Buyer beware bought an 05 dodge that was guaranteed from this lot paid 11000 with 250k well after 1 yeat of driving it i had to shell out another 5000 in repairs the 2nd year i had to put another 3000 boy did i get sucked in total payout is almost 19000 into it Today it is worth 4000 on a trade in these people should be in court for being so crooked so if you go to reg midgley on island hwy prepare to be lied to from all of them.Thats what happens to honest hard working people who put their trust in car lots read more

Purchased a BMW X3 from them recently. Outstanding customer service and experience from start to finish. Jim and his crew were extremely accommodating, friendly, efficient and courteous. All very forthright and transparent about the vehicle, in negotiations and price. Had me in and out the door with the vehicle I wanted in about half an hour. Highly recommend these guys. Great experience. Would definitely deal with them again if I am looking to buy another used car. Bravo Reg Midgley! Well Done! read more

Purchased a 2004 Mini from them 18 months ago. Started developing problems which cost me $2345.84 to repair. Shortly after repairs problems again. Sold the vehicle to another dealership but the car fax showed that the vehicle was a rebuild, which I wasn't informed of and secondly it had mysteriously lost 108,000 km from the odometer. Absolute bunch of cowboys, and certainly not to be trusted whatsoever! Buyers beware. read more

My experience with Reg Midgley / Used Car Center was extremely positive. I met Jim Massey, who was perfectly happy to show us two cars that were of interest to us without leaning on us to close a deal that same day. The car I decided I wanted had a couple of window issues; he said they would be fixed, and in fact, as I left the lot the first day to look at a couple of other possibilities on other lots, I saw that the technician had the inside door panel off and was replacing a stripped gear from the window winder mechanism. The other issue, a couple of chips in the windshield, he pledged that the dealership would repair them post-sale as their glass repair tech was only in on Thursdays. The CarProof report on the car was current, not months out of date, and he provided that as well as a mechanic's assessment of the state of the power plant and running gear for me to look over as well as giving me the time to do my own look-over under the car and under the hood. At no time did he in any way mis-represent the car's condition to me; his professional, friendly manner made the buying experience extremely pleasant for me, and he was as good as his word on the glass repair. I closed the purchase on Tuesday, brought the car back on Thursday to have the chips seen to, and as promised, no charge for the work, which was done promptly and well. All in all, one of the most positive car purchases I've ever made. Good folks here. read more

Wanted to buy a used car, so I went to Reg Midgley motors based on an advertised offer. First thing they said was that the advertised cars were sold in the first hour after the ad, but directed me to several expensive vehicles instead. Found one I liked, and negotiated a fair price based on blue book values with the salesman. I wanted to have a mechanic a block away check it out, but the salesman said their company does not allow inspections, but assured me that they had looked it over themselves. So the salesman hands me off to the next person, who says the first guy shouldn't have made the deal - had to renegotiate with him. Got back to the deal I wanted after much haggling, and he took a 10% downpayment with the rest to be paid when the ownership transfers. Handed over to a third person to handle the paperwork. And again - oops! the second guy did it wrong so we have to renegotiate a third time. Finally got back to the original price, for the third time, and paid the remaining amount. Then number four employee realizes that - gosh darn it they forgot to include the transfer fees and I would have to pay another $150 if I wanted to get my car. It was supposed to be included in the price I negotiated, and each time I negotiated I made clear that the price I offered was for all fees included. But the three guys who I had dealt with had magically disappeared from the building. At this point I was really tempted to cancel payment and let the courts deal with it, but I think the shop got a little nervous of that possibility because when I suggested it they suddenly were willing to negotiate some more. Total time to pick out a car, less than 30 minutes. Total time to get the paperwork done, over three hours. I thought about giving them one star, but it is a nice car and so that counts for something. This company proves every stereotype you have ever heard about used car dealers. read more

