I had to help out an underage relative get some paperwork so we both came to this government office to pick it up. She had some issues getting the online appointment set up so I was able to step in and do it. It was a useful experience to get a feel of how things work. Two weeks was the earliest appointment we could get, which I think it's not great but also understandable.
Our appointment was at 2 PM and there's a little machine where you can enter your info and confirm your presence. Afterwards, it's a short wait until you see your number up in the screen and get to talk to a clerk.
My only problem with the place was mostly the service of the person behind the desk tasked with giving us the paperwork. They have weird, strange rules that are arbitrary and that, if you complain enough (because they really don't make much sense, such as they telling you to go to another registro civil... just because) they'll give you the paperwork anyway. It was unnecessary, as they just had to print out what we needed, so I don't understand why they were adamant on us going elsewhere to get it, when our appointment was in that registro civil in particular.
It wasn't super crowded at that time, I think that those going with online appointments don't have to wait much. The place looks modern and clean. I would criticize the unnecessary roughness of the clerk, but this still is heaps better than in my native third circle of hell- I mean, conurbano. read more