UPDATE: Got a call from Joe Herrera in the office. He apologized and informed me that this should…read morehave been looked at more closely. He was very helpful in working with us to resolve this. Even gave me his direct email in case I had any other issues. Thank you Joe! Wow. Just got off of the phone about a late fee on my account. NEVER been late and have been living at this property for 4 years. Again...NEVER been late. Our lease was set to end in November of this year, but we extended it to May. I didn't think about needing to update my autodraft for my rent so they charged a late fee once it didn't autodraft. I tried calling their collections group for a WEEK. Left a voicemail, texted their number that was provided in an email notification, tried to get a message through someone in their office...NO response. Called today and couldn't get them so I got someone at the general extension. He went to ask collections if they could make the exception after seeing there were no late fees in my history. When he got back, he informed me that they said they could not make an exception, HOWEVER, I didn't have to pay it all at once. That's not my concern. My concern is that I am NEVER late. Why on earth wouldn't you work with your GOOD tenants that take good care of your properties, that always pay and ON TIME? Terrible service. And this isn't the only issue I have had with them. Maintenance issues as well, but that can be saved for a different review. Thanks for nothing Premiere. Great customer Service.

sent me to collections 18months later for an invoice they made an error 100% on their end, and…read morefailed to send me, with no word from them in the prior 10months!

This is probably the most unprofessional application process. I followed up with them everyday for…read more11 business DAYS on whether or not we were approved. At 12:35 today, I get a call from Michelle that we had until 4pm to get a $500 deposit to them or another family (who had just put their application in yesterday!) would get the home. Michelle obviously was not actively running our documents and application. Piss poor service

Our refrigerator went out a month ago and we've yet to get a replacement or any form/offer of…read morecompensation. We have a toddler and don't eat fast food, so this is a HUGE and expensive inconvenience. When I called to inquire about the holdup Melissa was extremely rude and derogatory. I'm appalled because we've leased from them for years, our rent is NOT cheap and we've never been late!

This review only gets 5 starts because of JON! He is the…read morebest. Whenever I have a question or anything that comes up on my portal, he's always available to answer any question. I had MULTIPLE emergencies come up in the past 4 years and he's always ready to leap into action to get squatters out or help w a busted pipe! He really is the reason I haven't pulled my properties from this company. Needless to say THANK YOU JON!

Do NOT rent from this agency. I wish I had looked at Yelp reviews before I ever rented from this…read moreplace, their Google reviews are flooded with decent reviews, likely due to the fact they hound you when signing the lease to write a review while in their presence, at least in my experience. Shady. This is the worst rental agency I have ever rented from. I was unfortunate to not be able to afford a deposit to move elsewhere, and was stuck in a dingy, disgusting, falling apart home that was ill taken care of prior to my move in. Everyone I ever spoke to in the office was BEYOND rude, unhelpful, and acted like my presence was a nuisance. Here is the worst part: they are withholding $300 from my security deposit for paint. The picture they showed me to justify this was a picture of a PIECE OF TAPE that was left on the wall. Absolute disgusting behavior. DO NOT RENT FROM THEM!

Hassle Free Homes is an easy company to work with. The leasing application was complete and…read morethorough. I have had very few problems with the house but when I did, they were quick to return emails and/or phone calls. I really like that I can pay my rent online...very convenient.

Hassle Free Homes has been great so far. They were very communicative during the qualification and…read moreinitial leasing phase, and they were very easy to work with. Our house is great, and fortunately, we've not had any issues. The web tools are easy to use and convenient, and any time I've posted a question, it's been answered right away.

Awful experience. An 84-year-old homeowner with six years of automatic HOA payments had a bank…read moreaccount compromised and replaced due to fraud, which temporarily interrupted the autopay setup. Instead of a simple phone call to walk through the payment solution, Eric Dover and Wright Property Management chose to turn the matter over to collections and attorneys within three months, adding hundreds of dollars in fees and filing a lien. Not every 84-year-old homeowner is comfortable navigating digital platforms, automated systems, or online portals. When communication finally occurred, the only "solutions" offered were digital portals and online systems -- despite the fact that the banking fraud itself disrupted the automated payment process in the first place. Dover was rude, curt and uncaring. The HOA dues themselves were paid immediately once the issue was discovered. The most disappointing part was the complete lack of compassion, accountability, and human judgment before escalating legal action against a homeowner with a long history of on-time payments. This experience felt heavily automated, unnecessarily aggressive, and frankly egregious. People working directly with homeowners, especially elderly residents, should understand how to communicate with human beings, not just process them through systems.

Good luck trying to get any manager to answer the phone. Every time I've called trying to reach…read moreAngie Sheddan, she's never there. Even trying to set a meeting with Bob and Leigh is trying. I suggest looking at any other property management companies in the area. The only person who had some decorum was the receptionist, who no longer works there. She definitely could have done the job 10x better than the "managers" there.

I'm not sure why the other tenants had issues. I've been a tendentious for over 2 years. First time…read moreI had a problem I reported it on Friday and they fixed it on Saturday! Bob Renshaw is truly a man of his word and a real professional! I highly recommend this company!

Renshaw realtor company do not take care of their dead trees located on their properties. They just…read moreallow them to fall on neighbor properties and create damage. Our neighbor have been in this location for over 50 years and we take care of neighbor and our neighbors. Cut your dead trees down.

This is my second review, and I honestly thought we were going to end up with a different company…read more However, we were able to find another home through a company we know, trust, and feel comfortable with. Ms. Tiffany was a guardian angel once again, assisting us every step of the way and making sure the home was up to par for me and my family. I'm truly grateful to have someone who goes above and beyond for her residents. As both a previous and current tenant, I can confidently say that Advantage is the best at what they do.

They recently bought out an apartment complex I was once staying at and have yet to send me my…read moredeposit. I returned the keys and somehow no one seems to know where the unit keys are located. It's been almost 3 months since I moved out and constantly calling about my deposit but nothing. Oh and somehow I'm still being charged for rent after leaving the unit in march of this year.

We have been clients of HomePlace Real Estate for 5 years now and they have been nothing but great…read more We always get prompt service and great prices on everything. Hands down the best Real Estate and property management company I have ever worked with. An honest, family run business.

I would not hesitate to recommend HomePlace Real Estate to anyone looking for a honest, fair and…read moremeticulous real estate management company. Every transaction and repairs are recorded and accessible online. I have nothing but appreciation and praise for their management and communication style and have been happy with their work for many years.