Matt and Shannon in the Leader Bank Mortgage center exceeded all my expectations when it came to…read morebuying my first home. I shopped with 4 different lenders for an FHA loan. Leader Bank offered the lowest rate with the highest closing cost credit enabling me to buy a 3 family in Chelsea with the only out of pocket expenses being my down payment, and inspection fees. Matt was always responsive to my many, many questions/phone calls and was quick to react to issues caused by a 3rd party. Shannon is extremely thorough in her documentation, as literally not one unforeseen issue related to my finances/documentation came up, never asked for a single document I had completed a second time. I provided Matt with all my financial information up front, he told me what he thought I could get approved for and it closed. Simple as that. .

As first time homebuyers, working with Matt McCarthy and Shannon was awesome! They walked us…read morethrough the entire closing process, and took the time to explain each step along the way. Matt and Shannon were both extremely responsive and helped us get the best rate possible! I would highly recommend :)

Wow! Words can't describe how amazing Janine is. Not only will she make the impossible happen, she…read morewill be of service and assistance to you every step of the way. I don't usually do reviews but you truly deserve this recognition. Since the very beginning, you confidently stated that you will help me get a home no matter what and that's exactly what you did. Words can't describe how appreciative I am to you and I couldn't have asked for a better lender. Thank you a million times!!

It was an absolute pleasure to work with Janine. She made all interactions with her very easy to…read morehandle and understand. I had plenty of questions and she was able to answer them all. If she couldn't answer them on the spot she was back in touch with me as soon as she figured it out. Her team is very easy to work and the systems she uses is super user friendly. Thanks Janine!

Sammy is very knowledgeable. He made the mortgage process very smooth and seamless. I now consider…read morehim a longlong friend. Looking forward to the refi. Best Craig

Sammy is excellent. He called every single day throughout the entire process, which I really…read moreappreciated since I was a first time buyer. I never felt unsure about anything, and never felt like I had to question whether or not things were being done correctly. I house hunted for over a year and looked at properties in many different cities, and he was knowledgeable about each different area.

I cannot express my gratitude enough to Matt and his team for guiding us through our first…read morehome-buying process. We had a very complicated purchase due to multiple delays by the seller and couldn't possibly close the transaction without Matt and his team's help and expertise. Matt was incredibly patient and responsive (even on holidays and weekends), and was always very proactive in trying to find a solution for us. Matt and his team were also very professional and knowledgeable about the business. We'd recommend Matt and his team to anyone, especially first-time home buyers - you will definitely be in good hands by choosing them.

Matt's team is absolutely fantastic. In a hot real estate market like Boston, you need to have all…read moreyour ducks in a row. Within a matter of minutes, Matthew's team would respond. If you want Service with a capital S, then Matt's your man.

I met Andres at the Home Show in Worcester in March of this year. My husband and I had been trying…read moreto refinance with our Mortgage Company for almost a year and we were getting nowhere. After speaking with Andres for a few minutes, he thought he would be able to help us. Needless to say, within 6 weeks he had us refinanced and it was a very pleasant and stressfree process. Andres always made it a point to keep us up-dated every week thoughout the entire process and answered any questions we had right away. Every aspect of our dealings with Guaranteed Rate was professional and we would happily recommend them.

We found Andres and Guaranteed rate purely by coincidence. I had sent out a general inquiry for a…read moremortgage refinance and received his email response very quickly. We had been trying various options for about a year and I guess the timing was perfect. From the minute I spoke to Andres I felt at ease. He was positive and reassuring and thought that we were in a position to refinance our house with a conventional loan. Our own bank, WF was unwilling to work with us, even after 2 previous mortgages with them. Andres was amazing to work with throughout the whole process and through closing which happened in only 45 days. He was always responsive, explained every step thoroughly and made the process, dare I say, pleasant, especially after all the horror stories about refinancing. Andres was always available for questions and stayed on top of the rate fluctuations giving us the information we needed to make the best decision. We closed with a great rate thanks to his initiative and tencity. We wouldn't hesitate using him or Guaranteed rate at anytime and recommend him highly for his service to his customers.

Terrible service and likely horrific customer service …read more Called to get a loan and got quoted for one rate and then right before closing rate went up by 0.50%

I'm so glad I hired Flyhomes for my home purchase. Emily Tian is my agent. She has a great sense of…read moreresponsibility and always prioritizes my interest. From searching to closing, she was on top of everything, which made my buying experience worry-free and efficient. She also has good patience while educating me on real estate knowledge and interacting with the challenging seller's agent. I also wanted to give her a big round of applause for getting everything done in a timely fashion before the massive outbreak of COVID-19. All in all, the whole buying process could not be smoother! The other thing I need to mention is that, even though I didn't get to utilize, Flyhomes could put in cash offers for buyers so the mid-class get a chance to compete with the cash buyers.

Big thanks to Erica Yang and the team! This is the first home for us, and we get it with the first…read moreoffer we make! I literally knew nothing about how to buy a house when starting working with Flyhomes two months ago, and the team helped me get familiar with everything step by step.

As a local Realtor, I work with many Buyers! Ellen is by far one of the best Loan Officers I have…read moreever worked with. She has never let any of my Buyers down and always gets us to the closing table on time. I continue to work with Ellen because of her excellent knowledge and ability to guide all of my Buyers through the process.

As a young single woman, the thought of purchasing a multi-family home seemed daunting--never mind…read moreone that needed significant renovations. I initially tried working with several banks (both small and large) but I was either deterred by their lack of knowledge or their service. It wasn't until I was referred to Ellen Duncan that things started to work in my favor. Ellen was understanding--She understood that purchasing a house is more than just an acquisition of property; it is a personal and monumental accomplishment that should be EXPERIENCED! She understood that my experience of turning a house into my home started with her! Ellen was knowledgeable--She had a way of explaining a complicated process into the simplest terms. I had done a lot of research on the types of loans available to me; however based on my unique financial and living situation, Ellen and I were able to explore the best option. For me, the best option was a renovation loan. This type of loan allowed me to obtain a "brand new home" at a "fixer-upper" price. My house finished renovations in April and has become the house I've always wanted! Ellen was incredibly responsive--When you are in a tough housing market and buyers are engaging in bidding wars, speed is key! Ellen, was incredibly responsive (fast and accurate). If I emailed Ellen, I almost always had a response within 1-10 minutes later. Ellen was a friend--I must have seen over 40 homes, obtained 23 updated pre-approvals, and drafted 2 purchase and sale agreements, before I finally found my home. All along Ellen cheered me on through each disappointment. She assured me that when I saw THE HOUSE, I would know. She reminded me that the market can be tough sometimes but to remain positive. Above all, Ellen assured me that she would be there if I needed anything and she definitely stood by her word. My experience with navigating the housing market was absolutely remarkable and I wouldn't have been such a wonderful experience without her. Ellen Duncan, thank you so much for helping me achieve my American dream! -Shamiah