UPDATE: Got a call from Joe Herrera in the office. He apologized and informed me that this should…read morehave been looked at more closely. He was very helpful in working with us to resolve this. Even gave me his direct email in case I had any other issues. Thank you Joe! Wow. Just got off of the phone about a late fee on my account. NEVER been late and have been living at this property for 4 years. Again...NEVER been late. Our lease was set to end in November of this year, but we extended it to May. I didn't think about needing to update my autodraft for my rent so they charged a late fee once it didn't autodraft. I tried calling their collections group for a WEEK. Left a voicemail, texted their number that was provided in an email notification, tried to get a message through someone in their office...NO response. Called today and couldn't get them so I got someone at the general extension. He went to ask collections if they could make the exception after seeing there were no late fees in my history. When he got back, he informed me that they said they could not make an exception, HOWEVER, I didn't have to pay it all at once. That's not my concern. My concern is that I am NEVER late. Why on earth wouldn't you work with your GOOD tenants that take good care of your properties, that always pay and ON TIME? Terrible service. And this isn't the only issue I have had with them. Maintenance issues as well, but that can be saved for a different review. Thanks for nothing Premiere. Great customer Service.

Poorly run company. Poorly managed properties. They don't…read moretake care of basic maintenance.

This is probably the most unprofessional application process. I followed up with them everyday for…read more11 business DAYS on whether or not we were approved. At 12:35 today, I get a call from Michelle that we had until 4pm to get a $500 deposit to them or another family (who had just put their application in yesterday!) would get the home. Michelle obviously was not actively running our documents and application. Piss poor service

Our refrigerator went out a month ago and we've yet to get a replacement or any form/offer of…read morecompensation. We have a toddler and don't eat fast food, so this is a HUGE and expensive inconvenience. When I called to inquire about the holdup Melissa was extremely rude and derogatory. I'm appalled because we've leased from them for years, our rent is NOT cheap and we've never been late!

Do NOT rent from this agency. I wish I had looked at Yelp reviews before I ever rented from this…read moreplace, their Google reviews are flooded with decent reviews, likely due to the fact they hound you when signing the lease to write a review while in their presence, at least in my experience. Shady. This is the worst rental agency I have ever rented from. I was unfortunate to not be able to afford a deposit to move elsewhere, and was stuck in a dingy, disgusting, falling apart home that was ill taken care of prior to my move in. Everyone I ever spoke to in the office was BEYOND rude, unhelpful, and acted like my presence was a nuisance. Here is the worst part: they are withholding $300 from my security deposit for paint. The picture they showed me to justify this was a picture of a PIECE OF TAPE that was left on the wall. Absolute disgusting behavior. DO NOT RENT FROM THEM!

My experience with this property management team has been extremely disappointing. When I moved in,…read morethe dishwasher was already broken -- something I noted during my self-inspection. After requesting a repair, I was charged for the water supply line being off, even though it was clearly like that when I arrived. That charge should not fall on me. Once the water line was turned on, it caused a flood in my kitchen, which could've been avoided if proper maintenance had been done in the first place. Only after that did they agree to replace the dishwasher -- but even then, I was told a day, not a specific time, making it impossible to properly arrange time off to be present. On top of that, my door lock was damaged from the beginning. It's completely broken now and I can't even turn the lock -- a major safety concern. I've reported this issue multiple times and it's been over a month with no resolution. This level of neglect is unacceptable. As a tenant, I expect safe living conditions and timely repairs. Unfortunately, that has not been my experience here. -Cora D.

Hassle Free Homes is an easy company to work with. The leasing application was complete and…read morethorough. I have had very few problems with the house but when I did, they were quick to return emails and/or phone calls. I really like that I can pay my rent online...very convenient.

Hassle Free Homes has been great so far. They were very communicative during the qualification and…read moreinitial leasing phase, and they were very easy to work with. Our house is great, and fortunately, we've not had any issues. The web tools are easy to use and convenient, and any time I've posted a question, it's been answered right away.

Having gone through three property management companies, all seriously lacking decent customer…read moreservice, we were lucky enough to find Wright Property Management. Fantastic communication along with a great combination of technology and good old fashioned know how. They get things done, and know the right people and companies to do it in a timely fashion. I can not recommend this company high enough.

Awful experience. An 84-year-old homeowner with six years of automatic HOA payments had a bank…read moreaccount compromised and replaced due to fraud, which temporarily interrupted the autopay setup. Instead of a simple phone call to walk through the payment solution, Eric Dover and Wright Property Management chose to turn the matter over to collections and attorneys within three months, adding hundreds of dollars in fees and filing a lien. Not every 84-year-old homeowner is comfortable navigating digital platforms, automated systems, or online portals. When communication finally occurred, the only "solutions" offered were digital portals and online systems -- despite the fact that the banking fraud itself disrupted the automated payment process in the first place. Dover was rude, curt and uncaring. The HOA dues themselves were paid immediately once the issue was discovered. The most disappointing part was the complete lack of compassion, accountability, and human judgment before escalating legal action against a homeowner with a long history of on-time payments. This experience felt heavily automated, unnecessarily aggressive, and frankly egregious. People working directly with homeowners, especially elderly residents, should understand how to communicate with human beings, not just process them through systems.

I'm not sure why the other tenants had issues. I've been a tendentious for over 2 years. First time…read moreI had a problem I reported it on Friday and they fixed it on Saturday! Bob Renshaw is truly a man of his word and a real professional! I highly recommend this company!

I use to love renting from Renshaw but my experience lately has been frustrating. I have maybe a…read moresquirrel or a raccoon in the attic. I put in a maintenance request only for it to be canceled. The manager told me it is my responsibility as stated in my lease. Now my lease states I am responsible for roaches, waterbugs, mice ​and rodents. Lol. I have called them before and they sent someone out to capture and fix this issue. I have called to companies about the issue. They say the same thing. THIS IS NOT MY PROPERTY SO THEY CAN'T COME AND REMOVE THE SQUIRREL OR RACCOON IN THE ATTIC. The manager stated the only way they would come out is if whatever is up there eat the wiring. Smh. These folk just collect the rent. They don't care about the owner's property or tenant. I have a leak in the ceiling right now. I wonder will it be this year before it's fixed. ​

They recently bought out an apartment complex I was once staying at and have yet to send me my…read moredeposit. I returned the keys and somehow no one seems to know where the unit keys are located. It's been almost 3 months since I moved out and constantly calling about my deposit but nothing. Oh and somehow I'm still being charged for rent after leaving the unit in march of this year.

This is my second review, and I honestly thought we were going to end up with a different company…read more However, we were able to find another home through a company we know, trust, and feel comfortable with. Ms. Tiffany was a guardian angel once again, assisting us every step of the way and making sure the home was up to par for me and my family. I'm truly grateful to have someone who goes above and beyond for her residents. As both a previous and current tenant, I can confidently say that Advantage is the best at what they do.

We have been clients of HomePlace Real Estate for 5 years now and they have been nothing but great…read more We always get prompt service and great prices on everything. Hands down the best Real Estate and property management company I have ever worked with. An honest, family run business.

I would not hesitate to recommend HomePlace Real Estate to anyone looking for a honest, fair and…read moremeticulous real estate management company. Every transaction and repairs are recorded and accessible online. I have nothing but appreciation and praise for their management and communication style and have been happy with their work for many years.