Monty Python Cheese Shop. They came round to look at a shower that was not draining and identified that the problem was an outside pipe that needed rodding. Said they would get back to me in a few days to make an arrangement. Never got back. I called a few weeks later and spoke to someone who said he would call me back. He didn't. I called the following day and spoke to a different person who said she would call me back. She didn't. I called the following day and left a message and got a call back saying they would not be able to come for three weeks due to weather and Christmas. I said in that case let's book it in for after New Year. She said they wouldn't do that because they were bound to be busy. I asked why I should be back of the queue and she said she could maybe book it for later in the week after New Year. So I said fine. Then she said she couldn't do that because she couldn't be sure it was OK. Monty Python cheese shop sketch stuff. So I told them I never wanted to use them again. read more

I contacted the above company to repair a leaking single lever monobloc basin mixer tap, unfortunately a replacement cartridge could not be found? It was agreed that a new tap would be fitted at a cost of £90 + £30 labour, a total of £120. I then received an invoice for £162.10, I contacted R Dennis in relation to the over billing and after a long discussion by phone which they stated VAT had to be included I informed them that even with VAT it still did not add up to their invoice price and that I was only prepared to pay the original agreed price of £120 in total and that any error was down to them? I then received a revised invoice for a total of £128.63, in which I will pay just to put closure in what I suspect was a deliberate attempt to over bill on a verbal agreement concerning the above work? I have not received an apology concerning the poor service that I had received? I would caution anyone using this company and if you do then get a written quotation first before allowing then to carry out the work? read more