I was a Regus virtual office customer in Phoenix for my Psychiatric Private Practice using them for mail service and a basic membership that would allow me to rent space if I needed it. I was paying monthly on autopay without issue. In April 2026, my card was suddenly charged $718.20 for six months of future billing through October. I disputed only the accelerated future portion above my normal monthly payments and continued attempting to pay monthly in good faith throughout the dispute. Initially, Regus support admitted in writing that I was on monthly billing and that the six-month charge "should not have occurred," referencing a possible system billing issue. Later, the company reversed course and claimed a billing configuration change had been authorized through my account profile, which I dispute. The only recourse is their Account Help Desk and they are outsourced from Malaysia. They do not allow phone calls, only emails. They stated nothing could be done and could not return my account to monthly payments, yet the invoice amount was for future months, not past. During the dispute, I documented multiple inconsistencies within the Regus billing system itself: billing preference updates generating "successful" confirmations even when settings did not actually change, payment submissions being returned with "No Account" errors while the account remained active, and inability to restore monthly billing. Most significantly, the local Regus branch manager independently confirmed in writing that she personally attempted to change the account back to monthly billing and experienced the same issue, specifically describing the account as "auto reverting to yearly instead of monthly billing," yet stated the local branches could not intervene on clients behalf. Despite this, Regus continued insisting the accelerated future invoices were valid and refused to restore monthly billing for future services that had yet to occur. I ultimately paid the balance (the final 5 months of my contract) to avoid "late" fees and collections escalation, not because I agreed the accelerated billing had been properly authorized. If you are considering Regus / IWG services, I strongly recommend reconsidering. You can see the 777 complaints on the BBB all for similar incidents. They aren't accredited with them and are graded an F at most locations. There is also legal action being taken in CA. This was a very disappointing experience. The staff preferred losing a customer versus correcting the billing issue back to monthly payments. I immediately cancelled and after October 2026 will be completely free of them. read more

I signed an office agreement with Regus that I needed to exit early due to financial hardship. Regus verbally agreed to a termination arrangement, and I vacated the space in good faith based on that offer. Since then they have refused to put anything in writing, attempted to charge me rent I do not owe, and will not communicate with me directly. Every attempt to reach someone with actual authority has been deflected to the on-site manager, who has no power to resolve anything. I sent a formal written request for a response within five business days. They ignored it completely. I have over 105 five-star reviews on this very platform from my own clients who trust me because I operate with integrity. I expected the same from a national company like Regus. What I got instead was silence, stonewalling, and continued billing on a space I no longer occupy. If you are considering signing with Regus, make sure you understand exactly what happens when your circumstances change and you need to have a real conversation with someone who can actually help you. Based on my experience, that person does not exist. read more

I leased at a different location but my experience with Regus would go for any of their locations. They are an extremely dishonest company. I wish I could give them zero stars. I have had an office here for 2 years. Although it is a nice building I have had CONSTANT problems since I moved in. For starters I was scammed right off the bat. I was quoted a 2 year lease at a price, came back later that day to sign and it went up $800 over the 2 years. I couldn't get ANYONE in the company to do what was RIGHT!! 2 year s later I was never set up with printing, because no one in the company could figure it out due to me having a Mac. It took 2 months to get my phone set up, the front door has been broken multiple times and other times standing wide open, compromising security and recently the suite and individual offices were broken into. I found out 8 months i to my lease that I was getting charged an extra $30/ mo for coffee that I didn't drink!!! This was NEVER disclosed to me as an optional and additional fee!!! They refused to refund my money. At the one year mark my rent went up $30/ month. AGAIN NEVER DISCLOSED TO ME PRIOR. Why did I sign a TWO YEAR lease for my rent to go up halfway through. The staff is friendly but this place is TERRIBLY mismanaged. There have been 3 managers and 6 different office staff in just 2 years. Regus is a corporate scam. Upon ending my lease, I was charged a $200 fee when my friend actually took over my office (she is stuck in a lease for another office and needed to expand.) THEY HAD TO DO NOTHING TO MY OFFICE AND ARE CHARGING ME $200!!!! read more

It's been a great experience at regus so far. This is one of the best locations in the valley as far as interior and client experience. They've been great on the phones and are always available when needed. read more