Joseph is absolutely amazing! He is professional, kind and very acknowledgeable of his job. I…read morecalled yesterday and we didn't get to finish what was needed so I called today and I was hoping I got him on the phone. He is a delight to work with and he is definitely an asset to Access Community Credit Union.

Tried to get a loan two different times with no success it seems they only want to give loans to…read morethe rich or to people who really don't need one. Time to move on wouldn't recommend this credit union.

The only reason I came to this location is that the one close to me on Bell Street was closed…read morerecently. But I like my banking lady Sarah so much I was willing to follow her to the new location. She always helps me so much and is very personable. The only reason I took away one star is that I'm mad at them that they have closed all but two locations in town. That makes it much less convenient to bank here. It also means that the two branches that are left are crazy busy so that it takes longer to be served although I had no problem since I had an appointment.

HORRIBLE BANK!!! I just open a bank account and submit a…read moredeposit on Friday, February 11th, and guess what they put my shit on hold! I needed the funds available to pay bills and now I'm receiving late fees on credit cards payments, mortgage, lost services to phone, and almost lost my water bill. So I appreciate the services that Wells Fargo does provide to their customers and I will be by tomorrow to closed the damn account and pull the funds that have been held for 10 days. However, please advised the Auto Loan Department that their pending deposit is on hold since today is the due date but you wanna mess up with my account.

Recently, the government gave small business owners access to apply for the PPP loan. I rushed to…read moreapply right away with my normal bank, Wells Fargo, I was quick to learn they were not accepting PPP applications, I hurried over to try to apply with my secondary bank, Chase...they were only accepting applications if you had a business account, I only had 3 credit cards, a personal checking, and personal savings, but that wasn't enough. BOA, was my 3rd bank and once again shut down. The 3 biggest banks left me hanging when I needed them the most. I was personally referred to Citizens Bank by a colleague. He put me in touch with Sam Nunn and his team. They were really responsive and sent over what they needed from me. I acquired all of the paperwork and emailed it over. Within a few days Sam had responded requesting a few changes and a few extra documents. After receiving those items, I was approved! I'm sure Sam thought I was crazy as I was filled with joy and excitement! He handed me off to Jannis Laird to finalize the paperwork. She was lightning fast with her responses and I got all the paperwork signed, notarized, and sent over night to their physical branch. She confirmed receipt and helped me set up my online account. Within hours my account was funded! This is the way I wished the big banks would treat their customers. But I realized because of this Pandemic, if you want to be treated like a human being, you need to work with human beings. The people at Citizens have given me hope that there are still good people out there working at banks. I know this review was very long but I want the team here to know how much they mean to me. Because of them I'll be able to retain all of my staff and hopefully get through this craziness.

Banks provide more and better service. Biggest pain in my rear to conduct business with these…read moreincompetants

Beware this bank. You have fraudulent charges, which are not your fault, be ready for them to NOT…read morehelp you out. Or reimburse you any lost funds. Terrible bank.