I've always received courteous and mainly efficient service from this branch…read more I really appreciate that they still give away mini adhesive calendars that customers can stick on their vehicles' dashboards.

Excellent customer service, very friendly and helpful. They contact me whenever a larger than…read morenormal check comes through to make sure it's legit, that tells me they're watching out for me.

The customer service has gone to none! During business hours, no one answered the phone at any…read morelocation and customer service wants you to call Nigeria!! Seriously!

Fidelity is a great community bank. Customer service is top notch. Fidelity is always participating…read morein community events. It's always nice to be able to speak to a human when calling about banking matters. Fidelity is the best.

Absolutely poor customer service! First time in bank, met with aggression and rudeness! Actually…read moreglad I got to see them in full swing on first visit! First and last time their!

I AM OVER THIS BANK!!!!! Wait in line 30 minutes. Lady comes…read moreout and says the vault teller is out so I would have to come back for change. 1st of all of you are a commercial business expect to wait. So now I have been at the bank during rush for my business. The. They want you to come back. I called my change order in an hour early so it would be ready. I understand about labor challenges. There are a million moving parts at my business. Communicate with your customers especially is they call in advance. Find another bank - buyer beware! I personally do not bank at regions. Never have. Never will. If my job didn't bank here I would not come to regions in West Memphis Arkansas.

This is my go to bank. I frequent this location all of the time mainly because it is in the area…read morewhere my job is located. The lines always move pretty quickly even when it is busy. The bank tellers are always friendly and great with helping customers. The parking is sufficient. The inside is clean and spacious. The workers are friendly. I love this location!

Suntrust is now Truist. The transition was smooth and seamless as a very trusted bank was absorbed…read moreinto the larger body. My first statement under Truist listed a $20 Monthly Maintenance Fee. I had sufficient funds in both savings and checking, so called Customer Service. Because of the fact I do not have a mortgage, credit card, or other loan through Truist, they will now charge me a monthly maintenance fee. $180 per year to use my money to give those loans to earn the interest that keeps their profits rolling. I may earn a few dollars in interest over that same year. The point of personal banking is that your financial institution PAYS YOU for allowing them to use your money on all sorts of profitable investments. To charge you $20 a month because you are not in debt to them is absolutely insane. If your grandma or anyone who may not have these debts to Truist hasn't carefully checked their statements, do them a kindness and protect them. I'm closing my account with them today, and transferring all my funds to a local institution who does not charge me to use my money to make their profits. This is a trend that can not gain any steam.

Bank of America has got to be the worst bank ever. They have no customer service. I called them…read morethis morning multiple times only to get hung up on each time after a lengthy hold. I deposited a money order into my account at Bank of America. A week later they deducted it from my account telling me it wasn't any good. I took it to Western Union who verified it was good and cashed by the Bank of America. They keep passing the buck and refused to credit my count. This is not our first bad encounter with them. We are changing banks.

The personal money manager are quite good. They remember your name and work hard to resolve issues…read more I've had great service every time i've needed them. The actual tellers behind the counter are flat terrible. They could care less and have a terrible attitude. They cant get rid of you fast enough and are so damn lazy. I would rather self immolate that have to deal with them. The simplest of tasks seem so laborious with them. Overall the personal bankers make the branch worthwhile but stay away from the sloths at the counter unless you have a eucalyptus branch available.

Circle Jerk is the best two words that I can use to describe this place…read more Applied for an auto loan with them since I had heard that they offered lower rates than most banks. Was going to purchase a new 2026 Silverardo that cost $38,000 with $4000 rebates and $10,000 cash down from my hip pocket. The MSRP on the truck was around $44,000. So, this truck was one of the least expensive that you can buy. Have been on a federal government job for 25 plus years, make three figures, lived in the same house with a mortgage for 16 years, no bankruptcy, no tax liens, no charge offs etc. They come back with a rate of 5% which is too high but the rub was that they wanted proof of income. Have financed four vehicle loans in my life and NEVER provided proof of income. I told to stick their loan up their arse. I am not some bog.

I guess I should have chosen a credit union that I can access…read more I am standing in this grocery store with $700+ in groceries and my card is not working. I called Orion FCU and sat on hold for 21 minutes the first time and 16 minutes the second time, all for her to say she can't access my account "call back in 20 minutes." It's Friday, they close in 40 minutes. So if it isn't fixed, then what? This is really sad. No text, no social media post, nothing to let individuals know if there is an issue. I am closing this account on Monday when they open and I am recommending to everyone to do the same.

No Tellers!! Unbelievable! There are three people at desks and they do everything. There is a…read moreManager in the back and he came out only for a restroom break. I was here over 25 minutes to get $100 through western union.

This branch is a haven for a waste of your time. Workers are inexperience, not knowledge of banking…read moresubjects , talk on phone with other phone customer and lobby is overflowing with customer inside, does paperwork incorrectly, make errors, not detail. June 12, 2021 I came in about 3pm for a wire transfer for an house closing ( Devin) for June 13, 2021.I ask how long it will take for transfer he state 2 to 3 days. Ask the other worker she said possible 1 day. I went home and check with customer service because I notice money was still in my account. Transfer was not done properly because he was not authorized to transfer this amount of money, need manager approval based on when I check with Region customer service because the money was not out of my account. All Employees need training

I've been banking with OUB for almost 10 years now, and I have nothing but positive things to say…read moreabout the entire banking experience. Their customer service is top notch. The employees are all super nice, and they go above and beyond to help their customers. They always make me feel very welcome.