Got my credit/debit card compromised on a weekday. 5 phone calls and not help from anyone. Did not…read morecall me or text or email about possible fraud charges on my account. Could not cancel the charge. Could not call to get a new card as they were only open from 8-5 M-F. I'm not even going to bother to get another card.

This is for my sister: I was charged 1400.00, for insurance on my car covering a time that was…read morealready history. For only for 3 months, and this insurance doesn't cover property and bodily damage .I am widowed. I'm not in good health but I do the right thing. My debit card from another bank expired and my car insurance was using that expired card to auto deduct payments. I didn't know this had occurred because I moved to Kentucky the same month. When I tried to rectify it, they told me I could no longer receive coverage from them because I moved to KY. I was much more concerned about getting my medical information transferred. Diabetes can be life or death without insulin. I honestly didn't understand the ramifications. At the beginning of October, I found out the insurance was astronomical because it had lapsed on my car. Wonderful! People who can barely afford insurance get the penalty of paying more if they can't afford it in the first place. I live on a fixed income. It took me by surprise and I was unprepared for the high prices. I also did not realize that not only would I have to pay an arm and leg for insurance when I got it - but that 1st MidAmerica, had every intention of charging me for the months I did not have coverage. Originally they charged me 3603.00 I failed to memorize the fine print of my car loan contract, apparently. I had an inspection done when I got my insurance renewed. It's documented. MidAmerica did refund 3 months but not for the 3 months that were not covered. How generous. There is no law that says a car owner must go back and backdate insurance for a car that has not been insured. The law only states that the cars must be insured. If the car is not insured, a fine is assessed to the owner - and while part of paying the fine is also getting insurance, there is NO REQUIREMENT to backdate the insurance to cover the uninsured period. MidAmerica supercharged me for a period of history and there is no law stating that they must do so. I looked up the definition of usury. While this is not the exact same situation where there is an illegal action or practice of lending money at unreasonably high rates of interest, what did happen here was that MidAmerica used an unreasonable high rate of insurance to add to my already high rate interest loan. I know moral and ethics is on my side. I checked for precedence on this. Mortgage lenders did the same thing to owners in the past. When the owners failed to produce insurance, the banks charged such a heinous amount - that it wound up in court and the courts ruled in favor of the owners. The owners got back the overages charged to them. The courts ruled: "loan provider cannot charge more than what it necessary to insure the house." No one is going to believe 1400.00 for 3 months of insurance is necessary. My driving record alone justifies a lower amount. There is something unclear to me about why a credit union would purposely go and pick up the most expensive insurance to use against their members. At least until I looked at my interest rate. Then it all became very clear. I really don't understand amortization, and interest compounded daily. What I do know is that 10+% is rather high for an auto loan. Add the overcharged insurance rate...I recognize that my ignorance about insurance on my car is no excuse for the period I went without insurance, nor is not having the money. I am a member who has paid 2 years on time, and any credit problems on file are due to a death in the family not irresponsible spending and credit cards. If they are going to charge 1400.00 for every 3 months of insurance coverage, I think that kind of money should be clearly stated IN ADVANCE - no surprise parties.

Friendliest staff and very prompt! Excellent service! We always get the girl named Maddy and she…read moresuper sweet!

I think they're all a bunch of nice ladies. I go into the bank every single week (in Bethalto) and…read morehave been since they first opened in the bldg next door. I've always gotten taken care of in a friendly & professional manner. I think they're great! From the tellers to the managers.

Never ever use this bank. Loyalty means nothing to this bank. They look for reasons not to give…read moreout loans and think of different excuses not to. They've beco.e horrible deal with. Stay away.

Rude and incompetent staff. Made error when accounts were transferred from First National Bank to…read moreAssociated Bank regarding late family member's investments. Filled out tax forms for investments at branch which are now unable to be located. Branch manager and customer service department of no help. Wouldn't trust this bank to manage the finances of a lemonade stand.

From the owner: Associated Bank offers a full range of banking services, financial products, and services --…read moreChecking Accounts, Savings Accounts, Certificates of Deposits, Home Loans, CDs, and more. Bank of the Milwaukee Brewers | Bank of the Green Bay Packers Member FDIC. Equal Housing Lender

"I would not recommend working here. The entire management team lacks basic leadership skills, and…read moreit is difficult to get a straight answer from anyone in the organization. Additionally, the company suffers from a high turnover rate."