I signed a one-year agreement with this specific Regus center on Oct. 31, 2019. When COVID-19 shut down businesses, I tried to get out of the agreement, but they refused and claimed that their business center was open, which it was not due to the shelter-in-place orders.
Despite their being unable to provide their end of the bargain, I continued to pay until Sept. 21, 2020, when I notified them that I wanted to cancel the membership. Nearly a month later on Oct 13, 2020, Regus wrote back and said "We are sad to see you leave; this is to confirm that your agreement ends October 31, 2021." When I read this misleading email I missed that my contract was until Oct. 31, 2021, rather than 2020.
Then on December 2, 2020, I got another invoice. Enraged, I wrote to challenge them again that same day. They ignored me. The charge started pending on December 19, 2020, so I wrote their useless account service desk again to dispute the charge. But again, no response. Then I was charged on December 21, 2020. I have since disputed the charges with the credit card company.
Regus provided me with no notice that my contract was automatically renewed in Oct 2020 for a full-year term. No email, no call, nothing. Even so, knowing how shady they are, I tried to pre-empt any automatic renewal on Sept. 21, 2020, when I wrote to end the contract well before the contract would have renewed.
But Regus simply renewed it anyway. Their business practices are unconscionable.
Do not sign a contract with this company. You will regret it. read more