I could not be any happier with the care I received at AppleCare Immediate Care. We were traveling…read moreand asked to get a COVID19 test before getting on the plane to come home (we're negative.) My wife and I made an appointment on line and also answered the brief health questionnaire as to get this out of the way prior to arriving. We each had to make our own appointment so we simply followed each other at 11 and 11:20. We walked in to a very socially distanced waiting room and were very cordially greeted by Jeniffer. She was extremely professional and courteous and after taking our insurance cards and ID asked us to sit for a few minutes. It exactly that and then we were called in for our appointment together just before 11. We were escorted to an examination room where they did the whole questionnaire, weight and temperature thing. The nurse left and came back minutes later to do the test. It went quickly and painlessly. The doctor came in shortly thereafter and very happily told us that we were both negative. Neither of us had symptoms or fever, we were just being precautious, and I am glad we were. I must say, I do not understand how prior reviews were only one star?????? Kudos to the amazing staff here and I want to reward the staff with a glowing 5 star review... They deserve it.

I could not BELIEVE the ease I had when making an appointment here. The front desk, as well as the…read moreassistants and nurses are SO professional and personable. A COMPLETE change from CRMC Medical where they treat you horribly. The staff here made me feel so comfortable. They had no problem finding my insurance when I didn't have my card and they treat you thoroughly and expeditiously. I had a cracked tooth with a PAINFUL abscess AND a UTI and was given an injection and prescriptions after they verified my suspicions. I left there feeling like I had received the BEST care and was treated like a person. The PA and nurse were so caring I felt immediately comfortable. I will not hesitate to return if I ever feel unwell again. I wish I could give them TEN stars!

Unless your a bleeding profusely, and about to die, DO NOT GO TO THIS HOSPITAL. They repeatedly…read moremiss diagnose and make the process for seeking medical help unbearable. These poor citizens in Coffee County only have one hospital (if you can call it that) to work with- they are abusive and don't even take the time to research the history of the patient before coming up with some type of off base conclusion, and then reporting false allegations. It's a sad day when you don't even feel safe to visit a hospital. We will continue this fight for justice. You can't continue to play Barney fife and pull these kind of games, wasting resources! Stay tuned!

The front desk staff and the techs are very welcoming and personable. MY problem is with the Nurse…read morePractitioner Beverly (I think her last name is Sheppard. Right off the bat, she made a back-handed remark when I was telling her why I had not come earlier...before I could even get the reason out my mouth, she says, "you probably were waiting a couple days for a ride". Stunned, I say, "What? Huh? Why would you...I have my own ride." After jumbling out my confused response, I realized this woman just pigeon holed me into a certain group for one or two reasons; my being Afro-Latina, or based on my insurance. How do I know? Oh, it kept going right on downhill. I have an abscess in my tooth and needed an antibiotic. I was very direct in stating that I only wanted an antibiotic and that I already had ibuprofen for pain... She leaves the room and tells me she'll write a "prescription for something I can afford", after asking if I have Medicaid. At this point I'm feeling like one big stereotype to this unprofessional person. Still, I remain respectful. She sends the tech in with a script for Amoxicillin...knowing my rights and knowing this medication does not work for me, I exercised my right to inform her I would prefer something else. The tech tells her and she blows it off, saying just tell her to take it and see what happens. "Wow", I'm thinking to myself as I prepare to respectfully push back. I tell the tech, "I have not eaten in DAYS. I have experience with this medication and I don't feel like being on something 5 days knowing it's not gonna work. Please, could you just ask her to give me something else?" The tech goes out in the hall and calmly asks her to change it. The way she screamed at that poor girl made my blood boil. Only it was time for my turn...she bursts into the exam room and says, "I'm not GIVING you anything else. I've already turned off the printer!!! Plus I was trying to give you something you can afford!" Yup. That's what she said...that's when I knew...if I "looked different and had different insurance this horribly unprofessional person would not be speaking to me this way. At this point, I'm staring at her, large-eyed. Still shocked by her overtly stereotypical behavior, I say, "Ma'am please give me something else. Don't worry about what I can't afford. My health is important to me, I'll get them." Not having expected me agree to a costlier script she starts screaming at me. I'd had enough. I interjected, asking her who was she screaming at when I've been nothing but respectful to her and she will not talk to me this way. She stopped, seeking surprised a person like me would call out her unprofessional behavior, and dramatically yells, "That's IT. I'm not giving you anything else! Take it or leave it!" That did it for me. After asking her name and she tells me, then adds "Nurse Practitioner" to it like that is suppose to validate her condescending attitude, I got even madder. I quipped, "You are not even a DOCTOR? No wonder you have such a nasty attitude and too lazy to listen to your patients. I then stood up, walked up to her, pointed right at her and said, "I don't care WHO you are or what you think I don't have. You will NOT talk to me like that. KEEP your prescription-I'm not wasting my time taking something I told you doesn't work. I know my rights. And I WILL be reporting your hateful, unprofessional behavior. I'm not the one". I turned to the young lady, thanked her for being so kind and turned back to tell the "Nurse I will NOT be paying for wasting my time and that she better not bill my insurance. The whole floor was totally quiet as I calmly walked out. I do NOT recommend this clinic while this terribly unprofessional person is on duty. I never met anyone so hateful.

