I can't believe I'm the first to review!…read more I love this place! 8 months ago I was given a referral for physical therapy for issues I was having with my right hand. I chose this location because it was 10 minutes from where I live. I was assigned to Bonnie who's one of the hand therapist. She immediately made me feel very welcomed. She has a great personality and just made me feel comfortable working with her. She listened to everything I had to say and reassured me that what I was feeling was typical in terms of what I was going through (carpal and radial tunnel syndrome). She explained everything we were doing in detail and always ensured I had everything I needed. After a few weeks I stopped therapy, had surgery, and chose to return to MedStar NRH Pasadena because of the wonderful experience I had. I once again started working with Bonnie and had, what I felt, was a continuation of the best care I've had. I still come here for physical therapy due to a shoulder issue (I'm all sorts of broken) and still work with Bonnie. I've gotten to know the front office staff and they are always so professional and nice. I really look forward to my appointments because each one has been such a pleasant experience. Knowing that one day I'll have to end my therapy does sadden me because I've bonded so well with Bonnie. If you're looking for physical/occupational therapy where the staff truly cares I highly recommend MedStar NRH Pasadena. You'll find that you're treated with the upmost care and feel like a valued patient, something so rare nowadays. If you happen to need hand therapy, ask for Bonnie. You won't be disappointed!

Beware of the Autumn Lake Center in Gambrills! My Mother was taken here for rehabilitation therapy…read moreafter undergoing open heart surgery! The rooms were freezing and as a result she developed pneumonia and COVID!! The staff there are rude and did not show any concern for the health and well being of their patients! With the exception of One nurse there by the name of Ruth! The rest of staff were unprofessional and rude to my Mother and my family!! After five days in this facility my Mother's health declined as oppose to improving! This establishment should be closed permanently!! Anita Matthews 240-398-8778

It's been a good while, but I swore I'd never use them again. Really can't remember the reasons…read moreexactly,. But I was miserable there.

My mother was here 4 years ago before she passed away. I see similar comments to the complaints we…read morehad at the time. An Administration that lacks care or compassion, skeleton crew to care for patients and only a handful who are empathetic to the needs of their patients. The people who are in the care have in most cases daily needs that could result in life or death and it is dangerous for them to still be operational. I also blame the Maryland Department of Health and Mental Hygiene for lack of oversight of facilities like this one.

my mother passed in that nursing home and i would like to say some of the staff were really nice to…read moremy mother as she was only in her early 40s but some staff left her in a pissy diaper that caused my mother to get an infection and sores on her butt that required surgery and my mother had MS and she got an infection in her leg that was not properly taken care of and required an amputation my mother was taken back there after her hospital visit where she passed on the fourth of september my mother was 46 and i'm only a teen and some of the nurses neglect caused this.

In the past two years my wife has needed to go into a Rehab enter. The first time was two years ago…read moreafter she had back Surgery. They put her in a facility near where we lived. The facility was nice and seemed to be well equipped but seriously understaffed. It often took a half hour to an hour for an aid or nurse to respond to her call requests. Facility okay, staffing an issue. This time she after having fallen many times in our unit she was hospitalized, They decided to send her to a Rehab Center in Anne Arundel County. This place, though highly rated by Medicare was awful. It was a rather dingy facility in which you were immediately overwhelmed by the smell of urine and feces! It also took an hour or longer for anyone to respond to her calls, often she was told just to "go in your diaper" until we have time for you! The PT/OT facilities were bare-boned and she received barely more than 20 minutes of one or the other during weekdays. And on one of those days they had a group session instead of individual treatment where none of her Rehab needs were addressed! This place was so awful I found myself crying to myself, feeling guilty that she had to stay in this disgusting facility! I fought for and finally received the OK to transfer her to Lorien, Elkridge! I can only describe it as like going from the worst Motel 6 in the world to the Carlton-Ritz! Lorien Elkridge in a very welcoming, clean, well-equipped facility. And the staff, including the those working the front desk, are very welcoming, responsive, kind and caring!! She rarely waits more than 5 to10 minutes when she request assistance. They seem to be eager to get whatever she needs and often do the same for me. The nurse in charge, is on the ball and is willing to put up with my inquires of her medical treatment and requests from me to obtain specific treatments and/or mess (I will admit that my career with the FDA as an expert in both Medical Devices and Pharmaceuticals does give me an unique knowledge base.) She gets OT and PT every weekday, often for as long as an hour each! I can't rave enough about this facility and its staff. If you live near Elkridge you definitely would want to send your loved one her if they need rehab. Heck, even if you don't live near here, I would still recommend you check this facility out.

Wonderful building and inviting staff I had the pleasure of joining Lorien in Elkridge during the…read morepeak in pie

I am totally disappointed with the care of my neighbor received. he was discharged home without…read morehomecare set up. Patient's insurance wouldn't take medstar He was sent home without home care. the patient is dependent on all ADLs. a family told me a comment made by a staff member regarding feeding him. I Don't want to repeat what was said. the response was totally inappropriate. would they like their loved one sent home without support. unacceptable

Lorien columbia rehab- No therapy feedback! Management non responsive to information requests…read more Social worker developed a plan after 3-4 weeks but never provided any progress. Toward the end - Therapy seemed to disappear without explanation.

I want to let people know how wonderful this facility is, my mother in law was being released from…read morethe hospital and had to go to a Rehab center and this was the only one in the area that had space. Every day my talked to her she would say how wonderful the nurses were taking care of her, due to Covid we werent able to go in and see her but they did ask us before putting her into a room if we wanted a room with a window and we could come to the window to see her. One morning she wasnt doing very well and they called and said we could come and see her, we had to have a covid test before we could enter the facility. The family was able to see her that day and my wife was able to stay until a little after 8pm and then she had to leave. She passed a few hours after, and the facility called and informed us. The only negative thing I would have to say about the facility is when a loved one dies in the middle of the night why cant they wait until in the morning for the funeral home to have to be contacted and then the funeral home calls you and wants to discuss everything at 1am. This needs to be changed..

