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    Reflections Medical Spa

    2.3 (3 reviews)
    Closed 9:00 am - 5:00 pm

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    2 years ago

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    Skin Cancer Specialists, P.C. & Aesthetic Center

    Skin Cancer Specialists, P.C. & Aesthetic Center

    3.7(18 reviews)
    2.8 mi

    I have seen Sarah the past couple of years! She is fantastic! Always professional, kind, and takes…read moretime to explain what she will be doing. The front office is excellent also and makes checking in fast and easy. I only have good.. positive things to say about this place. TC

    Let me start off by saying our entire family including extended family have been coming to the Skin…read moreCancer Specialists well over 10 years. First in Marietta Ga then in Cartersville Ga. Never an issue, top notch service and customer care by Dr Hughes and Arthur! KUDOS They are the best in the field and Dr Hughes a Mohs surgeon and Arthur is just phenomenal when doing any follow-up placing one back together after the surgery. Nothing but HIGH MARKS for this pair and the people around them! They would also have someone contact you directly with Biopsy results NOW, since the takeover/ merger/ acquisition from AQUA DERMATOLOGY it has been nothing short of a disaster. I will try and keep it short but so many issues it will be hard. Look yourself AQUA is now in 3 states and taking over more offices! No more personalized service but the push is for more offices and Drs to merge with them. Phone calls are routed no longer to the office but another location with so many choices and prompts now, our phone calls were NEVER returned after multiple times leaving messages. The PORTAL is a disaster, ONLY 3 years of our treatments and skin cancer issues. However It had a DR we saw 11-12 years ago at another office not related to Skin Cancer Offices, OH WAIT Aqua took over his practice. The PORTAL is an entire issue in itself! Terrible So after our latest visit and biopsy results which we were told to log into the failed portal system .... it took us 3 phone calls to finally get the office Mgr. Kassidi. She was extremely helpful and gave me the results and also answers on the latest issues. She is trying to make things right. However the following week our messages must have come through to the office as 2 other Techs/ Nurses called me and left a message. I promptly returned the phone calls within a minute or so.. Only to be placed on hold 15-20 minutes at a time, we finally hang up. I took screen shots to keep . We left a message at the Marietta Office for the Office MGR in charge of all these facilities and team to call us.. NOPE nothing ! Next my wife had a Shingles outbreak identified while in Florida during an emergency visit with family. We cut the visit short as requested to come back to this office which we immediately did, only to be seen by a new DR. (name will not be discussed) This Dr spent a total of less than 5 minutes failed to give the correct dosage of RX along with other RX to stop the nerve damage. He was specifically asked about other things to lessen the pain . His only comment was to stay on this RX and get the vaccine. Needless to say the wife ended up in the hospital with extreme pain and "Post Herpetic Neuralgia". The ER Dr who was great did all sorts of other tests to rule out things but clearly stated the original DR at Skin Cancer Center should have given steroids, and two other RX to lessen the nerve damage when seen the first time as it was a timely issue ! It is OBVIOUS to us, since the AQUA merger the personalized customer service, phone response, attention to detail to patients is now gone with new Drs. and staff who are pushed for more patients not quality of service. What a shame placing the great Arthur and Dr Hughes in this position with long standing patients! Shame on YOU AQUA!

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    Skin Cancer Specialists, P.C. & Aesthetic Center
    Skin Cancer Specialists, P.C. & Aesthetic Center
    Skin Cancer Specialists, P.C. & Aesthetic Center

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    Reflections Medical Spa - medicalspa - Updated May 2026

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