I am so upset with this company, I would not buy a paper bag from them. 1 star as far as I am concerned is too many. I have had numerous bad experiences with them and when I brought it to the managers attention I got the shrug off. This is the letter I sent to them. "I am writing you this letter to let you know I am not happy with the service I have received from Reg Midgley Motors. This is the third time I have come to this company to purchase a vehicle and all three times I have left not satisfied My husband and I purchased a 1995 Explorer from your used lot in 2006. Two days after we had it the ignition switch had to be replaced in it. We brought it to your service department. Once it was fixed I was handed the bill for the entire cost of the replacement because we did not "buy an extended warranty". It took me threatening to return the SUV, before the situation was resolved, and I still ended up paying a portion of the cost. Last year we started looking into the Kia Soul. We again went to Reg KIA, the salesman we were dealing with knew nothing at all about the car. He was not a pleasant man. We left very annoyed and unhappy and purchased our Soul from the dealership in Nanimo. Service was beyond what we would ever expect. We highly recommend them to all of our friends. I chose to take my Soul once to your service department, they asked where I purchased my Soul. After I told they where and why, they had the nerve to ask if they could replace my plate covers (which are support our troops covers) with yours. I have not brought my car there since. Last week I went to your used lot again looking for a minivan. The salesman, Bob Bernays, was very helpful. He listened to what I was looking for and we took a 2001 Ford Windstar for a test drive. I was happy with it and told him I would go talk to my husband. He suggested I just drive it home to show him, all he required was a copy of my drivers license. Which is exactly what I did, no problem. My husband and I were satisfied with the van, but did have a few concerns. The front drivers side tire was low, but the sensor light did not come on. The emergency brake light was on as well as the ABS light. Bob asked his boss about it, he said it was "probably just the sensors". His boss brought out a little sensor reader, (not quite sure what you call them) and started checking the van. He also said it would go into the shop the next morning, to fix the problems. Bob asked us if we wanted to purchased the vehicle if it was fixed. We said we would like too. He said he required a deposit which would be refundable if they could not fix it. We did not want to put down a deposit at the time. We understand that if we do not put down a deposit the van could not be held for us. When we went home we talked about the van and we have some concerns about it being "just the sensor". So I have looked at a couple of more vans. We know that the Windstar is there and was still on our list of "to buy" until today. This morning around 10am Bob called and left a message. Which is fine, but we did not give him our phone number. Before 10:30am Bob showed up at our house. He told my husband they fixed the problem and someone else was interested in the van. If we wanted to purchase the van we would have to put a deposit on it and he would hold it until Monday. My husband said he would not be able to make it down there before Monday, and Bob left. We do not like the fact that Bob came to our house and tried to pressure us. If I would have known that a copy of my drivers license would lead to this, I would never have agreed to test drive the vehicle the second time. I did not give any contact information to Bob and feel very uncomfortable with your salesmen showing up at my front door. We feel that this needed to be brought to your attention and due to our experiences we will not be purchasing any vehicles from you in the near future. " The response I got from them is mindblowing Dear Abbie, Our relationship with you is proof that you cannot satisfy everyone, all the time. We are comfortable with the way we run our business and we are proud to serve the (thousands) of customers that we have had over the years. Sadly we cannot seem to take care of you, Jim Else 250-474-2240 REALLY... ARE YOU SERIOUS??!!! read more

Reg Midgley Motors and their staff were extremely tuned in to what I wanted. I was looking for 2 vehicles and they showed me just what I Needed. They cared. They listened to me. They showed me directly to their vehicles with knowledge and fairness. This business truly has a sense of local spirit. We negotiated and I felt a good sense of decency was underway read more