If I could give this place a 0 star rating I would. The staff is extremely unknowledgeable and…read moreapathetic. They don't care at all about their patients and conveniently it's always "shift change" and the nurses literally know nothing about their patients. Something always goes wrong and they can never formulate a story of what happened to their patient. This place is absolutely inhumane and I wouldn't wish it on my worst enemies. Do not put your loved ones here - it is simply the worst. Also, not spill to tea but the "nurses" are most definitely not real nurses. They don't even know basic medical knowledge.

This is the worst meal so far. The eggs are liquid, frozen and tasteless. I was given sour milk…read moretwice and two sour coffee creamers. Speaking of the coffee. It is undrinkable. I asked for some information on the coffee and i never got it. The food on the whole is barely mediocre, not as described in their brochure. The rooms are hot or cold because there is one thermometer for 4 rooms. The Ac In the PT gymn is lousy. Too much humidity because of a stop-gap portable AC that draws humid air into the room. It even has a bucket to hold the condensate that has to be emptied by hand. I have to use a comforter from home and wear a jacket at times. I was here 3 years ago and nothing has improved and the food has gone down hill. I hope News Week reads this because they are wrong. I doubt that they have ever been here or interviewed any patients. The 5 star CMS rating they tout is based solely on statistics. "Critics and industry experts have pointed to potential flaws in nursing home ranking methodologies, including those utilized by Newsweek and the Centers for Medicare & Medicaid Services (CMS), which form the foundation of these rankings. Common criticisms center on the reliance on self-reported data, lagging metrics, and the failure of rankings to capture daily care quality." Strange people come and ask personal questions that do not have any thing to do with health care. Either make the facility match the advertising or make the advertising match the facility. GP

These place is ran down, nothing up to date, food not on menu served, specific diet is not followed…read moreand the staff is rude, no help, and they try to be nasty to residents that they think is incompetent, luckily my mom is not and is her for the therapy only, but looking into a transfer there is only about 3/4 staff members that show any kind of care .. even with medication they just hand in a cup and not say what they are taken they just give and walk away. These people do not need jobs that care for people, the way they talk to patients like they nothing, some do have families and this is not ok

This is the Physical Therapy part of The Orthopedic and Sports Medicine Center in the Belcher…read morePavilion at AAMC. I went here for a severe back problem a few years ago. I had a decompressed disk in my lower back with such extreme pain I couldn't sit or walk or stand for too long. After several weeks of physical therapy I was honestly 60% better and could manage my pain again - without medication. I did daily exercise and traction. They have a mac-daddy traction device which I haven't seen at any other PT location. They also have an indoor track which you can walk or limp around for more exercise. It's a big location with a lot of different stations. The only downside is the parking garage - but if you're patient and plan ahead, you'll be fine. Just don't go in there thinking you're going to get a parking space immediately...you'll most likely have to go up a few floors. I generally park in the Sajack Paviliion and walk over on the people bridge....it's much easier.

The Quality of care sucked and we reported problems every other day..they don't respond to call…read morebells for over a hour at times. If you don't get ROSE the nurse or SAM the aid you are in trouble. They never told us it was a shower right across the hall from bedroom. The CARE NEEDS TO ADDRESSED AND RETAUGHT ..I would never send a Love one there again.

My husband, who has a traumatic brain injury, with severe memory issues and severe hand and foot…read moreneuropathies arrived after a fall sent him to the hospital and left him unable to bear weight. Shortly after arriving at the facility, he developed rage and combative tendencies. The facility paired with his team of doctors and got the situation under control. During his stay, I am well aware that he was the patient from Hell. He was treated with such dignity and respect by all of the staff. The nurses are amazing people. They are experienced and intuitive. The staff are truly the best of humanity. I learned so many care tricks from them!! They are supportive to the patient and the family. Their social service person was responsive to all of my calls. Your decision as to where to put your loved one should be based on care. The pictures on the sites want to sell you on the amenities like dining rooms that you never use. It does not show you the hearts of the care providers. This place deserves so much more than the 5 stars that I am leaving.

You guys see that ambulance. Put your love one in there and you see them daily. At one point the…read moreambulance came for one patient and 45 minutes later came for my mom. I'm telling y'all DO NOT SEND YOUR LOVED ONE THERE!! This place is the reason my mom is dead! Only reason it's getting a one is you can't write a review.

It's difficult to thoroughly rate a place which I only visited daily and did not stay, but I can…read moresay this place made my father healthy and whole again and sent him home to live his normal life again. After a major foot operation, my dad could not walk without assistance. My mother couldn't lift him and without any in-home care, he needed to have a place to provide daily physical therapy, medical assistance and meals. Heritage Harbour Health & Rehabilitation Center is located near the Annapolis Mall and Riva Road, off in a secluded wooded area. It is very convenient. The rooms are shared with two people and a small curtain between the beds. The TVs are small and somewhat old. The TV channel is the Baltimore channel line-up which was difficult for my dad since he is an avid Washington sports fan. There is WIFI but it's not that reliable. The PT facility looked great. That's what it's all about. The therapists were very friendly and committed to getting everyone healthy. After my farther was sent home, they continued to visit his home and help with daily PT. Before we knew it, they arrived to pick up the wheel chair, walkers and everything else. Now my dad is walking about as good as new. Overall, my father never said anything bad about the place but was obviously happy to get home.