I have been going here for years and have always had a positive experience. I appreciate the…read moreemployees here and the ease of making a same day appointment.

No was one at the reception desk, waited for 5 min, no one came, walked out and went somewhere else.read more

Turned me away because I have great insurance, CHP. They don't care about patients; money first,…read morenot patients. Terrible customer communication, horrible people. Worthless

Kaitlyn, NP is knowledgeable, friendly and fast! As is entire staff at this location!…read more We've used them twice and outstanding care each time!

I have been here since about 1:20pm. I got called to the back to see the Dr at 3:34. It is now…read more4:35 and nobody has checked on me since I was put in this room. This is fing ridiculous.

I've been here as a patient and I've taken my kids. They seem to be equipped for just about…read moreanything. My son broke his wrist. They did X-rays and got it stabilized. My daughter needed a breathing treatment and they had the stuff. Very friendly people

Great folks all around! They are professional, friendly and genuinely concerned for their patients…read more RWC

This place is horrible and ratchet. The desk women are always rude and ghetto. A lot of the staff…read moremaoes it abundantly clear that they don't care. You can't get a referral. It doesn't matter what you need. You won't get any referral from them ever. There was food in the patient rooms all over the floor multiple times when I've had the displeasure of coming her. They treat elderly people like garbage, despite that being most of their patients. I heard open discrimination against Hispanics from the women on the phones. Smh

You morons who are incompetent at doing your job. You wasted my time sitting in the waiting room…read morefor two hours to tell me you don't take CHP. Are you kidding me. Are you that idiotic you can't check the check-ins before making someone wait. You're trash.

Go to the Thomasville Road location very nice and friendly staff. The staff here is horrible. The…read morefront desk employee (Sadie) is very rude. She said they hold appointments for an hour even if you're not here. Then she tells a guy when he walked him they're extremely busy and he should go to TMH urgent care. (What)?? Then she tells a customer they may not take his insurance without knowing if that was the case so he could leave. The problem is I have the same insurance that was previously accepted. I asked for her manger (Xavier she stated) She called him and lied about my concerns and then sat there and whispered with another office worker while still not wanting to work. She didn't mention to me when I checked in they were running behind I had sat over 45min before she says they will try to see if the other appointments don't show which they hold for an hour even if there not in the building. I've never heard of this, but maybe this is why they turn patients away and get behind. Terrible!!!!!!! I hope this gets fixed soon because customer service like this is not what I'm accustomed to with PF.:( Whitney Wells (Regional Director) if you see this the staff needs training in policy and customer service.