I was a customer of RegAce for several years, but my license ran out and I needed to clean up my computer. On Oct 14, 2014, I signed up for another year for $29.95 with PayPal. I downloaded it, but couldn't register it, and also found I had been charged $39.92, which was for 2 yrs. I contacted RegAce. After several email exchanges, I still couldn't register the software, so I finally found another program that did the job I needed and I asked RegAce for a refund. Again, after several emails, I finally received an email on Oct 30 stating that I would receive the refund in at least 10 days, possibly longer. When I still hadn't received the refund on Dec 18, I emailed the rep I'd been dealing with, but he wouldn't respond. I went on their website and sent 2 other emails, but received no response. I contacted PayPal, but because it had been over 45 days since the transaction, they won't help me, and because it's been more than 60 days, neither will my bank. I thought I was just being patient, but RegAce took advantage of the situation to cheat me. Needless to say, I'll never buy from them again and will do everything I can to save others from making the same mistake I did. read more