Poor communication and outrageous prices....not worth it. I am working hard to pay off my student loan debt and the last thing that I need is to be stuck paying outrageous fines that are a result of someone else's negligence.

I simply cannot say enough about how wonderful this insurance company is. Laura goes above and…read morebeyond to help costumers and is honest and hard working. I had an issue with an out of state driving record, and she went out her way to make sure we got the clerical issue within the DMV resolved. She made sure I had coverage no mater what. Most insurance companies would have just tried to make money off of the loop holes, but here they don't just see you as a money making opportunity. She helped me get the best quote, helped me fight the DMV issues, and had my back when dealing with National Allstate. I highly recommend this branch of Allstate, it runs like a small local business with the client in mind :)!!!

You can get a hold of Billy via phone or text. He is responsive, approachable, friendly and…read morehelpful. He has systems in place to help meet all your insurance needs and get in touch with you if you have something coming up on your account that needs attention. I changed State Farm offices because my agent wouldn't call me back or fix my policies in a timely manner.

From the owner: We want to continue to be a leader in the insurance industry and strive to be a leader in the…read morefinancial services arena. Focusing on one customer at a time by participating in the lives of customers within our community. Provide our State Farm customers a professional and knowledgeable environment by putting the customer at the center of everything we do. Resulting in a remarkable customer first approach. License #: NV-66097