I see that they are making an attempt to improve the system, but there are some real problems still. The bus signs that have just been put up don't seem to be accurate. While punching in the numbers of the bus# and bus stop #, on the front of the brand new sign, the electronic voice on the other end of the phone informed me that the bus stop number was invalid. When waiting for light rail, instead of showing expected times of arrival when there is a delay, it just says "delays"...no time not even an estimate. That is not useful.
I am still afraid to use the ticket machines because the two times I used a twenty dollar bill, I didn't get the proper change. When I wrote to RT website about my problems with the machine numbers and times that I attempted to buy tickets, they refused to give me a refund. The best they could do was to send me tickets. I don't know if the people at RT know this, but you cannot spend bus tickets to buy groceries, or pay rent, or anything else besides riding a bus or train. The ticket machines have a slot for using debit cards, but I have yet to find a machine that accepts them.
Even though there are signs clearly posted about not allowing animals on the train, the ticket checkers or security forces, or whomever it is that checks your boarding passes, pretend that they don't see the dogs people bring on board. These are not comfort animals. They are the Bulldogs and Rottweilers of people that look homeless that have no special badges or tags identifying them as working animals. It isn't safe. read more