I really wish I had read these reviews/experiences prior to purchasing a vehicle here. Our experience is very reflective of many of these. It's unfortunate that a community business would act in such an unethical and irresponsible manner. We purchased a $15,000 vehicle that did not run properly from the moment we drove it off the lot, electrical shuts down while driving, wipers broke right away, water pump leaking, power steering, drive shaft fell off...and it hasn't even been 90 days. Let me highlight the 90 day warranty means nothing! It's really hard to believe that a vehicle that had such a glowing inspection could be falling apart, literally. Although, some things are starting to seem odd, mileage on the "inspection" does not match the mileage on the contract at all (the mileage on the inspection is higher which seems impossible to me logistically) ...the more my lawyer goes through the documentation the more inconsistencies we are finding. For those that have had the same issues I would strongly recommend you contact the ' Vehicle Sales Authority of British Columbia' they are very helpful and will guide you through the complaint/investigation process and they certainly were aware of this dealership if that gives any indication of the business that they are running. Contact information: Vehicle Sales Authority of British Columbia" Telephone-604.575.7255 Toll Free-1.877.294.9889 Email consumer.services@mvsabc.com Web www.vehiclesalesauthority.com read more

We went to this company trying to find a car for my Fiance. We needed something simple and affordable, so we approached them with a number we had budgeted and mentioned a few of the cars on the lot we had noticed. They could not get the paperwork done that day, and could not find us a bank willing to take the agreement, so they sent us away and told us they would email us when things worked out. Weeks later they emailed back, demanding signed agreements from my fiancés employer, stating exactly how much she earns, and what her hours are. She is newly employed so her hours were not up to their standards, and without providing these signed forms, would not sell us the car we wanted. My fiancé was still in need of a car, so after weeks of riding the bus she decided to email these guys back, they instantly saw this as desperation and pounced on the opportunity. They said they have to find a car that meets her needs and budget, so to give them time. When they contacted her again, they had the "perfect" car for her. It was an $8000 car that had been in a collision, was missing hubcaps, and smelled like wet dog. They perfumed the heck out of it, found some hubcaps, and told us to come on by to check it out. Before we knew it, we were in the door, signing an agreement for insurance on the vehicle, which had a private finance company attached to it, adding an extra 860 dollars to the price of insurance. The slick salesman disclosed this as the "IFS" confused us, and had us sign an agreement we knew nothing about. Then onto the actual purchase of the car. We were under the impression that we were signing a finance agreement, a 4 year term that paid out every cent and was completed at the end of the term. WRONG! by the time the salesman had fumbled everything up and told enough jokes to have us wanting the hell out of there, and poorly explained the basis of the agreement we were signing, it was too late. We ended up on the hook for close to 16,000 dollars... given the car is worth 8, id say its absolute highway robbery. Oh and on top of that, its not a finance agreement, its a lease (which these guys made no mention of, I was there the whole time) meaning at the end of the term, once weve paid 16 grand for an 8 thousand dollar car, we still have to fork over 1,500 plus the taxes on the transfer to own the vehicle. These guys are a joke, their whole angle is to get you in the door, and prey on your eagerness, and desperation, and lure you into signing for insurance and payments well over your budget, and they do it with a smile. Go ANYWHERE else but here to buy a used car, seriously, you will regret it. read more

I made a truck purchase on the used car lot and was lied to and screwed over big time when the transmition blew out and i couldn't afford to fix it I went to see them they took it in as a trade in and basically robbed me in the process now the new truck i received was supposed to also be in top shape but when i brought it in for an oil change i was told it needed differential fluid changes at all points and a rad flush and a right ball joint and an alignment and rear brakes and drums further more after all that the rear differential blew out at a cost of 1400 dollars they refused to take responsibility for any of the work and I would not trust them at all of anything they tell you if you buy from there used car lot your a fool like i was and you will get screwed over i suggest all beware of theses people that take advantage of the common folks that need financing and an honest deal but get screwed by bastards instead.. read more

These people are crooks . Sold me a car. Said it has never been in an accident . Wrong...Took the car to a body shop after it was leaking in the truck. major rear-ender was involved in the car. Stay away from these crooks ! read more