Terrible, terrible, terrible. Our realtor didn't care an ounce about finding us the home we wanted…read moreat all. We were very specific about what we were looking for (what towns/cities, size of house, style, certain features, etc). She showed us, for lack of a better word, crap. Houses that were way smaller than what we wanted, lacking our most important desired features (like tiny or no basement, or no yard, houses that practically touched the neighboring houses). It was as if she was just pushing whatever they were trying to sell. We found a house we were interested in (on our own, not from her) and she instantly pounced and kept pushing it on us, even though the sellers were asking way beyond what our maximum was. Major issues with the house and the property were eventually revealed, and when another Century21 realtor who happened to be in the room offered us some honest advice about those issues, our realtor tried to hush her! My husband spoke up and asked the woman to continue, and our realtor tried to downplay what she was telling us. Talk about dishonest! It was a horrible almost unbelievable experience, and when the seller declined our final offer, we said we were done working her. She then tried to threaten us into believing we signed an agreement that we could only work with her (it was actually the Massachusetts disclosure, not an agreement - I'd never sign a document like that). She continued to email me for several months, and finally left us alone. We eventually found the "home of our dreams" through Remax with the help of an amazing realtor who put Century 21 to shame.

I worked with Ginny Kotkowski for the recent sale of my townhouse (which I purchased using her 9+…read moreyears ago) and the purchase of a new home. She is EXCELLENT, KNOWLEDGEABLE, and HIGHLY PROFESSIONAL. I know she had other clients she was working with but I always felt like I was her only one. She was always available to answer all my questions and did so thoroughly. She went above and beyond my expectations, each and every time. I was amazed with how well Ginny dealt with the selling broker. He was extremely rude and difficult. Ginny was always very professional and was able to negotiate the price we wanted to pay. She communicated flawlessly between the lawyer and myself. She was very understanding and flexible with the times we were able to do open houses. She ensured everything was perfect all the way to the closing date. I am EXTREMELY SATISFIED with the level of expertise, professionalism, and knowledge Ginny provides. Thank you Ginny Kotkowski! You have a client for life.

Working with Kim to sell my condo was filled with many mixed emotions. Kim understood and was very…read moreempathetic supported me every step of the way! She was respectful in that we could not have any open houses. My condo sold in 5 days over asking price! The photos and flyers were outstanding! Feedback from friends and neighbors who saw it could not believe what a beautiful job Kim had done in presenting my condo. Kim exceeded my expectations as a Realtor now as a friend. Kim is the BEST!! Thank you again Kim!! :)

My husband and I are first-time homebuyers who were looking to buy in Melrose during a very…read morecompetitive market (late 2022/early 2023). On a whim, we went to an open house in Melrose and decided to make an offer. We contacted Kim Perrotti and she helped us put together an offer (and get pre-approved!) in under 24 hours. Although we got outbid with that first house, we ended up getting the second house we put on offer on, which is unheard of in this market. Kim was never pushy and did not waste our time showing us any houses that we weren't interested in or that didn't meet our criteria. For the house we ended up in, we worked with Jay Morneault on our offer. With Jay's guidance, we were able to put together a winning offer despite there being 11 other offers. We are so grateful to Jay and the entire team for helping us achieve our dream of home ownership, especially in this competitive market. They know the Melrose area incredibly well and they helped make the home buying process as streamlined and stress-free as possible. I would definitely work with the Kim Perrotti team again when buying or selling in Melrose.

Rich Rosa was fantastic. My wife and I were searching for a north-of-Boston home while living on…read morethe West Coast and Rich made the process SO much easier. 1) Great communicator with excellent attention to detail 2) Great at anticipating questions and getting you in touch with good professionals for different parts of process (home inspectors, RE lawyers etc) and helping you find a good one. 3) Great at raising questions that a home listing won't tell you (what is the home near/not near? busy street?) 4) He's not just firing his own ideas at you, he listens and works with what YOU want. If you're an engineer type like me, he'll give you a spreadsheet market analysis, if you are are more mood and feel, he will speak to that. 5) Great negotiator 6) Super punctual and responsive, we pulled off a 30-day closing window which wouldn't have been possible w/o Rich's professionalism I could go on. So glad we found him.

Rich was a great agent as he helped us buy our first house! He helped us navigate the process from…read morestart to finish. He was very thorough when looking at houses with us and pointed out things to look out for that we would have otherwise missed. He worked diligently on our behalf from the time we hired him as our agent through closing. In that time we saw quite a few houses and made several offers, but not once did we ever feel pressured by Rich - he very much works for his clients and is not at all pushy, which we sincerely appreciated! I would recommend Rich to anyone looking to buy a home in Greater Boston!

