I have been a satisfied private client for the past 10+ years. I consistently receive prompt and…read morecareful service. Special thanks to my account manager, Katie Roberts, the most dedicated associate I have encountered at any company.

Highly recommend this bank for a home loan. Excellent service from Jennifer and Tracy. Made the…read moreprocess so easy and very patient with us.

A well protected and monitored ATM on the Broadway side is the best in downtown. The lobby is…read morebeautiful with friendly and efficient tellers, and comfy couches to boot. I really like the location, especially with all the ramp closures and the "park over the highway" thing coming. They do have garage parking on the 4th St. side, but you have to fight cabbies for most of the street spots. They have security guards inside and out all day. I happened to be parked out front one day last summer when a rolling gun fight down Broadway ended up as a car accident on Pine. As soon as I heard the first gunshot, the guard ran to the front door and yelled for them to "lock it down!" just as a car went airborne and took out the crossing signal at Pine. Very quick response and they kept the doors locked a good deal of time until the scene was secured. The building also has pretty nice restrooms in the lobby by the elevators.

They have the best rates...less hassle and the bank is not trying to charge a fee for things that…read moreshould be free or included with the service you are using. My only gripe is that they are not everywhere. But their services are good enough that I drive 60 miles round trip to do bank business face to face when I need that special attention. Most things 99% you can do without ever going there. Overall, from the banks I have dealt with this one is by far the best for services offered and being fare for thw working people that utilizes their services.

Finally a positive experience. After 2 weeks of constant phone calls and emails Jenny and support…read morestaff finally managed to get me a access to phone/online banking. Bravo Zulu ladies. *****

Shout out to the midtown Regions bank. My account showed fraudulent debit activity and Regions had…read morea help ticket opened, destroyed my old Visa, and made a replacement card within 10 minutes. Boom. That's customer service!

Great service but the only complaint I have is the card quality, the chip and swipe break within a…read morefew weeks of use and I have to get a new card made, please improve card quality, Im begging!

I receive excellent service from this branch. Thank you for all you do…read more But calling the customer service line is horrific. I've been the 58th call in line with an estimated wait of one hour. Asking for callback, we'll they never call back. Guess it's my fault because literally every time I call whatever time of the day it is, I'm calling during heave call volume time lol

Kathy Harms Mercer is a phenomenal banker, very friendly and informative. This branch is newly…read morerenovated as well. I recommend Commerce!

0 stars!! I needed to add cash to my checking account today . I rushed to the drive through at the…read moreChippewa Street near Hampton in south the city at 4:58 .. there was no one in any of the lines . I waited at the window for a few minutes with the cash and my debit card in hand . Finally a young man came to the window. i proceeded to explain my transaction to him only to be laughed at and told the bank was closed!! I explained that I was there at 5pm and he continue the laughter in my face as he pulled the shade.. what a rude encounter. I was so upset about getting non sufficient fund charges that I called Commerce Support on my phone... the woman on the phone helped me but also agree that this employee was extremely rude. I am closing my account with Commerce Bank

My mother had accounts for over 50 years at CNB, she recently passed, so there were a lot of…read morefinancial issues that were difficult to do correctly with her trust. Mesaab Ismail helped my sister and I through every issue. in a difficult time he could not of been more understanding and professional. thanks CNB for having a great staff and thanks again Mesaab!

Extremely happy with Citizens National Bank. I have had my business and personal accounts with…read moreCitizens for 20 years. The staff is always friendly, happy and helpful.

I gotta love a credit union with this type of service (read the olive location) that I can go to…read morealso at this location in East Saint Louis. Plus they are willing to support this community (hi banks ;-)

I have been to this location many times and the service is always pleasant and helpful when needed…read more Thanks Vantage!

Century CU has ALWAYS been there for us. My wife has been a member at their credit union for years,…read moreand after 2 or 3 years of membership there and doing no other business with them, we needed to refinance a car loan. Our credit was... atrocious. Somehow they got us approved for a BETTER interest rate than the dealership loan we already had, basing our credit worthiness more on our good history of a positive account balance and regular deposits than anything else... a national bank typically won't do that. Josh, our loan officer, was completely sympathetic about my hatred for the telephone and our busy schedules and, after confirming our identities for certain to avoid ID theft or fraud, completed the entire exchange via email! We had the loan refinanced in a couple of days flat! Later, we were looking at getting a new car, but I wanted to improve my credit before we did. He was able to get me a credit card with a VERY reasonable rate, again, in 48 hours via email only, with a line of credit double that of any of my other two cards, as well as offering a great balance transfer deal... Even though the only two cards I'd ever been approved for were those horrific, high interest, "buying a credit score and paying interest on it even if you DON'T charge anything"-type cards! Unreal! A month or two later we went to purchase the car. He was able to offer us budget planning services (he's certified to do so, just as probably a number of their loan specialists are) and got our loan turned around in no time so we were able to just go shopping with the money instead of falling in love with a car and being held hostage at the dealership and forced into a terrible loan... like we did when we bought our first car, not realizing back then that we could just trust our friendly neighborhood banker to take care of things for us! These people are EVERYTHING your national bank CAN'T be, and in spite of the stereotype inconvenience of credit unions, Century finds ways to make it WELL worth skipping over big banks and even larger credit unions. If you want an unbelievable commitment to YOUR financial goals... rather than just THEIRS... Century CU is the place FOR you!

I was trying to do some banking for my elderly mother. I don't have an account here and I wasn't…read morequite sure if my mom did either... Well, they were as helpful and patient as could be, in spite of my knowledge lack, and also protecting my mother's confidentiality. They didn't personally remember her, and definitely didn't know me, but they did what they could to help. In the end, it all got worked out.

We were having great difficulty in finding a bank to work with for processing our SBA Paycheck…read moreProtection Program loan. Three other institutions had let us down and had failed to assist us in our application. We were fortunate to get a referral to Saint Louis Bank. They acted efficiently and professionally to help us receive our financing. I am very grateful for their assistance. They have helped us in our attempt to insure the survival of our 61 year-old family business. I can't say enough good things about this bank and their loan team.

Don't bother with this bank. I walked in the door with $1000 in my pocket and a new LLC business…read morelicense that I had just started. My goal was to open an account to get a feel for the bank, and since it was close to my home, eventually use it for my new business. After I walked in the lobby, I was directed to a someone to open a new account. "Good afternoon. Do you have a few minutes to help me", I said. She did not even acknowledge me or my greeting. I handed over my drivers license, because I was pretty sure that was what was next. I was asked what my occupation was. "Do you really need that". It was an honest question, since I was just laid off. "Yes". "Ok, unemployed". "How did you hear about us", I was asked. "Well, I have a potential client, an they ask that I transact in Zelle. I saw your bank does that." She said "Well, any bank can do that". I used to work in the financial industry, and I didn't think that was true, but I could be mistaken (acutally, she was wrong). Did it matter, though? I was told "We are pretty much for business customers". I do not have thin skin, but I cannot remember being so insulted since I was probably in college. I took back my divers license, and said, "I do not think that this will be worth the hassle" Not a parting word was said to me. Thanks, St. Louis Bank for making me feeling think like 3rd class citizen. You will never get my business. jf