I came in to open an account on a Saturday and waited over 1hour to be assisted and a couple that…read morecame in at almost closing time was assisted before me (because supposedly they had an emergency at home - if that was the case they wouldn't have had the time to stay at the bank) I am a long time chase customer and I am very disappointed and unpleased at the service. If there is a list on arrival that should be followed NO matter what!!

Whenever I have issues with my account I only come to Terri the manager, she's been the easiest to…read moretalk to and doesn't badger like the others. I miss seeing Miguel O. he's very knowledgeable and goes above and beyond for anyone.

This branch is totally a wasted of time. I came to open a business account at 9 Am with an empty…read morebeach and they made me wait 1 hour to be assisted. They mentioned they will bring the manager which was in an empty room and never came out. Second they see you waiting and they never come to you. The service and the actitud of this employee are totally out of place. No wonder why the rate for this location is at 3 starts it should be at 1. This needs to be addressed by corporate

I was in town to potentially buy an item that I've had my eye in for months...Rather than carry…read morecash I located this Wells Fargo as where I'd withdraw my (cash) payment...should the owner ( of the item) and me come to an agreement. Also, I'm not from this area or state but I am a 30 plus year Wells Fargo customer. First let me say, that I do appreciate their Covid precautions, all customers were required to wear masks and the staff made sure that everyone was distance from each other. What I didn't like was the intrusiveness of the door greeter. After the usual hello's, the greeter asked "how can we help you?" I needed to withdraw cash...the person in response said, "how much? Because you can use the ATM outside or drive through". No kidding !! Did she honestly think I would willingly get in line for $100? The amount of cash I wanted was beyond my daily ATM withdraw limit...I knew this, that's why i needed to go inside. That said, I'm the customer right ? It really should NOT matter how much money I was withdrawing...just that I wanted it from a teller. I wasn't the only one who was given the "you can use the ATM" line... the guy after me just walked in said " getting in line " and practically ignored her...must have been a regular, LOL and knew the drill. I was going to give this person a piece of my mind but all Wells Fargo locations in the area close at noon...didn't want to risk "offending" someone and being refused service. If this was my home bank, I'd talk to the manager about the greeters inappropriate line of questioning. Thankfully, I may never be back to the area...but if I am will go to another location...where bankers appreciate that I'm the customer. One final note, when I finally got to a teller, that person was friendly and made relatively quick work of my request.

Came in to open an account spoke to Claudia and the manager said they only doing appointment . They…read moredon't wanna work n do only appointments . Worst bank I've ever been to don't waste your time coming here for shitty service .

I've been coming to this branch for the past couple of days because I found out someone did some…read morebad, bad things man to my account. I had a hard time understanding the first rep I spoke with on the 800 number and figured it would be easier to handle in person. Besides, I needed a temporary ATM card to withdraw cash until my new one got here. The banking staff here was very professional, first putting me at ease with some of the colada they were serving to each other (only in Hialeah :) and then researching, and explaining the process to me that I'd have to come like two days. The branch itself is pretty clean, well lit and the lines moved pretty quickly. I like this bank!

I did the credit builder loan with Abel 7 months ago and it kick started my credit. Now I have 2…read morecredit cards and my Fico score is 718. I didn't even know that type of loan existed. I'm beyond thankful for all his help!

The best personal attention and customer service I've ever received at a bank or just about…read moreanywhere.

Great place for 25 years love this place great people and staff great area been a customer for over…read more20 years recommend this place

Veronica Hernandez - Banking office in Miami Lakes Ocean Bank Branch - she went above and beyond,…read moreproviding EXCELLENT customer service and made an elderly person feel valued and heard. The way she took the time to answer all my questions is a testament to her dedication and professionalism. I believe great customer service is about building relationships and Veronica certainly excelled in that regard. Not only did her approach make the transaction smooth, but she also left a positive impression that I will remember in the future.

I have been to this financial on 3 occasions and it has been a great experience from the Bank…read moremanager Jesus to the financial advisors. Yadira took great care of me, answering all my questions and business needs in one visit. They do a great job in all areas as this center is nonstop and very busy.

I had a client go into the bank to cash a check and they refused to verify my account in any way. I…read moregave plenty of ways for them to verify the check was good to be cashed yet they refused. How is that good service to me, a long time business holder, and banking personally since 1992! Horrible service, no sense of urgency and now I am ready to pull all accounts. My bank should be working FOR me, not against me.

If I were to say what I really thought of this branch, my review would be deleted for language…read more The fact is that this Bank of America has a really awkward placement. It shares its space with a Publix, and while that in itself is fine and dandy, the separation lines that exist between the two aren't that clear. This means that it is very easy to end up at the wrong side of the plaza. Once you actually are at the right side of the plaza, heaven forbid you need to use the ATM. The lanes are downright confusing and simply baffling. They have both an outside ATM and several drive-thru ATMs, but the two lines tend to merge and you have people in the drive-thru getting off to use the nearby ATM. It's a mess. Not to mention that it doesn't help that parking for customers is limited, so you are left essentially with going through the drive-thru ATM during peak hours. Going in and out of this branch is a pain in the neck. Avoid unless absolutely necessary. Well, or if you need specific denominations. They've gotten with the times and the ATMs give you the options now of $100s, $20s, $5s, and $1s.

By far, above and beyond, the most terrible bank branch I've ever been to. I will never go there…read moreagain. Long lines because only 1-2 tellers are ever working at the same time. The other employees are walking around. Then there's a woman with an IPAD who does absolutely nothing but ask what you're there for. Hire more tellers and maybe you won't have to entertain people in line!

there was a long line with only one teller available. Other customer just chitchatting.read more

What a warm and professional service from Mr. Danilo. This gentleman is fast as well as efficient…read morewhich turns your stay into a very satisfactory visit for any transaction to be made. Wonderful service!

Tellers were nice and worked swiftly to attend all customers in the line. As well as suggest atms…read moreinside are available ir looking to withdraw or deposit money

Today certainly is giving me motivation to leave them. Or just NEVER, EVER return. I went to make a…read morequick deposit for my credit card at the drive thru. I could see a bit inside, just co-workers gossiping and in the 8 minutes I was sitting there (waiting for my ID and card since they're ridiculous and need an ID to make a deposit) I didn't see not even one customer so why are they too busy?? Icing on the cake! They finally acknowledged I was there but I was told to move forward since they were more concerned with whoever the hell was behind me. And I know this cause whoever assisted me told me there's someone behind me. So I can sit there for 8 minutes and don't get an apology, but the guy behind me just got there and I'm asked to move?! Then it took an additional 4 minutes to get my ID and credit card back.