Maria worked tirelessly to list, stage, show and sell my waterfront condo. The market was/is…read moredifficult, but Maria helped me get our listing price, and in a very timely manner. Her depth of real estate knowledge, combined with her superior level of professionalism, will serve you well. I am grateful that Maria was my Realtor, and she well deserves all these accolades and more!

Recently had Maria Salzillo as my realtor and found her to be highly professional in helping me in…read morea complicated sale that was difficult to say the least. She kept me informed and her advice and support was invaluable when I was getting discouraged and impatient...Would choose Maria again if I needed another realtor.

John and Cindy came highly recommended to us when beginning our home search in the North Shore…read more They focused on understanding our requests and really getting to know us as a couple. They joined us on many open houses and helped us to effectively evaluate the property, price and prospects of the homes we saw. It was our second visit to an open house in Marblehead where John and Cindy helped us see the potential in what would be our future home. They led us through a seamless offer and acceptance process which allowed us to buy the home we own today!

John and Cindy are absolutely wonderful to work with. They helped us find two homes now and one…read moresale. They are aggressive and smart in their guidance and clearly know the market better than anyone. Highly recommend!

Elizabeth helped me find a new home in Boston under SUPER stressful conditions (i.e. moving across…read morethe country during a pandemic). She was responsive and followed my lead with communication preferences (text, calls and emails). She did not flood me with communications but responded to my inquiries quickly. My favorite aspect of working with Elizabeth was that she was direct and precise in her communications. She provided requested information in a friendly, professional and clear manner. I have worked with several other Realtors and their cloudy, rambling communications made transactions REALLY difficult. Elizabeth wasn't like that at all. I trusted the information she provided and any inconsistencies were due to other Realtors and not her. I told Elizabeth my home and neighborhood preferences and she stuck to my guidelines. I loved that she knew about the area and could advise me on what was a good deal or not. I also appreciated that she communicated with seller realtors and got an idea about offers and negotiable items. I also value that Elizabeth drove around and did video call showings with me around my schedule. She had excellent knowledge of structural components and told me why certain things were significant. She was candid when places looked better in listing pictures than in person. As a bonus, Elizabeth was also super helpful when I was having problems with my short-term rental. She let me know about reasonable expectations with my landlord and my responsibilities as a tenant.

Before working with Elizabeth, we had been trying to buy a house for over 2 years with no success…read more We now own our first house after working with Elizabeth for just 3 months. She made the home buying process smooth and took a lot of work and stress off our shoulders. She's great at negotiating, which is extremely helpful for first time buyers. She gives you helpful advice during the process and communicates well with the seller's agent or the town in order to answer any questions you may have. Not only do we own our first house, but we got our dream home. Even after closing, she is extremely helpful and a great resource. We couldn't be happier with our experience working with her.

What sets Colleen apart from other realtors is not just her expertise, but her character. In an…read moreindustry that can often feel fast-paced and sales-driven, Colleen is patient, kind, and never pushy. She prioritizes people over transactions and ensures that her clients feel supported, informed, and confident throughout the entire process. During our home-buying journey, there were many frustrating and stressful moments. At times, the process felt overwhelming and discouraging. Through it all, Colleen remained a steady source of positivity and reassurance. She was always reachable when we needed her, no matter the time or circumstance. Her responsiveness and calm demeanor gave us confidence when we needed it most. What impressed us most was her honesty. On more than one occasion, Colleen advised us that a house we were considering was not right for us. Rather than focusing on making a sale, she focused on making sure we made the right decision for our family. That level of integrity is rare and speaks volumes about her values as a businesswoman. Colleen's support went far beyond showing homes and negotiating contracts. She guided us through a difficult process with empathy, professionalism, and genuine care. Because of her, what could have been an overwhelmingly negative experience became one we look back on with gratitude. Colleen Toner represents the very best of what a businesswoman should be: experienced, ethical, compassionate, and deeply committed to the people she serves. Her impact goes far beyond real estate transactions -- she builds trust, confidence, and lasting relationships.

Colleen and her team are fantastic-no need to look any further. She was professional,…read moreknowledgeable, and very responsive throughout the entire process. When challenges came up, Colleen handled them calmly and kept everything on track. What could have been stressful felt smooth and manageable. Highly recommend Toner Real Estate.