Our new home was built in 2022 by Regency in Oakland,TN. They were pretty accommodative. When our garage floor was paved we noticed large horizontal cracks. We realized that the cementers forgot to divide the floor into 4 squares, thus leaving the large paved surface to lack the grooves that help direct mild cracking. Regency brought in their pavers, smoothed over the cracks and had the divider grooves ground in. We really thought this was excellent service. The house is beautiful and well built. One area that is lacking is the interior caulking of trim along the floor, walls and door trim. I asked about the missing caulk and I was told they do not caulk those areas. They only caulk where paint will be applied, but mating surfaces between the drywall and the wood trim is not caulked. After we moved in, I spent months doing my own caulking to keep spiders and centipedes out of the house. Given the overall experience of working with Regency I give them 5 stars since they are clear where they stand and they stand behind everything they claim. They are a trusted builder. By the way, thier construction worker manager, Ryan, is phenomenal. Always positive, attentive and good to his word. read more