A chair was listed on Refurn's website as available at the Hammarby Sjöstad store. At the store, a friendly man (named Henry, I think) explained that the chair had just been sent back to the warehouse to make room for holiday items. He said they could reserve the chair for me and return it to the store next week. So far so good.
I continued to shop and spotted several additional pieces that I wanted to buy. I spoke with a woman (blonde hair, didn't get a name) to point out the items and to discuss pick-up or delivery options. She told me it would be 150 kr fee to have the chair brought back to Hammarby Sjöstad from the warehouse! The man I spoke with never mentioned a fee. The woman admitted that the information on the website was wrong but stood firm on the 150 kr fee. Unbelievable!!!
To be clear, I speak fluent Swedish. Not that that should matter, but often it does. And I was very respectful to everyone and everything in the store. No nightmare diva customer here. I was prepared to buy around 4000 kr worth of furniture and lighting but I was so turned off by the fee for their mistake that I just said no thank you and left the store. Too bad because I'm a big fan of the reduce, reuse, recycle. I will not be returning to Refurn. read more