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Regions Bank

1.0 (2 reviews)
Closed • 9:00 am - 4:00 pm

Services - Regions Bank

Personal banking

Regions Bank Banks & Credit Unions Photos

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7 years ago

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8 years ago

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First Security Bank

First Security Bank

(3 reviews)

I walked into their branch at 906 S. Pine in Cabot to get some help because my debit card had been…read moredeactivated. I went to the first teller on the right. Her name is Monica. I told her my issue, and she asked me the last transaction. I was already frustrated, as this has happened several times. Maybe it was me, but I felt like she was interrogating me. I asked her, "Could you please just look up my account and try to fix it please?" She got a little "tone" in her voice and started moving her head back and forth, saying, "Well I NEED to know the last transaction,..." blah, blah, blah. I said, "You know what, why don't you call your manager up here because I really don't appreciate your attitude. She pointed to the lady a couple seats and down, and said, "She's right there!" Then, she SLAMMED my card on the counter. I went to talk to the other lady, and she started giving me lip as well. As I was talking to the second lady, Monica kept chiming in. She couldn't allow us to talk on our own. I replied to Monica, "You need to GO HOME." Then Chelsea, the "manager" said to me, "You are NOT going to talk to our employees that way." I said, "I'm the CUSTOMER, and she has been disrespectful." So, Monica can speak to me any kind of way, but I'm not allowed to stand up for myself? I didn't yell. I didn't curse, although I was quite tempted. They were ALL against me, and I think it is because they didn't like my looks. I suggested that perhaps that might consider taking some "emotional management classes" so they are properly trained on how to deal with a customer who is upset. Then, Monica started SCREAMING at me and said, "GET OUT! GET OUT RIGHT NOW BEFORE WE CALL THE POLICE!!" Then this other employee came in and Chelsea said to him, "Matt, could you please escort this gentlemen out?" I was already walking towards the door. Matt Boyd, who is the Market President was not interested in hearing my side of the story, but just automatically took their side. Again, obviously he didn't like my looks, so they're all just a bunch of self-righteous hypocrites. Petty, bigoted, morons. I have had an account there since 2020, and obviously they weren't interested in retaining my business. I went to a different branch and closed my account. Good riddance!

Great people, and great bank! I've been with them for over 30 years, and they've always been…read morewilling to help me out. As to the one negative review ( by David F.), look at what he is saying. It's his fault, yet he wants to blame the bank. What a self entitled idiot. Any other bank is going to do him the same way. Bet he hops from bank to bank giving bad reviews.

Regions Bank - banks - Updated May 2026

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